Manager Management

Catherine Ngatchou

*********@*******.***

* ****** **, **********, ** 08016

Cell: 609-***-****

Executive Summary:

A manager of employee benefits with over 15 years experience in the

administration of Defined Benefits, Defined Contributions, and Health and

Welfare employee benefits plans. Developed and designed employee

compensation plans and coordinated total benefits rewards programs.

Developed employee communication materials and collaborated on several

employee benefit programs bringing forth suggestions on best practices on

plan design and process improvements.

.KEY COMPETENCIES:

*CLIENT FOCUS - Consulted with Fortune 500 clients on

regulatory and legislative issues impacting pension plan

operations.

*ANALYTICAL SKILLS/PROBLEM SOLVING - Identified and solved

various complex grandfather pension benefit calculation and

non-discrimination testing issues.

*EXCELLENT COMMUNICATION SKILLS - Developed employee

communication materials for benefit transitions, plan

amendment, and administrative procedures including various

correspondences relating to pension plan disclosure rules.

*DETAIL AND ORGANIZATIONAL SKILLS - Managed projects

utilizing GANTT and PERT Charts and other tools to

successfully see projects from initiation through execution

and close-out phases.

*COMPUTER SKILLS - Proficient in Excel, Access, PowerPoint,

Microsoft Word, Case Management System, and database queries.

*REGULATIONS - In-depth knowledge of ERISA, IRS, FMLA, HIPAA

and COBRA regulations.

*RECRUITING, TRAINING AND DEVELOPMENT OF PERSONNEL.

PROFESSIONAL HIGHLIGHTS:

Business Software Solutions - Mt. Laurel, NJ

Sr. Global Pension Strategist -AIG Consultant (May 2008 -Sept 2008)

. Developed high level global strategic defined contribution and pension

capabilities requirements to support alignment of business goals with

system enterprise architecture.

. Developed DC and DB business strategy based on market research of

global pension schemes for countries in South East Asia, the Middle

East, Eastern and Western Europe and Latin America.

. Collaborated on the development of the RFP for vendor pension system

sourcing and the evaluation criteria used for the selection of

alternative pension systems.

. Collaborated on high level talks with Stakeholders and global Subject

Matter Experts to gain buy-in on developing corporate strategic

pension business system.

Hewitt Associates - Bridgewater, NJ

Benefit Service Manager - (February 2007 -March 2008)

. Managed client relationships consulting on legislative impact on

benefit plans, Voluntary Compliance Program Correction, and Total

Benefits Reward programs leading weekly client meetings to address

ongoing benefits administrative and revenue generating projects.

. Developed, reviewed and approved web communications modules.

. Reviewed use cases modeling administrative processes

. Managed benefit system changes with systems analysts and program

developers through the entire system development life cycle.

EDS - Cherry Hill, NJ (Towers Perrin was purchased by EDS)

April 1998- Feb 2007

Senior Technical Adviser- (January 2004- Feb 2007)

. Compiled, analyzed and generated monthly performance statistical

reports to clients on Service Center operations on employee benefit

programs.

. Developed costing of assignments for out of scope projects. Assessed

resources and developed project schedules. Contributed in development

of Request for Proposals (RFP).

. Collaborated with systems developers in integrating web based DB, DC

and H&W benefits. Developed and reviewed web based communication

materials.

. Participated in senior management meetings engaging in business

strategies to provide comprehensive employee benefit service to

clients including H&W and pension benefit programs offerings.

. Oversee the revisions and amendment of client's Pension Plan documents

requiring major changes in administrative processing plan and

coordinating employee communication.

. Coordinated the systems implementation of new defined benefit and

Health and Welfare administration businesses to company. Liaised with

systems developers, administrators, calls center and fulfillment

Centers to effect a seamless transition. Identified, developed and

reviewed system requirements documents and Use Cases.

. Served as subject matter expert providing ongoing coaching and

training to call representatives and benefit administrators.

Towers Perrin - Philadelphia, PA

Technical Adviser- (April 2001 - December 2003)

. Developed communication material for plan participants relating to new

plan administration and plan disclosure statements in compliance with

amended IRS regulations.

. Proactively manage data compilation, production process, quality

assurance and fulfillment of total benefit statement project.

. Managed open enrollment activities for health and welfare plan

administration and coordinated COBRA and Long Term disability programs

with third party vendors

. Coordinated the data gathering and completion for filing of Forms

5500.

. Coordinated the transition and implementation of new defined benefit

administration businesses to company including a Cash Balance Plan.

Liaised with systems implementation unit, administrators, calls center

and fulfillment Centers to effect a seamless transition. Coordinated

all web based communication

Senior Benefit Specialist - April 1998 -March 2001)

. Maintained annual regulatory updates to tables for year-end updates of

GATT interest rates, Social Security wage base, and 415 Limits.

. Identified and developed process improvements for manual processing of

pension plan administration.

. Liaised with pension consultants, unit directors, actuaries, client

representatives in addressing various benefits issue.

. Managed annual audit of six defined benefit pension plans with an

employee population of over 100,000.

. Completed ADP and ACP Testing for DC plans.

. Liaised with programmers and technical analysts in writing plan

specification for the technical application of the program to the end

users.

. Performed nonqualified and QDRO pension calculations and other special

calculation projects for highly compensated employees.

. Managed the disbursement of pension funds from the pension trust

directing payments for new and existing retirees from both qualified

and non-qualified pension plans.

Pension Benefit Experience prior to 1998 is available upon request.

EDUCATION:

. Enrolled Retirement Plan Agent Candidate (ERPA) - Expected completion

August 2010

. Compensation Management Specialist Certificate (CMS)- Intl Foundation

of Employee Benefits & Wharton School of the University of

Pennsylvania

. BA Business Administration and Economics, City College of New York -

New York, NY

AFFILIATES:

. 2010 SHRM member

. 2010 ASPPA member

REFERENCES:

Available upon request.

Contact this candidate