Customer Service Manager
Resume:
WILLIAM EDWARD ERWIN
DeWitt, MI 48820
abmaak@r.postjobfree.com
OBJECTIVE After 32 years of Automotive Repair at a General Motors Assembly Plant, I
would like to work for a supplier full time as a supplier representative. With my
vast work experience and knowledge of vehicle assembly, I would require little
training to accomplish a task.
•
PROFILE Advanced knowledge with electrical issues
• Detailed in terminal and wiring repair
•
EXPERIENCE, Broad and in-depth knowledge with strong proficiency for research, utilizing
service manuals, schematics, and computers to problem-solve
KNOWLEDGE,
• Knowledge extends from powertrain, brakes, glass repair, water leaks, trim,
AND
electrical, fit and finish repairs
CUSTOMER
• Excel’s at clarifying complex information, including technical data
SERVICE
• Ability to communicate with people of diverse ages and backgrounds
• Possess unlimited patience with a wide variety of personalities
WORK GENERAL MOTORS CORPORATION, Lansing, MI
Team Leader-Final Process / Auto Repair Technician / Final Automotive Repair
HISTORY
Area (3/00-8/09)
Final Assembly Automotive Technician (5/78-3/00)
SEARS AUTO CENTER (11/08-4/09)
Automotive Customer Service Advisor
O’REILLY AUTO PARTS (4/09-4/10)
Team Member / Auto Parts Specialist
SHAHEEN CHEVROLET (Current Employer)
Quick Service and Tire Center Manager
EDUCATION ASSOCIATE DEGREE AUTOMOTIVE SERVICE
Ferris State University, Big Rapids, MI
CERTIFIED MASTER MECHANIC
Nationally Certified through ASE
Professional Development
UAW Team Leader Training - problem solving, people skills, safety issues
GM Global Manufacturing System Training (over 200 hours), covering such
areas as team management, managing hazardous materials, standardize work,
work place organization, 5’s and reducing waste
Have completed numerous Automotive Training classes through Raytheon
COMPUTERS Proficient with Microsoft Excel, Access, Word, and Power Point. Has a strong
ability to troubleshot computer software and hardware issues.
WILLIAM EDWARD ERWIN
1295 Castlewood Circle
DeWitt, MI 48820
abmaak@r.postjobfree.com
REFERENCES
Kevin Service
Group Leader/Supervisor
Lansing Grand River Assembly
Ken Reha
Automotive Technician
Lansing Grand River Assembly
Bill Arnold
O’Reilly Auto Parts
Lansing, Mi
394-0330
Mike,
I appreciate the opportunity to talk about working for Bridge Water. After
being away from the assembly plant, I miss being around building cars.
My passion in life is to help people with automotive issues and try to better
processes. From the beginning of the LGR story in 2000, I have worked
with many supplier reps. I have often wondered how I would perform in
this type of job.
At this time I am working at Shaheen Chevrolet as a Manager of the Quick
Service and Tire Center. I enjoy this job and the stress is very low,
however, like I stated above, I miss the excitement of building cars.
I can meet with you next week some time in the afternoon. I would leave
my job early and then stop out to visit you. My current pay is 17.00 per
hour, which at a dealership is a good pay. I also get at a bonus at the end
of the month.
I am a very hard worker, on time and willing to stay over if needed. If you
have any questions, please call me anytime at 517-***-****
Thanks for your time
BE
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