Customer Service Engineer

Eddy Simon Haroun

Cell: 973-***-****

Email: **********@****.***

Career Objective

Looking for an innovative and challenging environment that will utilize my

education and professional skills. Seeking a career that offers advancement

opportunities to explore untapped fields of the computer and information

technology industry. Interested in a dynamic position that can feed my

intellectual needs and keep my career motivating.

Skills

Computer

.Excellent knowledge of computer, software, and hardware maintenance

.Set up workstations and laptops for new employees, configured systems,

ensured network connectivity, and installed and tested hardware and

software

.Resolved technical issues surrounding Windows XP, Windows Vista,

[pic]Windows 2003 Professional, MS Office, e-mail, internet connections,

and hardware/peripherals

Customer Service/Communication

.Extensive experience handling large amounts of money in a fast paced

environment where accuracy and efficiency is a must

.Very good customer service skills

.Speak English and Arabic fluently

.Ability to work under pressure and without constant direction

Education and Professional Training

Dell Certificate, customer service soft skills exam.

Dell, 2010

CompTIA A+ Certification

CompTIA, 2009

Bachelor Computer Sciences

American World University, 2007

Microsoft Certified Systems Engineer

Microsoft, 2007

Microsoft Certified Systems Administrator: Messaging

Microsoft, 2007

Cisco Certified Network Associate

Cisco Career Certifications, 2007

Microsoft Certified Systems Administrator

Microsoft, 2006

Microsoft Certified Professional

Microsoft, 2006

Microsoft Certificates may be viewed at the link below:

www.microsoft.com/learning/mcp/transcriptsTranscript Address:

Transcript Code: 745879

Access Code: eddy1234

Professional Experience

Company Name: Peak Systems

April 2010-April 2010

Job Title: PC deployment for Dell

Duties: PC deployment for Dell. Utilized data and settings migration,

imaging, application installation, and technologies.

Company Name: Apex Systems

March 2010-April 2010

Job Title: Contract Software/Hardware Technician for Unisys.

Duties: Contract work conducting data migration, imaging, and configuration

for new company laptops.

Company Name: Best Buy

Nov 2009-January-2010

Job Title: Seasonal PC Technician

Duties: Geek Squad Agent. Perform Computer-related installations and

technical support. Explain computer-related sales and service options to

customers.

Company Name: Lajee Center

Jan 2006-June 2008

Job Title: IT System Administrator

Duties: Responsible for several aspects of system administration including

networks, applications, and databases. This includes configuration,

maintenance, troubleshooting, usage monitoring. Created employee profiles

and accounts. Monitored and managed system resources, including CPU and

disk usage. Performed system backup and recovery.

Company Name: Doha Municipality

March 2007-June 2008

Job Title: On Call-IT Administrator

Duties: Networking, Software and Hardware Maintenance

Company Name: Oasis Resort and Casino

June 1999-July 2001

Job Title: Game Dealer

Duties: Responsible for conducting a variety of casino games according to

game rules and casino policies. Ensured that wagering was carried out

properly and bets handled appropriately. Kept accurate exchange and record

of monetary transactions for submission to supervisors. Excellent

communication skills.

Languages

Arabic: Native

English: Good speaking and written

References

Furnished upon request

Contact this candidate