Customer Service Manager
Resume:
Charles R. Pearce
Contact Information:
********@*******.***
Bloomington, IN 47408
Work Experience:
Indiana University Information and Technology Services
Support Center Consultant
August 2009- Current
Supervisor: John Brumley 1-812-***-****
August 2006- May 2009
Bloomington, IN
U.I.T.S. is the campus wide tech support department. Consultants
troubleshoot software issues on a variety of operating systems both on the
phone and face to face. Patience, customer service skills, good humor and
attitude are a must in this fast paced highly skilled service work.
Employees are expected to have a working understanding of a wide range of
software and many operating systems including but not limited to OS X,
Windows Vista and Windows XP.
Adult Swim Online
Production Intern
May 2009- August 2009
Supervisor: Liz Macke 1-404-***-****
Atlanta, GA
The "dotcom" Production Intern is responsible for a variety of day to day
tasks including service checks for the website, reviewing video for quality
control, generating reference thumbnails for video playback, accurately
updating the internal episode wiki, and delivering promotional tapes to the
Turner campus. Required skills include comfort in a variety of software
programs, an ability to multitask, high organizational skills and excellent
driving / fighting abilities in Mario Kart and Smash Bros. Patience, a
strong sense of humor and an ability to work in a constructive and varied
environment a must.
GameZombie Entertainment LLC
Senior Production Manager & Director of Animation
August 2009- Current
Supervisor: Andrew Benninghoff 1-260-***-**** May
2008- May 2009
Bloomington, IN
GameZombie.tv is a student run multimedia website that concentrates on fast
paced video interviews with leading personalities in the video game world
and non-genre specific originally produced and directed content. Senior
Production Manager oversees a team of 3 Production Managers and upwards of
50 editors. Animation Director is the creative voice of all produced
cartoons. Responsibilities include regular publication of new video
interviews, deep understanding of multimedia software, maintaining the
site's visual identity during production, and keeping teams to a reasonable
schedule. GameZombie.tv is a two-time Webby Honoree in Online Film & Video.
TD's, CD's, & LP'S
General Employee
November 2003-March 2004
Supervisor: Jason Nickey 1-812-***-****
Bloomington, IN
TD's, CD's, & LP's is a locally owned music retail store. Expectations
included high levels of organizational skills, willingness to do physical
labor and clean foreign spills, and overall awareness of current and
popular bands and trends within the "Indie" music scene.
AmeriCorps Service:
Twin Cities Habitat For Humanity
AmeriCorps Construction Assistant
September 2005-August 2006
3001 4th Street SE Minneapolis, MN 55414
Supervisor: Jeff Smith 1-612-***-****
An AmeriCorps Construction Assistant serves 12 months working alongside
full staff Construction Supervisors working in a support and training role.
The job includes quickly learning high end construction skills, working in
a team based setting, being able to communicate construction knowledge to
first time volunteers. Construction Assistants must also lead volunteer
groups in projects on site, be knowledgeable of affordable housing issues,
and have a strong capacity for time management.
AmeriCorps*NCCC
AmeriCorps Team Member (Team Blue 5, Class XI) September 2004-
June 2005
2231 North Hobson Ave Charleston, SC 29405
Supervisor: Ari Herbstman 1-843-***-**** ext. 3105
AmeriCorps*NCCC is a team based volunteer service program where a group of
10 people travel a region of the country working with various non-profit
agencies. The program is a 10 month long commitment to service, and each
team works on projects that falls into five categories. Environmental,
Educational, Unmet Human Needs, Public Safety, and Disaster Relief. Each
project is so unique that it gives each corps member a new set of
challenges, and new skill set. However the underlying core set of skills
still focus on diligence, team based cooperation, community service, public
awareness, and on the spot problem solving.
Educational History:
Indiana University
Expected Graduation: June 2010
Major: Telecommunications, concentration in Video Design & Production
Minor: Studio Art in Digital Art
Coursework of Mention: 3d Modeling and Animation, Digital Cinematography,
Interactive Multimedia Art, Advanced Studio Production, Motion Graphics and
Animation, Classic Observational Drawing, Production Management
Software Literacy:
Photoshop, Final Cut Pro, Premiere, Cinema 4D, Final Draft, After Effects,
Celtx, Soundtrack Pro, Audacity, Toast Titanium, Microsoft Office, Apple OS
X (10.1-10.6.x), Windows 7, Windows Vista, Windows XP, Illustrator, Flash,
Painter, ArtRage 2, Dreamweaver, InDesign, LiveType, Garage Band, Logic
Pro, ProTools
Other Experiences / Notable Mentions:
-Six Years doing technical theater in scenic design, construction, and key
gripping (1996-2002).
-Publicity Management with GameZombie.tv for 6 months (2008).
-Artwork shown at the Indiana University School of Fine Arts Galleries
multiple times (2007-2008).
-Earned Eagle Scout Award (2000).
-Received Congressional Bronze Award for Service (2005).
-Artwork featured in Design For Obama Posters for Change: A Grassroots
Anthology (2009).
-One of the many recipients of Time Magazine's Person of the Year Award
(2006).
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