Sales Engineer

Adrianne S London

Contact Information

Cellular : 773-***-****

Home : ***** **** **** ** *******, IL 60438 ~ e-mail : **************@*****.***

Key Skills

Advanced or proficient with a vast array of concepts and technologies, including

Microsoft Suite Products

PeopleSoft

Market Data

Basic Network Functions

Word, Excel, Power Point, Outlook

Bloomberg

Typing Speed 60 WPM

Basic PBX Functions

Professional Experience

Bankers Life and Casualty, Chicago, IL

Territory Operations Administrator

December 2007- Present

Share responsibility with the territory senior management staff in the daily operational and

developmental responsibilities for 28 branch field offices within our region. Our daily coverage includes.

• Reporting and tracking of daily/quarterly production results

• Sales campaigns

• Recruiting

• Business development processes

• Coordination of regional meetings, award ceremonies, sales campaign prize trips

• Agent salaries, commissions and bonus award payments

In addition I manage the team of about 48 administrators within the branch offices. I am responsible for

p ractice improvements, performance, compensation, training, issue resolutions, hiring/terminations.

UBS Wealth Management, Chicago, IL

B ranch Technology Liaison/ Office Administrator

August 2000- August 2007

Managed a team who supplied first level technical support to the office staff of 130 end users.

Departmental lead in all areas of support which included.

• Hardware/Software

• Phones/Blackberries

• Cable Television

• Bloomberg installation and maintenance

• User’s security, system and remote access

• All restricted access area equipment and data collections

In addition, I was accountable for all user moves, adds/deletions and entitlements to our systems. Onsite

management for all system rollouts, application deployments, pre-deployment training. Responsible for

after hours support 24/365.

Education

Kaplan – MCSE Certification Program 2010 to 2011

Computer Systems Institute – Network Engineer Certification Program 2001 to 2002

Mac Cormac College – I nternational Business 1997

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