Engineer Quality Assurance

Al Nicely

*** ******** ***** **.******@*****.***

Durango, CO 81301

970-***-**** (Cell)

970-***-**** (Home)

Summary

A results-oriented individual with more than twenty six years of proven

experience in PC based Network Administration and Desktop Technical

Support. Excellent reputation for having interpersonal and customer

service skills. Major strengths include all areas of Windows 3.x, Windows

95/98/ME, Windows NT4.0, Windows 2000/XP Pro/Home, Windows Vista, Windows

Server 2000/2003 network infrastructure as well as all aspects of TCP/IP

connectivity and Wireless Networking. Microsoft Exchange Server

administration, configuration and troubleshooting as well as software

support of all MS Windows applications. Microsoft Certified Professional

and A+ Certification since 2001 & MCSE skill level.

Professional Experience

Owner Colorado

Technical Services, Inc.

2009 - Present

Durango, CO 81122

> Officially started my own company in January, 2009

> Computer Support for all of my current customers.

> New system and network configuration and installations.

> Remote Support using such remote tools as LogMeIn and Terminal Services.

Senior Technician

Professional Computer Solutions

2004 to 2008

Durango, CO 81301

> Primary duties as Senior Technician is to provide Tier III Networking and

PC hardware/software support for all PCS customers in the Four Corners

area including Durango, CO; Cortez, CO; Dolores, CO; Farmington, NM;

Pagosa Springs, CO and Chama, NM.

> Other duties include supporting PCS infrastructure and the training of

new technicians at PCS in areas of hardware/software troubleshooting and

assist them in getting their Dell Support Certifications.

> Responsible for the installation of all Windows based network

installations including Windows 2003 SBS and Standard Server operating

systems.

> Configuration of remote support using such tools as Microsoft Terminal

Services (Remote Desktop), PCAnywhere, VNC and web-based remote utilities

such as LogMeIn and Webex.

> Responsible for onsite evaluations of customer network and then the

designing and implementation of new networks or redesign of current

networks to bring them up to current standards in order to increase

network stability and productivity.

Professional Experience (continued)

Consultant

Computer House

2003 to 2004

Aztec, NM 87410

> Provided outside Technical Support for Computer House as a private

consultant for customers requiring onsite PC repair, software

installations and troubleshooting. Example of work done for Computer

House: Setting up DSL Internet equipment and configuring hardware,

hardware replacement i.e. motherboards, drives, memory upgrades, software

upgrades and diagnosing errors in applications.

Wireless Technician D&D

Broadband

2003 to 2003

Farmington, NM 87410

> Install, configure and maintain Wireless Internet connections for

commercial and residential customers in the Farmington area. Duties

include installing necessary equipment and configuring Orinoco Gateway

devices using the 802.xx TCP/IP protocols. Install and configure Cisco

2600/3500 Series routers and troubleshooting equipment.

Certification Instructor

Adams & Associates

2001 to 2002

Tukwila, WA 98021

> Assist students in understanding material and information required to

pass various Microsoft Certifications including A+, MCSE, MCP and

Microsoft Office 2000 Certifications. Also required to instruct students

on the use of Windows XP Professional, setting up networks and hardware

configurations.

Tier III Support Engineer

LapLink.com

1999 to 2001

Bothell, WA 98011

> Responsible for providing Tier III Technical Support for users of LapLink

products for remote commuting in the Windows 3.X, 95/98/98SE, NT40,

Windows ME and Windows 2000 environment.

> Troubleshoot errors and connection issues pertaining to Synchronous and

Asynchronous connections, while using a wide range of communications

devices; i.e. routers, modems, network adapters (TCP/IP & IPX/SPX),

Serial, Parallel, USB, Internet connections and LAN/WAN connections

> Responsible for entering and updating all call records into the ONYX

Customer Relationship Management (CRM) system.

> Additional responsibilities include support of all Web based incidents

submitted.

Technical Consultant

Solutions IQ, Inc.

1997 to 1999

Bellevue, WA 98034

> Key member of the Quality Assurance Team at PEMCO Financials in Seattle.

> Tier II Support member for the "Highlander" project at the Microsoft

facility in Issaquah, WA.

> US representative for CCC Group at Microsoft on the "Houston" project

(now known as Terminal Services) designing and implementing a high-

resolution video switch accessing over 700 of Microsoft's primary NT

servers.

Professional Experience (continued)

Network Administrator

BEST Consulting

1996 to 1997

Kirkland, WA 98034

> Contracted to Allied Signal of North America in Redmond, WA as one of

their NT 4.0 / Novell 3.12 Network Administrators.

> Responsible for the network infrastructures running on Microsoft NT 4.0

for the Metapath Software Corporation located in Bellevue, WA.

> Duties included setting up of all new personnel using Microsoft Exchange

Sever 4.0

> Provide support to over 210 users for applications such as Office'95,

Office'97, and Oracle based applications.

Systems Support Engineer The

Convergent Group Inc.

1995 to 1996

Englewood, CO 80111

> Senior member of the Technical Support Team responsible for maintaining a

250-300 user network infrastructure running on Windows NT40, Windows 95,

Windows for Workgroups, Novell and UNIX platforms.

> Member of the Technical Advisory Group (TAG) at Convergent Group, which

is responsible for the design and implementation of solutions for

optimizing the internal network environment.

> Implemented Help Desk using Novell's Land Support Center (LSC)

application, resulting in 35% increase in customer support within a three-

month period.

> Additional responsibilities included desktop support and troubleshooting

of all of the Microsoft Office applications as well as VMS/VAX software

e.g. Reflections2 and Exceed for Windows for X-Term emulation to UNIX

systems.

> Directly involved in the design and implementation of the Convergent

Group company web page. (www.gdscorp.com)

Computer Support Technician Computer Access

1993 to 1995 Englewood, CO 80112

> Responsible for troubleshooting and resolving Novell and OS/2 Warp

network related configuration issues at the MCI facility in Colorado

Springs, CO.

Professional Experience (continued)

Department Manager Selectek Computer Services

1985 to 1993 Colorado Springs, CO 80909

> Responsible for the inception and development of the Microcomputer

division of Selectek Computers, resulting in an 80% increase in revenue

within the first year.

> Established procedures for configuration and installation of PC systems

and networks to assure system quality and minimize client downtime.

> Supervised the designing and maintenance of Local Area Networks for new

and existing clients.

> Provided extensive training for all PC service technicians at Selectek

Computers.

> Responsible for troubleshooting and resolving hardware and software

conflicts for clients and modifying such to minimize future

incompatibilities.

Education:

> Intense School - San Diego, CA - 2001 - Microsoft Certified Professional

/ MCP

> IKON Office Solutions - Bellevue, WA - 1998 - SQL 6.5 Administration and

Design

> Bellevue Community College - Bellevue, WA - 1997 - Designing and

Developing Intranet Solutions.

> SofTeach Inc- Denver, CO - 1995 - Windows NT 40 Server Administration and

Workstation Support.

> Productivity Point - Denver, CO - 1995 - Lotus Notes.

> Micro University - Colorado Springs, CO - 1992 - Novell 3.12 Server

Administration and Workstation Support.

> Novell Training Center - Denver, CO - 1990 - Novell 286, 386, 3.11 Server

and Workstation Administration/Support.

> National Advancement Corporation - Santa Ana, CA - 1989 - Extensive

training in PC maintenance and repair.

> Colorado Technical University - Colorado Springs, CO - 1983 - Bachelor's

degree in Computer Sciences and Technology.

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