Sales Customer Service

Objective

Currently I am seeking a career with a well-established company offering

stability, growth, and advancement through hard work, dedication,

education, and experience.

Experience

Thirteen Years of Hospitality Management

Since 1997 I have been graced with the ability to grow strong in many areas

of hospitality management. From the friendly skies, to a perfect dinner

with friends in family, I pride myself on exceeding the expectation.

Associate Manager/O'Charley's Restaurant 2003-2009

Decreased staff turnover by more than fifty percent. Increased sales by

all staff members while decreasing food cost. Trained all new staff

setting an example of impeccable service standards and food preparation.

Certified in all positions both in the front and back of house. Managed

profit and loss, sales and labor, and all aspects of in store training for

all positions including Bar, Kitchen, and General Management. It was also

my pleasure to give back to the communities in Tupelo and Huntsville by

creating marketing for O'Charley's and fund raising events for both the

Children's Mansion and Huntsville for Autism. Because of my dedication and

hard work O'Charley's has partnered and committed to both organizations for

years to come.

Operations Supervisor/Tupelo Regional Airport 2003-2005

Maintained safety guidelines set by the Federal Aviation Administration.

Trained all new Delta Airline ground staff including reservations and

ticketing, baggage, de-icing, and fueling. Also responsible for proper

bookkeeping, accounting, record management, and maintaining recurrent

training of all federal manuals as federal guidelines continued to update

and change. Certified in all areas of ground operations and training.

Certified Flight Attendant/Air Tran Airways 2001-2003

Responsible for maintaining the safety of all patrons during flight travel

while upholding the highest level of customer service and maintaining all

federal laws. Trained thoroughly on all emergency situations including

medical and emergency landing procedures.

District Sales and Operations Manager/Taliesyn Entertainment 1997-

2001

Trained all new department managers including sales, human resources,

service coordinator, bar manager, and banquet managers. Maintained a sales

team of sixteen, and a banquet and kitchen staff of eighty-three. Also

responsible for final payroll approval, all invoice collection, monthly and

quarterly profit and loss meetings with all managers, weekly sales

meetings, overall inventory control, and all marketing.

Education

Southwest Community College, Memphis, TN Hospitality Management 1999-2001

Referrals

Additional references available upon request.

Contact this candidate