Engineer Quality

**** ***** **** *****, ******, Ohio *****

937-***-****, *******@***.**.***

Mark Hipple

****-**** ******* / ******** ******, Ohio

Senior Design Engineer

• Acted as point of contact for customers on field complaints and provided resolution.

• Redesigned current product to meet customer requirements and lower warranty cost.

• Prepared bills of materials and associated part and tool costs for assigned projects.

• Prepared test plans, analyzed and presented test results.

• Provided support for the evaluation of new suppliers and materials to reduce cost and improve

performance.

• Promoted and supported the use of electronic data collection on product evaluation of electronics and

other critical gas components.

1993-2004 Norcold / Thetford Sidney, Ohio

Senior Quality Engineer

• Analyzed, prepared and presented warranty data using various statistical tools.

• Managed 30+ suppliers; evaluated supplier performance; addressed supplier quality issues

• Designed and set up tests to evaluate new product design and concepts; developed associated Test

Plans and Work Instructions.

• Investigated and determined corrective action for quality concerns dealing with customers, suppliers,

and in-house manufacturing.

• Performed FMEA (Failure Mode and Effects Analysis) on designs and processes.

• Develop electronic data collection in quality data collection efforts in torque and dimensional

measurements .

• Supervised Quality technicians and provided orientation and trained fellow engineering colleagues in

quality department.

• Identified incoming inspection requirements for new components.

• Provide support for polyurethane processes in manufacturing and engineering foam trials.

1992 United Technologies / Carrier Indianapolis, IN

SPC Coordinator

• Trained SPC (Statistical Process Control) at the Carrier's Indianapolis facility.

1991-1992 Norcold / Stolle Sidney, Ohio

Quality Engineer

• Troubleshoot, investigated, and corrected manufacturing issues.

• Active member on process and supplier improvement teams.

1988-1991 Memory Products / Stolle Sidney, Ohio

Quality Engineer

• Managed calibration system for dimensional and electronic standards.

• Supervised technicians in the maintenance and calibration of standards.

• Applied SPC for the control of test equipment standards and manufacturing processes.

• Monitored electronic test equipment performance via local area network.

1987-1988 Memory Products / Stolle Sidney, Ohio

Test Equipment Technician

• Maintained, troubleshoot, and calibrated electronic test equipment for hard drive media.

Education

1983-1986 DeVry Institute of Technology Bachelors of Science in Electronic Engineering Technology

1977-1981 Ohio State University Bachelors of Science in Psychology

Skill sets

• Six sigma problem solving methodologies

• W orked in and supported ISO 9001 Quality System

• W orking knowledge of measurement devices as calipers, optical comparators, hardness testers,

electronic data collection equipment (“Data wedges”), electronic magnetic / gauss measurement,

electronic force gages.

• Proficient in Microsoft Office products including Microsoft Access.

• Adept in programming Allen-Bradley Pico Program Logical controllers.

• Extremely computer literate in computer software and hardware.

• Basic understanding and use of Pro Engineer cad software.

Accomplishments

Designed software routine for passive defrosts cycle for the ammonium absorption refrigerators.

Co-inventor of patented Control system and method of controlling ammonium absorption refrigerators

(Patent Number 7,050,888).

Formerly CQE certified by ASQC (Certification expired)

Community Service

Instruct a general computer class twice a month at Dorothy Love Retirement Community in Sidney,

Ohio.

References available upon request

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