Staff Customer Care

Location:

Posted:

July 20, 2010

Genae Elsey

*****.*****@*****.***

Education:

Bowie State University, Bowie, MD

September 2001-May 2008

Bachelor of Science in Social Work, GPA 3.2

Certificates/Licenses:

LSWA, May 2009

Professional Experience:

. Connect clients to appropriate community resources and develop

partnerships throughout the community.

. Completed a Community Resource Guide for all agency staff.

. Organized in-services for the agency that would be helpful for all

staff.

. Operated switchboard; clerical skills which included typing and

filing.

. Actively participated in agency Town Hall meetings for both the

Prince George's and Anne Arundel County locations.

. Worked directly with social work staff, nurses, counselors, chaplain,

and the volunteer coordinator.

. Worked as a liaison trainer for new staff.

. Provided clients and their families with social and emotional support

in their environment.

. Actively participated weekly in inter-disciplinary team meetings to

discuss clients progress.

. Performed initial assessments with new clients and set up case plans

based on their needs.

. Provided follow-up case management services on a weekly basis through

either telephone contact or home visits.

Employment History:

Verizon Wireless, College Park, MD

Customer Care Representative, 2007-Present

Hospice of the Chesapeake, Landover, MD

Social Work Intern, 2007-2008

Honors:

Bowie State University Dean's List 2001-2003