Customer Service Data Entry

Lara Torres

***** ***** **. ******** ** *****

Phone # 213-***-**** ( E-Mail: ************@*****.***

Summary of Qualifications

I am a skilled customer care representative and data entry processor with seven

years experience. I specialize in assisting customers and resolving inquires

using my problem solving and communication skills. I am proficient with

Microsoft Windows and Office products such as Word, Excel and Outlook. My

office skills include an accurate typing rate of 45 WPM, 10-key, telephone

switchboard operation, and call center experience.

Employment History

1/2009 - US Bank La Mirada, CA

Current

Lockbox Processor

Verify and prepare payments for processing using a Wausau computer system.

Functions include balancing, inspection, and scan line correction.

Open and sort all lockbox deposits using OPEX 50 and 7.5 mail opening and

extraction machines.

Return all requested items for remittance to customer.

1/2005- 9/2008 Troy - CSL Lighting City Of Industry, CA

Data Entry / Customer Service

Entered customer orders into the AS/400 data entry system.

Created new product SKU's as needed.

Updated item pricing in the system.

Contacted customers to notify them of errors and provided order confirmations

via fax and email.

Processed customer credits.

Scanned order confirmations and original customer purchase orders into an

electronic document management system called Laserfiche.

Functioned as a backup receptionist to relieve breaks and absences.

11/2003 - 8/2004 Bank of America Brea, CA

Telephone Banker

Answered a high volume of calls in a large call center.

Assisted customers with financial transactions such as deposits, change of

address, stop payments and account inquires.

Evaluated customers' financial needs for sales opportunities.

06/2002 -11/2003 Orange Coast Title La Mirada, CA

Receptionist / Data Entry Processor

Managed a switchboard averaging 60 calls an hour.

Greeted customers and guest when they entered the office and direct them to

where they needed to go.

Entered title request information into a data entry system for processing.

Mailed or faxed reports to customers.

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