Customer Service Technician
Resume:
Vincent Hall
Sacramento, CA. **824
****.*****@*****.***
Summary of Qualifications
Computer support technician with over 2 years experience providing
desktop support to over 500 clients in a corporate manufacturing
environment. I have the ability to continuously meet or exceed the
customer's expectation by providing 100% professional Helpdesk Support. I
am a motivated self-starter committed to providing the highest level of
customer service.
Technical Skills
Hardware:
. Custom built computers from new/used components
. troubleshoot all hardware related problems with PC's, laptops, and
Servers
. Replace any and all hardware related components
. Setup and configure hardware and software RAID Array's with fault
tolerance
Software:
. Windows Server 2000, 2003 installation, configuration, and maintaining
. Microsoft office 2003, 2007 Office Suites
. Windows XP SP3,Windows 2000, and Server Edition, Window Server 2003
. Setup and configured Exchange 2003 Server
. Configured Outlook Web Access for end-user access
. Gathering and Deploying images with Symantec ghost solution 2.0 and
2.5
. Rebuilt Ghost Server to achieve maximum efficiency for World-Wide
Corporation
CERTIFICATIONS
I have taken and passed the 2007 CompTIA's A+ Essentials Exam. I am
currently preparing myself for the IT Technician elective exam to complete
my A+ Certification. Upon hired I will be ready to complete my
certification immediately
Education
A.A.S., Network Security, Heald College, Rancho Cordova, CA
Anticipated Graduation: March 2010
Related Coursework:
. Operating Systems Technology all Windows and Linux platforms
. Networking Concepts, Networking Foundations,
. Forensics and Disaster Recovery
. Cisco's Introduction to Routing Concepts and Microsoft Configurations.
JOB HISTORY
Xyratex International Ltd.
I.S. Support / Helpdesk Technician
2008-2009
. My role as a member of the Helpdesk Team was to assist staff with
technical support of all desktop and laptop computers, Applications,
on-site printers and all related networking issues.
. After my start on the helpdesk team I was able to improve the imaging
process by rebuilding the current ghost server and creating a new
process that saved the organization time and money
. Worked with Vendors for ordering Software and Hardware for new
employee's which included all the necessary CAL's per Microsoft
Licensing Agreement
. Followed all Company Policies and Procedures and I always looked for
ways to improve on my professionalism and technical skills to become
an asset to the organization
. Worked with procurement department to order new equipment for the
business
. Directly responsible for setting up the IT recycling program which
carried all the necessary ISO standards
Heald College, Rancho Cordova CA
CAREER SERVICES
2008
Employon Coordinator, Admin Assistant
. Support and maintain an extensive job search database for Heald College
. Created support documentation to aid students with job search
. Setup and created with Microsoft Office 2003 Publisher Web page for Corp.
Intranet
. Answered phones and made appointments for all students
. independently ran Career Services in the absence of professional staff
STUDENT ASSISTANT IT-DEPARTMENT
2007-2008
. Set up student login accounts
. Manage and support active directory for Windows Server 2003
. Provide desktop support for all on-site faculty and students
. Manage, created and distributed base build images with Symantec Ghost
11.5.
. Set up email accounts in Microsoft Exchange over four hundred students
each year
. Manage and support network
. Troubleshoot work stations
. Respond to user requests for assistance
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