Sql Server Developer

AMAR CHAVAN

***** ********** ****, **** #** Cincinnati, OH 45242 513-***-**** abm9nw@r.postjobfree.com

Chief Information Officer/Director of IT

Expert in the design and delivery of cost-effective, high-performance technology solutions in support of rapid

growth. Skilled in all phases of the project life cycle, from initial feasibility analysis and conceptual design through

implementation and enhancement. Effective at building culturally diverse, team-centered operating units, with

excellent business process and strategy development skills. Customer-centric with the ability to initiate profitable

alliances with vendors and suppliers. Proven ability to bring the benefits of IT to solve business issues while

managing costs and risks. Led deployment and development of custom applications.

Key core qualifications include:

• Strategic & Operational Technology Planning • IT Infrastructure Design & Implementation

• Sensitive Voice/Data Communications • Business & Technology Linkage Planning

• IT Delivery & Data Center Management • Startups / Turnaround Operations

• E-Commerce Strategy & Development • Application Development/Data Migration

PROFESSIONAL EXPERIENCE

Vianda LLC. Cincinnati, OH

Vianda is a privately held company marketing and distributing natural supplements.

Chief Information Officer June 2006 – Jan 2010

Member of the upper management team providing executive leadership as head of IT. Responsible for all aspects of

strategic IT planning, implementation and support as an integral part of business plan. Challenged to improve

productivity and reduce cost through improved use to technology. Transformed IT into a strategic business partner

working with outsource call centers. Work with cross-functional team to ensure that systems provide the most

effective and comprehensive services possible to the users.

• Successfully led a $1.8 million information system project to built 280 seat call center leveraging VoIP

capabilities integrating 3 separate call center systems into a unified solution.

• Integrated speech analytics software [CallMiner] in the call center reducing the payroll cost of compliance

department up to 50% and increasing compliance and productivity.

• Reduced legal exposure by implementing PCI DSS security standards for credit card processing.

• Manage relationships with key vendors, consultants and Vianda affiliates.

• Reduced customer care calls by 30% and maintained company legal requirements for call handling by

implementing automated response for generic customer queries.

• Increased revenue by 60% of the Outbound calling department by improving customer contact rate through

various campaigns with the use of new technologies of unified telecom system.

• Increased productivity, reduced maintenance and errors by integrating voice and data transfer with third party

vendors and outsourcers through a single web service.

• Partnered with business unit executives to identify, develop and implement IT opportunities to improve the

operating effectiveness and financial performance of the organization.

• Consolidated different websites under one e-commerce site offering the complete product range.

• Partnered with various affiliate programs to increase the online presence of the company thereby increasing

revenue from web sales to 40%.

AMAR CHAVAN

10555 Montgomery Road, Unit #72 Cincinnati, OH 45242 513-***-**** abm9nw@r.postjobfree.com

Fathead LLC. Cincinnati, OH

Fathead is a leading brand in sports and entertainment wall graphics with hundreds of officially licensed products.

Director of Technology May 2005 - June 2006

• Launched start-up of the IS organization and developed a comprehensive enterprise-wide technology

strategy to support the business plan. This included application development, network selection, telephony

systems, desktop platforms, online presence.

• Engineered seamless transition and data migration during the sale of the company without any adverse

impact to the business.

• Spearheaded the design and development of fathead.com website and intranet sites

• Implemented policies and procedures with the help of IT departments of major sports associations like NFL,

MLB, NCAA, NBA etc. and entertainment powerhouses such as Disney, Pixar and Marvel to follow their

stringent protocols about data security and data transfer.

Berkeley Premium Nutraceuticals, Cincinnati, OH

Berkeley was leader in marketing and distribution of natural health supplements.

Lead Developer/Director May 2002 - April 2005

• Designed and developed the complete architecture of high volume transaction processing custom CRM,

Order and Credit card processing and Fulfillment system using ASP.net and SQL Server 2000.

• Migrated data from 3 different companies and applications into a unified application reducing data

duplication and increasing productivity.

• Converted and maintained multiple static html websites to fully functional e-commerce websites using ASP

and SQL Server.

• Developed intranet sites incorporating dashboard using ASP and SQL server for the management team with

real time statistics from various revenue sources.

PREVIOUS EMPLOYMENT

Was part of multitude of projects at the following companies performing various tasks at positions ranging from a

software developer to a team leader using Microsoft technologies from 1998 to 2002.

• ResourceSoft Inc. [US (Boston)]

• Orient Information Technology Ltd. [India(Mumbai)/US(New York City)]

• Siemens Information Systems Limited. [India(Mumbai)]

TECHNICAL SKILLS

Programming – ASP.Net, VB.Net, SQL, HTML, XML, VXML, WebServices, JavaScript

Telecom - Aspect UIP 6.6, Aspect ACD, Shoretel, CallMiner, Definity, DigiVoice, IPTN, PBX

Databases – SQL Server 2000, 2005, MS Access, Sybase

Software – MS Office, MS Project, Visual Studio 2005, Visio, Crystal Reports, SolarWinds, Eureka, VMware

Networking – VoIP, Cisco switches and routers, WatchGuard, VPN

Hardware – Dell, HP, IBM, Aspect

OS and Servers – Windows XP, Vista, Windows NT,2000,2003 servers, MS Exchange, IIS

EDUCATION

Bachelor of Science in Physics & Instrumentation, Mumbai University, India [1997]

Microsoft Certified Solutions Developer [1998]

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