Customer Service Sales

July **, ****

Attn: Human Resources

RE: Space Preparation Administrative Assistant

Dear Hiring Manager:

I am interested in the immediate Administrative Assistant opportunity with

your company in the Woodbridge, NJ location.

I have attached a copy of my resume for your review and consideration. I

am an experienced professional with a desire to transition into the

Property Management field and give the company the maximum benefit of my

skill set. I have a blend of expertise in pharmaceutical corporate office

setting, financial servicing and customer service for large, medium, and

small corporations. My strengths and competencies include: Team Lead,

Meeting Planning, Financial Sales Consulting and Customer/Client Service.

I excel in building strategic working relationships, possess exceptional

organizational skills and provide value added customer service.

I believe my background and experience are a match for the position and

welcome the opportunity to discuss my qualifications in person. Please

contact me at 908-***-**** via

e-mail at ********@*****.***, to schedule a mutually convenient time for an

interview.

Sincerely,

Traci Dillingham

Traci Dillingham

P.O. Box 761

Scotch

Plains, NJ 07076

Email: ********@*****.*** Home: 908-***-****

OBJECTIVE To utilize my extensive background in a capacity which will

deliver the maximum benefits to the organization while providing a

rewarding and growth oriented professional experience for me.

SUMMARY OF QUALIFICATIONS

. 3 years experience in the pharmaceutical corporate industry offering

services for client base in office environment.

. Executed and Completed 7,486 Medical Education Meetings/Programs for

2009 Calendar year.

. 6 years experience in the financial industry offering the most

suitable products and services for client base.

. More than 8 years of successful experience in customer service and

customer relations.

. Strong leader and organizer who supercede projects from inception

through execution & completion.

EXPERIENCE

3DZ Enterprises LLC, Plainfield, NJ

Independent Notary Public Signing Agent: 03/10-Current

. Responsible for notarizing any legal documents as an impartial witness

in taking acknowledgements, administering oath and affirmations and

performing other acts authorizing by law.

. Loan/ Mortgage document signings for all financial institutions in the

Tri-State, NJ Area.

Advanced Health Media, Bridgewater, NJ

Team Lead/Meeting Planner II: Pfizer, Novartis (Special Project) &

Wyeth 08/07-03/10

. Responsible for executing logistics for medical education events

. Assist in conducting team meetings and taking minutes to deliver to

staff as a follow up from weekly meeting(s)

. Initializing Speaker Contracting/Renewing for upcoming year ensuring

speakers are trained on specific pharma topics

. Updating Speaker Profiles, W-9, credentials, CV (Curriculum Vitae)

. Team Lead in training and mentoring staff with client policies and

procedures

. Team Lead for managing Special Client Projects for upcoming

monthly/yearly business outlook

. Manage Daily Reports of tasks that need to be distributed and

addressed from staff

. Budget management & coordinate payment with venues.

. Communication with clients & faculty. Review all contracts, ensuring

all meeting materials are complete and accurate.

. Assess and Process Appropriate Management Fees/ Assess Appropriate

Change and Cancel Fees

. Determine if AHM has processed ESF Payments

. Works closely with Supervisor and Operations Manager to ensure that

quality service is conveyed

. Analyze the appropriate implementation of Medical SOP's for clients

. Analyze reports to identify trends in Meetings and their impact on day-

to-day operations

. Financially Close Out/Review Meetings by making adjustments to the

Projected vs. Actual indicated by rep

. Reviews Budget Summary to ensure that reps are abiding to Financial

Budgets allocated for Requested Meetings

. Assist in Requesting Honorarium Checks for Speakers

. Assist with T&E Expense Guidelines to be implemented by Reps

. Ensuring that AHM's commitments are met on-schedule and within budget

. Responsible for maintaining consistent communication with sales

representatives, faculty and internal staff throughout the meeting

planning process.

. Database Management Selection or Confirmation of Venue, Menu,

Audiovisual, and Air/Ground Transportation arrangements.

Traci Dillingham Page 2

of 2

Citibank, Westfield, NJ

Personal Banker II: 07/2006-02/2007

. Building Client Relationships/Gaining Referrals

. Document and Record Quarterly Audit Reports for Business Accounts

. Translate Business Requirements into Technical Requirements

. Trained new personnel of mandatory company policies,

. Personal Banker & Teller Training

. Work directly with Business Bankers through client referrals

w/prospective investment products

. Account Management/Balancing Books for Customer/Business Accounts

. Performed Record Keeping for Logging Procedures of Banking

Discrepancies

. Prepared Time Schedules of Events & Business Fairs

. Prepared Weekly Meetings and Recordings of Procedural Updates Through

Use of Minutes

. Opening Accounts/Checking/Savings/Money Market through sales

. Offering Property & Casualty Insurances through sales

. Offering Annuities/Life Insurance through sales

. Creating Community Relationships with Local Companies

Magyar Bank, North Brunswick, NJ

Financial Associate II: 10/2005-01/2006

. Offering Company Products that are Best Suitable for Clients

. Service Financial Accounts that Customers Retained at Bank

. Build and retain New/Existing Customer Relationships

. Prepared Weekly Meetings and Providing Minutes to Staff

. Assist in new employee training for Platform and Teller Line

. Assist with Event Set-Up

. Assist in training new members in polices and procedures

PNC Bank, Edison/Westfield, NJ

Financial Sales Consultant II/ Customer Service II/ Notary Representative:

2/2003-09/2005

. Gaining referrals/ creating client relationships/ processing

transactions / & ATM work

. Opened accounts (Checking, savings, money market, business, CDs IRAs)

. Calling on businesses / lending (acquiring loan appt, input) /

investment referrals

. Customer Service Issues / advertising monthly promotions (flyers /

decorations / refreshments)

. Prepared agenda for weekly meetings (also headed these meeting with

employees) and prepared minutes

. Trained new staff of required functionalities of their position as

Teller or Customer Service Associate

. Assisting in preparing weekly, monthly, quarterly reports with

platform co-workers

OTHER EXPERIENCE

Human Resource Assistant for Macy's East (seasonal): office help, data

entry, and scheduling, recruiting staff for seasonal positions.

EDUCATION

Union County College, Cranford, NJ

Associates of Science, May 2004, Liberal Arts & Sciences

TECHNICAL SKILLS

Proficient in Programs: Microsoft Office Suite, Microsoft Word, Excel,

Works, Acrobat Reader, Power Point, Internet Explorer, Microsoft Office,

Lotus Notes, Genesis, Host, Microsoft Money, BISYS Systems, OSI Systems,

CDEPartrner, Event Framework Xchange (EFX), Betsy, Concierge Systems,

Outlook, Speaker Portal (PFX).

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate