Customer Service Sales
Resume:
Martin Rivera
Boca Raton, FL ***98
Tel. 561-***-**** Cellular 954-***-****
Sales, Management, Executive - Global Logistics/Supply Chain Industry
Strategic Management / Business Development / Operations / Sales and
Marketing
PROFESSIONAL PROFILE
. Accomplished Sales, Operations and Management professional with 15
years Supply Chain Management experience.
. Financial services sales and brokerage experience for 4 years.
. A history of building value, revenue growth and developing major
customers in strategic markets.
. Superior leadership skills with a track record of building successful
and motivated teams.
. Long term customer relationships, with an emphasis on manufacturing,
retail, construction and service sectors.
CORE COMPETENCIES
. Global Freight Forwarding.
. Third Party Logistics.
. Truck Brokerage.
. Intermodal.
. Licensed 215 Agent.
. Contract Negotiations.
. P&L Management.
. Training/Mentoring.
. Cost Management.
. Import/Export Procedures.
. Leadership/Team Building.
. Customer Service.
. Global Distribution.
. Strategic Marketing.
. Bilingual.
PROFESSIONAL EXPERIENCE
Landstar Global
Logistics Fort
Lauderdale, FL Jul 05 -
Present
Branch Manager South Florida
. Responsible for managing all sales efforts for the Branch as well as a
number of other Branches not specifically qualified to handle
international business with total revenues of over $10 million.
. Drive new business development and marketing campaigns. Customer
service and account maintenance.
. Responsible for P&L and overall daily operations. Training and
mentoring. Vendor management. Contract negotiations.
Key Highlights and Accomplishments
. Established Fort Lauderdale Branch from $0 revenue to over $1 million
on first year.
. Participated in the BUS program in order to support other Branches
sales efforts in the international arena.
. Developed the operational structure and support staff by hiring and
training the Branch's employees.
. Received Key Performance Revenue award for three years in a row.
. Implemented IAC program for the branch. Trained and certified staff on
IAC procedures.
. Created a whole book of brokerage carriers by zone and region.
BAX Global Fort
Lauderdale, FL Apr 01 - Jul 05
Sr. Account Executive
. Responsible for business development while offering the company's
suite of services (global forwarding, logistics, domestic
transportation, etc.), yearly revenue growth responsibilities of a
territory exceeding sales of $7.5 million.
. Training assistance with new AE's.
. Customer service and account maintenance.
Key Highlights and Accomplishments
. Grew territory revenues by $2 million during first year and a half.
. Top seller of BAX's new product launch, BAX Saver, on a national
level.
Team Worldwide
Miami, FL Apr 00 - Apr 01
Branch Manager
. Responsible for all operational aspects of the day to day business.
. P&L responsibilities. Vendor Management and contract negotiations.
. Employee training and mentoring.
. Customer service.
Key Highlights and Accomplishments
. Opened up the new Branch's location in Miami and set up the corporate
Gateway office.
. Hired and fully staffed both offices.
BAX Global
Fort Lauderdale,
FL May 97 - Apr 00
Account Executive
. Responsible for business development while offering the company's
suite of services (global forwarding, logistics, domestic
transportation, etc.), yearly revenue growth responsibilities of a
territory exceeding sales of $5 million.
. Customer service and account maintenance.
Key Highlights and Accomplishments
. Top national training performer in 1997.
. Two time top 5% Inner Circle Award winner.
. Grew territory by $1.5 million.
EDUCATION
University of Puerto Rico
Ponce,
PR Aug 85 - May 88
. Business Administration
University of Maryland Frankfurt, GE
Jan 89 - May 90
. Business Administration
COMPUTER SKILLS
. Microsoft Word, Excel, Power Point, Outlook, AS400, ACT
PROFESSIONAL AFFILIATIONS
. The Council of Logistics Management, WCA, APLN, IATA.
Contact this candidate