Customer Service Active Directory
Resume:
Richard Theophile
Miami Gardens, FL 33056
Phone: 305-***-****
E-mail: *********@*****.***
Technical Skills
.Windows Server Administration of Domain Controllers/Active Directory,
DHCP and DNS services
.OS Windows 7/ Vista/XP/ ME, Linux Redhat
.Able to configure and maintain Windows Desktop environments
.Efficient in Microsoft Outlook and Microsoft Exchange server
2003/2008
.Knowledgeable of desktop hardware ability to remove and replace
faulty units when necessary
.Resolve common local and network printing and file access issues
.Troubleshooting a network TCP/IP, Wireless protocols, router/switch
configuration and administration
.Implementation of a LAN/WAN network for local and remote access
.Knowledge of Proxy servers, Cisco Switch and Routers, ACL, Vlans,
Firewalls, IPv4 and IPv6
.Skilled in imaging, ghosting hard drives, backup, and recovery
methods to tape, CD and over network share
Education
ITT Technical Institute
Associate of Science Degree: Computer Networking Systems
GPA 3.0/ 4.0 June 2010
Work Experience
Claims Verification Inc. Fort Lauderdale, FL
04/2010-Present
Intern
.Ghosting/Imaging PC and Laptops
.Assisted network administrators with maintaining high standard of up
time and performance
.Repair Hardware/Software of IBM ThinkPad R series laptops
.Set-up email and file servers while using VMware software
.Configured, added and maintained users in Microsoft Exchange/Outlook
environment
.Evaluate and utilizing problem solving capabilities and accomplish
repairs quickly and efficiently
Fortress Protective Services Coral Springs, FL
04/2008-7/2009
Front Desk Concierge
.Responsible for input/output confidential data information for
several different condominiums
.Outstanding ability to perform several tasks at once
Founders Park City of Aventura Miami, FL 02/2007-
09/2007
Park Attendant
.Trained new customer service representatives and associates
.Developed new policies and procedures for renovated theme park
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