Training Project

Michael J. Murtland

Senior Technical Trainer Software Application Analyst

Senior Technical Writer Business Process Analyst

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PROFESSIONAL EXPERIENCE

US Army Materiel Command 04-2010 to Present

Obtained Depart of Defense Secret Clearance to work on SharePoint deployment for the Army. Developed

training plan, designed, developed, and delivered training in various venues including Instructor Lead, over

the shoulder, Camtasia-flash, live Internet delivery, Computer based training, quick reference cards, and

provided tier 3 help desk support. Training to be delivered to 65,000 Army people over the next 36 months at

various locations throughout the United States.

US Air Force Sharepoint Deployment Secret Security Clearance 05-2008 to 07-

2009

Worked on SharePoint International Farm Deployment with dual platform replication (never been done

before) where I had several responsibilities: developed detailed process flows, implemented a new Change

Control Release Management (CCRM) process, wrote requirements documents which also included use

cases, developed quality assurance (QA) test plans and user acceptance test plans, performed QA and user

acceptance testing in both pre-production and live production environments, responsible for go-no go

decision on applications deployment, developed and delivered applications training to admin and help desk

support personnel, developed computer based training using Captivate for use by the entire 9 th Air Force.

Lowes Home Improvement – Knowledge Coordinator 10/2007 to

4/2008

Worked for Program Manager on an eCommerce web site development to replace Lowes.com. Process

Development and Delivery. Financial analysis and responsibility for the entire eCommerce project budget

(over 27 million dollars). Supported Project Managers to maintain their budgets, run rates, and resource

allocations. Website Sharepoint Administrator. Resource manager – researched, interviewed, and on

boarded new resources. Managed personnel task assignments and time reporting thru Project Office.

Developed and implemented processes to support eCommerce Program in the area of financial

responsibility and audit ability.

Blue Cross Blue Shield of North Carolina – Technical Writer 07/2007 to 10/2007

Worked for Program Manager on a legacy computer replacement project. Developed Use Cases, identified

Actors/Roles, developed Business Rules, and created Data Definitions. Created Visio process flows to

support Uses Cases. Served as Share Point Web site administrator. Developed and delivered various types

of presentations including project charts and graphs. Developed/delivered training and templates as

necessary.

HMSA – Blue Cross Blue Shield of Hawaii- Communications Lead 02/2006 to 04/07/2007

Worked directly with Program Manager on a $45 million computer mainframe core replacement project.

Managed and controlled all internal project communications. Developed training as necessary, tracked and

managed resource allocations and budget requirements. Developed process flows as required to mitigate

gaps and software bug issues. Served as Share Point Web site administrator. Served as PlanView

administrator – managed work, resources, time management, and Crystal reports for entire project.

Developed and delivered various types of presentations including charts, graphs, financial analysis, and

trends for Executive Steering personnel. Developed various matrices to measure and evaluate project health

and performance.

HMSA – Blue Cross Blue Shield of Hawaii- Business Process Analyst 08/2005 to 12/2005

Worked directly with system project Architecture manager on a major computer mainframe core replacement

project. Developed processes and detailed procedures, activities, and Visio flowcharts on alternative

analysis, gap analysis, risk mitigation, contingency planning, and issues escalation.

Wachovia Bank – IT Technologies Analyst 03/2005 to 08/2005

Developed IT Operating Model for entire Wachovia Bank IT network. Developed, documented, and created

Visio flowcharts of process definitions and procedural analysis for capabilities within the IT infrastructure and

stakeholders across multiple business units. Developed Facilitator training presentations, storyboards, and

trained Facilitators. Worked with various business sector heads to facilitate process definition and financial

accountability across the corporation. Identified functional redundancies, duplications, and gaps as a result of

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mergers and acquisitions. Developed life cycle model and context model using tools such as system life

cycle modeling, SDLC, COBIT, CMMI, RACI matrix, and Business Genetics xBML modeling.

Wachovia Bank - Disaster Recovery Analyst 12/2004 to

03/2005

Developed software documentation for new software disaster recovery testing tool for Wachovia Bank.

Developed user guidebook, delivered training presentations ( ILT), and administrator guide. Analyzed

financial impact on potential disaster destruction of financial data network. Tested and debugged software

and worked with programmers to augment software execution. Provided documentation, Visio procedures,

and help desk support through Integration tests, system tests, and user acceptance tests. Developed and

delivered training material for user support.

America On Line – Training Development/Delivery 7/2004 to

12/2004

Developed and delivered Instructor led training ( ILT) on AOL Client, mail, Instant Messaging, Netscape

Calendar, Software Development Life Cycle (SDLC), and proprietary quality control and bug tracking

software.

Ingersoll-Rand - Sarbanes-Oxley (SOX) Import/Export Compliance 2/2004 to

6/2004

Worked on a SOX Import/Export compliance project. Received US Customs certification training.

Researched US Customs rulings and government guidelines to comply with SOX import/export mandates.

Determined Harmonized Tariff codes, applicable Export Control Classification Notices (ECCN), and Country

of Origin for over 5000 items. Determined financial impact on SOX compliance. Developed and managed a

logistics database for all items. Developed data base delivery Visio procedure

Nextel Cellular - Training Consultant (SOX Inventory Accountability Compliance) 2/2003 to

12/2003

Worked for Nextel as a training development and delivery consultant on the Atlas project (inventory

management and financial tracking software associated with cellular equipment). Developed training

material, designed and developed training database source material for use in the training environment.

Conducted Train-the-trainers sessions. Tested software implementation and databases in various

environments. Worked with technical representatives from Telesparks, Indus, Signum, and EDI during

systems integration testing to identify program bugs/errors and configure operational software on laptops.

Developed training delivery schedules and deployment for a nationwide rollout with a phased integration

release. Delivered training (ILT) to all targeted employees throughout the US (traveled to over 20 cities in 30

weeks). Developed and delivered Web Based Training ( WBT) and computer based training (CBT) to Nextel

employees throughout the US. Training resulted in $125 million dollars of savings to the company.

Independent Computer IT Contractor

2002

Worked for Lucent on a training development project (2) Web site design and development project and

Multimedia Sales presentation for Holyfield Studios (3) Digital lab conversion support and tradeshow

technical multimedia CD-ROMs for Millsaps Professional Imaging.

Lucent Technologies, AT&T, Western Electric 1968 –

2001

Senior Training Consultant

My last project at Lucent Technologies was the most significant and most popular training course (also used

as a sales tool) that yielded $4 million dollars in returned revenue to the company in one year. Over twenty

years experience in information management including technical hardware and software writing, creative

writing, end-to-end project management, training development, training delivery, training consulting, training

results evaluation, desktop publishing, multimedia training development and delivery, web-based training

development, satellite training development and delivery, training sales and scheduling, training

management, telecommuting training and deployment, adult (both technical and non-technical) training

experience, multicultural international training experience, extensive customer interface background.

Senior Technical Writer

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Developed and delivered training on entire Lucent product line. Managed several projects simultaneously.

Trained the training delivery instructors. Sold the training courses that I developed. Managed the entire

projects from creation to development to delivery. Developed and implemented the type of delivery methods,

such as classroom instructor lead, e-learning via the web, CD-ROM personal PC learning, and satellite

delivered training (trained the entire South American group of employees in one session)

Project Management

Managed a group of trainers and the role out of the most significant training project for the company.

Involved determining which aspects of the entire product lineup (over 15,000 products) to be included.

Interfaced with product management, project management, and production management to develop a

business plan, identify deliverables, project budget, and manpower requirements. Resulted in an on time,

under budget, highly successful project completion that not only provided the objective of training the

Account Executives to be able to sell solutions instead of “boxes” but also yielded over 4 million dollars in

revenue for the company.

Managed a national rollout and delivery of a proprietary Inventory Accountability software application.

Interfaced with data base administrators, software programmers, vendor programmers. Tested software and

developed “workarounds” (of course the schedule dictated that we deploy before the software was 100%

verified). Project managed 5 trainers, and sixty laptops - wireless LAN connections/portable handheld

computer-code scanners being deployed simultaneously nationwide to train all Nextel employees. Developed

schedules and verification information to prove SOX compliance. Resulted with Nextel receiving a favorable

SOX audit, their stock went up, and as a bonus we identified enough unaccounted non-capitalized inventory

to pay for the 100+ million dollar project.

Writing Experience

Hardware Cellular Telephone Installation and Trouble Clearing manuals, Cell Site Building Construction,

Mobile User Manuals, Cell Site trouble Clearing, Factory Test Set Installation Operation and Maintenance

Manuals, Military Department of Defense Standard Operating Procedures, Quality Systems manuals,

Hardware Procedural Operational Manuals on high speed disk drives and high speed train printers, AC/DC

Power Systems Manuals, brochures/newspaper and magazine advertisements, and Brolios.

BACKGROUND

• Developed multimedia training seminar samples, as well as details of the projects

• As a Senior Technical Writing/Training/Consulting/Project Management/Instructional Design, worked on

several training development projects

• As a Senior Technical Writer responsible for providing management services to include technical

hardware and software writing

• Responsible for creative writing, end-to-end project management, training development, training delivery,

training consulting and training results evaluation

• Responsible for desktop publishing, multimedia training development and delivery

• Responsible for web-based training development, satellite training development and delivery

• Trained management, telecommuting training and deployment (both technical and non-technical)

• Senior Training Consultant, responsible for development and deliver training on all products

• Trained the training delivery instructors and managed several projects simultaneously

• Sold the training courses that were developed

• Managed the entire projects from creation to development to delivery

• Developed and implemented the type of delivery methods, such as classroom instructor lead to e-

learning via the web, to CD-ROM personal PC learning

• Developed the most significant and most popular training course that was also used as a sales tool

which yielded $4 million dollars in returned revenue to the company last year

• Responsible for cellular telephone installation and trouble clearing manuals, Cell Site Building

Construction, Mobile User Manuals, Cell Site trouble Clearing, Factory Test Set Installation Operation

and Maintenance Manuals, Military Department of Defense Standard Operating Procedures, Thin Film

technology assembly procedures, Hardware Procedural Operational Manuals on high speed disk drives

and high speed train printers, AC/DC Power Systems Manuals, brochures/newspaper and magazine

advertisements, and Brolios

• Responsible for Quality Improvement Process Development

EDUCATION

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Pennsylvania College of Technology of Penn State University, Williamsport, PA

Associates Degree Electronics Technology

Continuing Education University of North Carolina – Greensboro, Winston-Salem State University, and

Wake Forest University. US Customs Import/Export Certification training. Over 2,000 hours of corporate

management, technical, computer hardware/software and product training.

SOFTWARE APPLICATION TOOLS EXPERIENCE

MsPowerPoint, MsWord, MsOffice 2003 XP Professional, MsOutlook, MsProject, Corel Draw

Corel PhotoPaint, Adobe FrameMaker, Adobe Acrobat, Adobe Acrobat Distiller, Visio, Hijack office suite, Snagit,

PlanView, Share Point, Macromedia Dreamweaver 4, Macromedia Flash 5, Macromedia Fireworks 4, Adaptec

Easy CD Creator, AOL Client, Netscape Calendar, Paint Shop Pro, Lotus Notes, other company proprietary

software.

References Available On Request

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