Customer Service Sales

DANIEL C. HURD

***** ****** *****.*******, ** ***47.703-***-****

objective

Seeking a senior management position as a valued member of your team that

utilizes my ten years of management, sales & marketing, strategic thinking,

recruiting, and leadership experience which will enable me to consistently

make positive contributions to your staffing organization and its clients.

To acquire a stable environment that will lead to a long lasting

relationship in the field of information management staffing.

Professional qualifications

Brand Development & Implementation - Directed the successful overall

strategy for the development and implementation of a start-up niche venture

in the information management staffing industry. This includes the vision,

concept, business development, marketing and recruitment strategy. Created

and promoted the records and library brand name, logo, and standards.

Implemented strategic business plans targeting staffing requirements

resulting in over $10 million in revenue.

Business Development, Marketing & Recruiting - Experienced at developing

new niche market, as well as taking mature operations to the next level

through market interpretation and business development plan creation and

execution. Ability to drive top and bottom-line results through targeted

sales plans, marketing strategies, innovative recruitment approaches, and

best operational practices. Sold and cultivated new business relationships

with several individual accounts each producing over 500k in temporary and

direct-hire annual revenue. Developed and initiated successful customized

approach to direct-hire recruiting in each office that focused on cold call

recruiting, pin point recruiting and passive candidate recruiting.

Operations, Finance & Administration Management - Award-winning staffing

industry leader; with ten years of proven success in developing and

managing operational policies and procedures and profit generation.

Created and initiated best business practices for local and national

temporary, temp-to-hire and direct-hire placement services. Prepared and

implemented budgets as part of strategic business plans with forecasts for

total temporary and direct-hire revenue, operating expenses and net profit.

Employee Training and Skills Development - Created and delivered unique

successful training programs with emphasis on cold call business

development and recruiting and relationship building in the staffing

industry. Proven experience in building a cohesive tenured team of staff

dedicated to the success of branch operations. Directed and motivated

sales and recruiting staff, during economic decline and growth, both with

our regional and national teams.

Education & Associations

Montgomery College, Rockville, MD

Major Concentration: Business Management September 1998 - December 1999

Frostburg State University, Frostburg, MD

Major Concentration: General Studies September 1997 - May 1998

Professional Associations:

> Suited For Change - TRAK Companies 2008-present

> Member of Special Libraries Association 2002-

present

> Member of American Association of Law Libraries 2002-

present

> Vice President, Northern Virginia Chapter of ARMA 2001

> Member of American Association of Records Managers 2000-

present

> Marketing Manager, Northern Virginia Chapter of ARMA 2000

Employment history

TRAK Records and Library

Managing Director September 2002 to present

> Direct and lead all areas of sales, marketing, and operations for our

Washington DC office and National Direct-Hire Recruitment office

> Supervise internal sales, operations and recruitment staff

> Manage the recruitment, training and professional development of

office staff including administering performance appraisals,

promotions, and salary recommendations

> Create employee programs and plans that boost individual, team, and

company morale

> Develop strategic business development plans and recruiting strategies

for increased profit for the division

> Provide sales staff with guidance in developing and executing targeted

business development plans and successful retention of existing

accounts

> Lead clients in meeting their specific business requirements in the

recruitment of records management and library staff

> Coordinate quality control processes to ensure division is meeting

established standard operating procedures which align with corporate

standards

> Review profit and loss statement, manage office expenses and oversee

internal pay and bill processes

> Negotiate contract terms, standard direct-hire fee structures and

teaming agreements for clients

> Spearhead RFI and RFP process for the information management division

InfoCurrent Records Management Staffing

Customer Service Manager February 2000 to August 2002

> Directed staffing team of 2 Staffing Specialists and 1 Personnel

Assistant

> Evaluated client-staffing needs with the placement of specialty

records management staff

> Responsible for providing quality customer service to over 150

nationwide clients

> Organized and implemented all recruiting programs for the branch

> Conducted interviews and offers of employment for internal branch

positions

> Coordinated new hire orientation and training for temporary associates

> Managed the health and dental benefit programs, 401k plans, and

payroll processes for temporary associates

> Led all workers compensation and unemployment claims for the branch

City of Gaithersburg, Department of Recreation

Recreation Program Coordinator May 1998 to January 2000

> Managed part-time Assistant Program Coordinator and Customer Service

team of 20

> Coordinated staffing schedule and reservation systems for three

outdoor recreation facilities

> Assembled staff training for Water Park, Golf Course and Picnic

Pavilions

> Organized Spring and Summer volunteer program for 40 high school

students

> Directed program for customer complaints and evaluation surveys

> Assisted Enterprise/Recreation Program Director with budget

preparation for three facilities

REFERENCES FURNISHED UPON REQUEST

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