Quality Assurance Manager
Resume:
Phillip N. Miller
***********@*****.***
Enthusiastic results oriented Business Analyst Professional with proven
experience that will further enrich your organization by providing you with
a high level of Business Analyst skill sets that will positively affect
your bottom-line. Use Case methodology coupled with effective requirement
gathering, documentation and problem solving. Strong leadership skills
coupled with demonstrated drive to achieve aggressive goals with wise risk
management. Proven ability to partner, collaborate, influence and build
positive and trusting relationships with appropriate stakeholders to reach
deadlines. Innovative individual who enjoys challenges, who works
effectively with all levels of an organization.
Areas of Expertise:
Business Analyst Quality Assurance Configuration
Management
Change Management Project Management Analysis & Documentation
Problem Solving Requirements Gathering Process
Improvements
Electronic Payments Performance Management Risk
Management
TECHNICAL SUMMARY:
LAN/WAN, Agile/Quality Center/Nautilus/Crystal, MicoStrategy
Proficient,Waterfall, Scrum, TCP/IP, WINS, DNS, Mercury Tools,
LoadRunner,Visual Basic 6.0, Visual Script, Visual Studio, .NET, C/C++, SQL
Server 2005/2008, MySQL, Perl, Java,Visio, MS Project, Install Shield
10.5/12.0, PVCS Tracker and Pivotal Relationship,VisionPlus QA TEST region,
SQL 2005 Management Tools, Fiserv Test Extracts
Quality Engineer - Script Lead Consultant 12/09 -
04/10
JPMorgan Chase Health Advance financing options provide flexible patient
payment plans to help you afford health care treatments and procedures for
you and your family.
? Compile all detailed test script recommendations.
? Work with Q.C. Lead to compile and organize test scripts.
? Prepare Q.C. test scripts draft in Excel and review with test team.
? Complete final Q.C. test scripts.
? Work with Administrator and Training Lead to determine scope of
testing and order of execution for the Test Plan.
? Work with QC (Quality Center) Lead to compile and organize
detail test scripts.
Professional Experience:
LEXCEL Solutions, Inc., Scottsdale, Arizona 2005 - 2008
Business Analyst
. Over 10 years working in POS Credit Card Payment Industry gathering
requirements and exercising risk management standards and processes such
as ISO 8583, 9000 and 9001 to ensure product stability.
. Implemented Use Case methodology in current role to ensure departments,
groups, and all stakeholders involved shared their input and understood
what each groups' role and responsibility from a Use Case perspective.
. Over 10 years working experience with Method 1/ Waterfall methodology
methods and standards. Used daily to develop software applications within
the SDLC.
. Facilitated daily meetings between technology, development, sales and
marketing groups and business partners to ensure understanding and
clarification of expected requirements. For internal and customer products
and services such as new released platforms and solution based services.
. Developed customized business and functional guidelines for clients, end-
users and internal use. Focus on organization's objectives and
motivations. Schedule meetings with department leaders, phone conferencing
and overhead projection presentation and white-board demonstrations.
. Created business cases for Return on Investment (ROI) analyses, relative
to time and money invested.
. Comfortably work closely with all stakeholders including sales,
marketing, and technology groups to gather all necessary requirements to
ensure completeness of product.
. Created and delivered effective and persuasive executive and project team
presentations and communications to ensure intent and goal of the project.
(Verbal and written).
. Applied strong business judgment and independent thinking in concert with
business collaboration which resulted in well defined product requirements
including specifications and data models for product development and
testing.
Quality Assurance Manager 2005 - 2008
. Focused on eliminating human error, capturing transaction input and
output data, and providing the ability to compare baseline vs. regression
for ATM, POS, Payment Network, Clearing and Settlement process. Automated
desktop and web based tools allowed internal and external users to
expedite both transaction process and reporting of transaction.
. Streamlined software test effort/process resulting in cost and time
savings of up to 75% by using Gap Analysis tools and customer input in
critical areas of business applications which resulted in 75% savings.
. Proven leadership with client projects. Ensuring quality standards for
high customer satisfaction: resulting in 30% faster development with
fewer errors and an efficient, automatic and repeatable audit trail.
Liaison between end-users and Information Systems during initial phase of
IS and technology projects.
. Organized new projects and existing enhancements for product. QA efforts
lead to 95-98% success rate in meeting budget goals and delivery
deadlines.
. Used strong analytical and product management skills, including a
thorough understanding of how to interpret customer business needs and
translate them into application and operational requirements. Initial
conversations between end-users, customer and development which resulted
in well defined functional, technical and data requirements.
Internal Operations Manager 2007 -2008
. Interfaced with cross-functional business teams to understand key sales
strategies, objectives and translating them into process improvements
and system requirements. Served as focal point for relationship for
internal, customer and development. Assessed available technologies and
recommended solutions.
. Reduced time to client and production between 30-40% for Financial
Services products by accurately defining and redefining requirements.
Well defined product requirements in the initial phase of IS and
technology projects helped reduce time of development between 30-40%.
. Responsible for all requirement gathering. Oversaw all development,
implementation, enhancements and support of multiple business and/or
software applications while providing the highest level of quality for
customer satisfaction
. Oversaw all QA testing to identify software discrepancy/defects, use of
Gap Analysis tools to compare actual potential performance with its
potential performance. Analyzed problem history/root cause, and
developed resolution plans
which led to better understood knowledge from an analytical and
development standpoint and more efficient testing before released to
client.
. Monitored daily project progress, logging and tracking issues using
Task Manager, PVCS Tracker and Pivotal Relationship tools.
Configuration Manager 2005 - 2008
. Created and verified that the delivered software has all the planned
enhancements. Managed source control system versioning and labeling for
all released projects.
. Created media to enable reliable installation process for end-user PC
installations.
. Created configuration management process, procedures and achieve process.
. Created version methodology for each installation project.
. Scheduled/coordinated release process for all projects and products.
Hypercom Incorporated, Phoenix, AZ
1998 - 2005
Business Analyst
. Reduced development and quality assurance testing between 30- 35% by
creating well development product requirements and automating the
transaction process.
. Delivered 98% of all projects on time to customer by having an immediate
solution for interruptions and staying on the project plan time-line.
. Implemented annual and semi-annual regulatory updates for all format's
for compliance, accuracy and completeness which let to current Credit
Card regulatory mandates, increased revenue and customer satisfaction.
. Interface with cross-functional business teams to understand key sales
strategies and objectives and translated to process improvement and
system requirements.
. Demonstrate analytical thinking and problem solving skills with strong
"systems/process orientation."
Software Test Analyst 1997 - 2005
. Applied principles of software engineering to test, evaluate software and
POS devices.
. Created customized test plans and test scripts.
. Ensured accurate test case scenarios, evaluated software using several
Point-of-Service (POS) devices manufactured by Hypercom such as the
T7,and ICE platform.
. Assists in problem resolution.
. Identified program variances from standards.
. Responsible for adhering to all project and product time line
requirements to make sure client received their product.
. Utilizes both verbal and written communication to interact with co-
workers, customers and for documentation.
EDUCATION:
University of Phoenix Bachelor of Science - Business Information
Systems
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