Customer Service Security

Location:

1949

Posted:

March 09, 2010

Contact this candidate

Resume:

Drew A. Brothers

* ******* ****

Middleton, MA 01949

1-617-***-****

****@************.***

SUMMARY OF QUALIFICATIONS

Network Consultant and Technical Trainer with ten years of experience

diagnosing, resolving, and training technical problems in a multi-user

environment. Advanced knowledge of Windows 2000/XP/2003, Novell, Microsoft

Office, and Internet access. Technology Savvy self-starter with the

ability to adapt to new technology. Excellent interpersonal skills with a

professional attitude, and firm personality to see tough jobs through

independently or as a team member.

Certified in GCFa, CEH, MCT, MCITP, MCSE, MCSA, MCTS, MCP, CNA, Security

+, Network+, A+

Skill Sets:

DOS, Windows 98/NT/2000/XP/2003/Vista, Novell 4.11/5.1, Linux, Fedora,

MAC, Exchange Server, GroupWise, Thunderbird, HTI+, Firewall, Intrusion

Detection, ArcSight, Mazu, AirDefense, QIP, ISS, Nmap, Wireshark, Aircrack,

Baseline Analyzers, Spyware, Spam Control, Symantec Ghost & Antivirus

Solutions, Virtual PC, VMware, Backup and Disaster Recovery, Raid 0,1 and 5

Configurations, PBX and Meridian phone systems, TCP/IP, DNS, DHCP, SMTP,

WINS, FTP, Active Directory, Printing, VPN, Remote Access, ZEN, Bluetooth,

802.11, X.10, VoIP, Home Automation, Track IT, Security Tracker, Laptop,

Palm, Pocket PC, Blackberry and Multimedia Devices, Mainframe and Midrange,

Microsoft Office XP/2003/ 2007, Dreamweaver, IIS, Internet Research,

Communication Skills, and Customer Service Experience.

experience:

Security Analyst, TJX, Framingham, MA

09/08 to Present

. Responsible for day to day monitoring of Network Intrusion Detection,

and Host Intrusion Detection

. Monitor and administer over 100,000 computers and multiple networks

using prevention tools used by the security operations team for

protecting the corporate network, TJX associates and computer network

infrastructure

. Conduct level 1 data mining, data analytics, and data visualization in

order to quickly assess security impact to organization

. Verify user accounts and host systems, test security using multiple

security tools, eliminate unused services, and secure root and admin

access to all systems on the network

. Work with operations management to provide course of action plan for

resolving security incidents

. Additional responsibilities include providing input in the areas of

sensor tuning, threat assessment, and standard operating procedures

. Research and implement security solutions

Instructor, Clark University, Cambridge, MA

09/07 to Present

. Instruct and prepare students for MCSE/MCSA, Security+, Network+, and A+

Certifications

. Responsible for teaching Hardware Assembly & Installation, Network

Configuration & Administration, Operating Systems Fundamentals, Network

Security Fundamentals, Network Defense and Countermeasures, Intrusion

Analysis and Defensive Strategies

. Train students in using firewall, intrusion detection systems, packet

sniffing, baseline analyzing, and network cracking software to promote

harding of network infrastructure

. Responsible for installation, configuration, and maintaining network and

PC's

in classroom

. Maintain security in classroom using network management software

. Prepare lectures and labs for classrooms

Network Consultant, Brothers Computer Services, MA

01/02 to 09/08

. Responsible for installing, configuring, and maintaining Windows

2000/2003/XP/MCE/Vista, Small Business Server, office applications,

outlook, instant messaging, multimedia, and web resources

. Secure computers and networks using firewall, intrusion detection,

spyware, spam control, and antivirus solutions

. Setup up and manage routers, access points, switches, repeaters,

firewalls, extenders, omni control systems and multimedia devices in a

home and small business environment

. Train clients in computer science skills including hardware, software,

operating systems and office applications

. Troubleshoot all computer and network problems using software and network

tools.

. Remote administration using Remote Desktop, Remote Assistance, and VPN

Services

. Provide backup and disaster recovery using imaging software and offsite

storage

. Design, install, and configure smart homes for clients in residential

areas

. Program and coordinate all music, television, home photography, lighting,

security, HVAC, and telecommunications via HAI Software for an enjoyable

home entertainment experience.

Instructor, Lincoln Tech, Somerville, MA

08/02 to 09/08

. Instruct students in networking, operating systems, software

applications,

. internet, customer service, and typing skills

. Assist students with developing their professional skills

. Teach students 1st and 2nd level support in a network environment

. Prepare lectures and labs for classrooms

. Responsible for installation, configuration, and maintaining network and

PC's

. in classroom

Manager of IT Training and Documentation, Tufts University, Medford, MA

07/07 to 9/07

. Researched and documented installation, configuration, and

synchronization of Palm,

Pocket PC, and Blackberry devices with Exchange Server

. Tested and documented secured wireless connections within a Windows XP,

Vista

and MAC Environment

. Responsible for research and testing of email migration from Mozilla

Thunderbird to Exchange Server

. Managed technical projects from needs assessment through final evaluation

. Collaborated on writing of End User Windows Vista Manual

. Created and designed technical manuals and tip sheets for the educational

community

Lead Instructor/Classroom Support, Gibbs College, Boston, MA

08/01 to 07/07

* Assistant IT chair for Computer Networking, Digital Lifestyle

and Network Security Department

* Responsible for all employee and student schedules

* Developed all current and future Curriculum for Computer Network Classes

* Maintained all hardware/software, books, syllabi, and course content

* Created certification training and peer to peer tutoring

* Instructed and prepared students for MCSA, CCNA, CNA, HTI+, Network +,

iNET+, Network Defense and Countermeasures, CEH, Security +, and A+

Certifications

. Responsible for mapping classes to Microsoft certification standards

. Taught DOS, Windows 2000/XP/2003/Vista, Active Directory, Exchange 2003,

Network Infrastructure, Novell Mac OSX, Red Hat 9.0, Office 2003/2007,

TCP/IP, DNS, DHCP, Network Defense and Ethical Hacking

* Utilized ghost and virtualization to maintain classroom environment and

troubleshoot PC's

* Maintained security in classroom using remote access software and active