Customer Service Management
Resume:
Rita Robison
Rd
Beaverton, Or 97006
Email:
***********@*******.***
Mission
Statement
Want to join a Quality Conscientious Organization where you are Challenged
and Rewarded for Excellence.
Professional
Experience
Inventory Management Backorder Management
Planning/Forecasting/Analyzing Shop Floor Orders
Customer Service Microsoft Office Applications
New Product Introduction Product Obsolescence
RMA Returns Managed Repairable Inventory
Purchase Orders BOM Maintenance
Interpret Engineering Drawings, Lead Scheduled Meetings
Specifications and Related
Technical Documentation
Intel Beaverton, Oregon Production Planner/Scheduler
April 2009-Present
Duties/Responsibilities:
Lead Assemblers/Testers/Shipping Teams to complete Customer Orders
Work closely with Program Managers and Management Teams to communicate
Schedules
Work with Procurement for Material Shortages and Deliveries
Run Weekly Build Meetings
Schedule Work to the Floor
Update Customers on Delivery Dates
Monitor/Track Customer shipments
Planar Beaverton,Or Documentation Support
Sept 2007- Nov 2008
Duties/Responsibilities:
Updated/Maintained work instructions/ procedures/policies
Updated Vendor/Supplier information
Updated/Created Bills of Material
Monitored/Reduced weekly Engineering Change Orders
Created/ Revised/Updated Mfg part numbers
Provided Administrative Support to the Team
Suntron Newberg, Or Production Planner
Sept 2004-May 2007
Duties/Responsibilities:
Entered/Verified /Monitored Customer Forecasts/Sales Orders
Tracked/Monitored Material Deliveries and Build Schedule
Issued Customer RMAs and Monitored Issues with the Quality Dept.
Amended/Monitored/Customer Contracts and Purchase Orders
Scheduled/Created shop floor orders
Attended Daily Production Meetings
Monitored/Tracked customer shipments
Involved in the Launch of New Products Release
Infocus, Corp; Wilsonville, Or Production Planner
Nov 1991-Oct 2002
Duties/Responsibilities:
. Managed worldwide Spares inventories
. Maintained Min-Max Levels
. Monthly Inventory analysis
. Maintained Inventory Accuracy at 99.9%
. Managed Inventory Turns at 3 times a year
. Daily communication with Customers Locally/Internationally
. Scheduled jobs/work orders to the shop floor
. Improved Customer Returns to 5 Days..Improved from 2 Weeks
. Updated/Maintained Factory Repair Instructions
Education and
Training
Portland
Community College
Apollo College
University of Phoenix
Microsoft Applications
Oracle/Agile/Access/Sharepoint
Leadership Certification
APICS
Contact this candidate