Sales Customer Service
Resume:
ROBERT E. KATZMAN
Brighton, Massachusetts 02135
bk_inc@comcast. net
EXPERIENCE:
NETWORK HEALTH, Medford MA
Manager Membership Acquisition Nov. 2007-Nov.
2009
. Responsible for oversight and management of the sales and
member enrollment process
. Supervised inside sales operations and field representatives
. Led strategic planning process to promote MassHealth
(Medicaid) and Commonwealth Care products within different
business lanes and Multicultural market segments
. Managed business relationship with key stakeholders which
included; health centers, hospitals, community organizations,
chambers of commerce, business associations and large
businesses
. Served as marketing representative on cross- functional teams
. Responsible for hiring, mentoring, training and evaluating
staff
. Established membership targets and manage tracking and
reporting of team activity in customer relationship
management data base (Salesforce.com)
. Served as key representative with Spanish language media,
including appearances on regional television broadcasts
. Nominated for Boston Business Journal's 2009 "20 on the Move"
award
MULTIPLAN, Inc. (formerly Private Health Care Systems Inc.),
Waltham, MA
Key Account Manager July1999-October
2007
. Managed $25 million national book of business of health plan,
and insurance accounts that purchased medical management and
preferred provider (PPO) network services
. Clients included: Genworth Financial (GE), Tufts Health Plan,
The Guardian Life Insurance Company, Principal Financial
Group, New York Life Insurance and a number of other insurers
and third party administrators
. Responsibilities included retention of current client base
and revenue; as well as strategic planning and development to
ensure up- sell of new services
. Led internal operational teams in support of customer needs.
This included close collaboration with our claims operations
group, care management team, network development staff, legal
counsel, customer service, and our senior management team
. As senior member of team provided leadership to client
services staff. Reported to Vice President of Sales and
Account Management
HARVARD PILGRIM HEALTH CARE, Dedham, MA
Account Executive / Team Leader Non - Group January 1995
-July1999
. Responsibilities entailed daily management of the business
unit including the call center as well as mentoring and
training staff
. Served as key healthcare (HMO) marketing & sales
representative for small business / self-employed market
segment
. Worked on cross-functional teams developing marketing
strategy, actuarial process and ensuring product compliance
with state and federal guidelines
Special Markets Representative January 1993-Dec
1994
. Served as marketing representative for Medicaid, Medicare and
non-group product lines
. Worked with state and federal agencies (HCFA, MassHealth) as
well as community partners and providers in our delivery
system
PUBLISPANA INC, Los Angeles, CA
Account Executive May 1991-Oct.1992
. Responsible for oversight and training account service
representatives
. Developed and coordinated Hispanic Market advertising and
public relations strategy for multiple clients in Los Angeles
and Orange County markets
. Scheduled and budgeted media, developed and implemented sales
promotions and coordinated market research and staging of
special events
MAYOR'S OFFICE OF JOBS & COMMUNITY SERVICES, Boston, MA
Public Relations July 1987-Dec. 1989
. Responsible for promoting job training and employment program
fostering a partnership between corporate leaders, real estate
developers and community leaders
Program Manager Dec. 1986- July 1987
. Responsible for oversight of 30 community service agencies
funded by the city of Boston through federal community
development block grants (CDBG)
EDUCATION
Emerson College, Boston MA - Master of Arts Marketing (May
1991)
University of Texas at Austin- Bachelor of Arts Government &
History
(1986)
PERSONAL DATA & RECOGNITION
. Fluent in Spanish
. Named one of Boston Business Journal's "20 on the Move
Hispanic Executives 2009"
. Three time recipient of Above & Beyond the Call of Duty Award
(ABCD) PHCS
. Corporate Staff Achievement Award, October 1998, Harvard
Pilgrim Healthcare
. Ace Award for Sales Excellence, October 1997, Harvard Pilgrim
Healthcare.
. Administrator training salesforce.com
.
Thank you for your consideration
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