Customer Service Technician

Aleem Bachelani

**** ** *** ******, *** Moines, Iowa 50315

515-***-**** *****.*********@*****.***

Employee Objective:

To become in a position as an IT professional utilizing strong computer knowledge,

organizational abilities, impeccable people skills, and business experience.

Summary of Qualifications:

• Over four years of experience in Information Technology

• Demonstrated high quality, results-driven, prompt, and professional customer service and

support to instill confidence in technical advice and directions.

• Designed, maintained, and repaired computer systems to improve speed, reliability, and

efficiency of operation.

• Effective team player with strong organizational and interpersonal skills.

• Able to multi-task effectively and work independently with minimal supervision.

• Critical Problem-Solving skills with strong attention to detail.

Education:

Bachelors of Science from Iowa State University, Ames, Iowa

Undergraduate Degree: Management Information Systems

Degree Conferred: August 2003

Work Experience:

Mr. Eggroll – System Administrator, Des Moines, Iowa

October 2008 – Present

• Set up wireless LAN and implemented access for user to monitor site remotely

• Work with DNS configurations along with DHCP protocols including AD user access

• Installed router, cameras, and other hardware devices

ING – Print Technician, Urbandale, Iowa

October 2006 – June 2009

• I monitor high-production printing on Xerox Docuprint 155MX and IBM 4100 Infoprint

machines. By doing so, I am able to complete tasks before the due date.

• acquire PDF files from workstations such as department specific jobs

• amended printers to run with less downtime

HP - The Kemtah Group, Computer Technician, Des Moines, Iowa

August 2004 – December 2005

• led onsite technicians with protocol procedures on the XP migration project

• surveyed user machines and implemented upgrades to hardware resulting in an easier

transition for the user

• assigned IP instructions via the network

• configuring and troubleshooting network to adhere to strict security rules while achieving

optimal performance.

• data recovery, migration, and disk image backup

• upgrade, rebuild, design, and maintain networks and systems on a daily basis

• increased throughput for the contracted company that resulted in project scopes getting

completed on time

• performed software installation, configuration, and training to clients on a daily basis.

Iowa State University, Computer Lab Monitor, Ames, Iowa

Summer 2003

• provided end-user support and facilitate to business level equipment as needed

• set up routers and switches for the computer lab for safer access to the department’s network

• answered telephone calls regarding issues with the network maintaining a level of lab security

Iowa State University, Computer Student Teacher, Ames, Iowa

Summer 2002 / 2003

• taught 8th, 9th, and 10th grade students how to use Microsoft Frontpage for web design

• managed students through an interactive environment with hands on learning

• assisted instructors with orientation and beginning classes

Technical Knowledge:

• Programming Languages: C, C++, C#, HTML, Linux and Unix fundamentals

• Hardware: Dell PowerEdge 400SC/420SC series, Dell Dimension

2000/3000/4000/5000/8000/9000 series, Dell Inspiron 500/600/700/1400/1500/1700 series, Dell

Latitude 400/600 series, Linksys WRT54G series

• Software/Networking: MS Windows, MS Office, Linux, DOS, FTP, Telnet, DNS, DHCP,

TCP/IP, Symantec Backup Tools, Active Directory, router configurations, modem resets, server

HDD storage

• Proficient in 10-key and typing speed of 70 wpm.

Other Languages: French and Kutchi [Indian language] (both written and spoken)

Leadership Roles:

Indian/English Coordinator

2003 – Present

• Teach English to non-English speaking Indians

• Volunteer in ping pong tournaments

• Assume the role of helping disabled people

Science Bound

1997 - Present

• Help organize field trips for students in grades 8-12

• volunteer work such as blood drives and donations

APAAC (Asian Pacific American Awareness Coalition)

1997 – Present

• Attended weekly meetings and help with upcoming events

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