Customer Service Manager
Resume:
Norma Jean Hisae Mullennex
719-***-****, email: *******@*****.***
Colorado Springs, CO 80920
US Citizen
Education: Bachelor of Science, Black Hills State University, Spearfish,
SD
Major - Social Sciences, May 1982
Education Courses, Capital University, Columbus, OH
Completed 18 semester hours, September to December 1983
Pikes Peak Community College, Colorado Springs, CO
Completed 24 semester hours, September 2006 to August
2007
Updated skills
Experience:
August 2008 to September 2009, Customer Service Representative, Time Warner
Cable, 2221 E. Bijou St, Suite 101, Colorado Springs, CO 80909. Full-time
employment, 40 hours/week. Call center representative responsible for
troubleshooting, billing, and sales for internet, cable and digital phone.
Supervisor: Linda Evans, 719-***-****.
May 2008 to August 2008, Customer Care Specialist, Omni Financial, Omni
Military Loans Division, 2350 S. Academy Blvd., Colorado Springs, CO 80916.
Full-time employment, 40 hours/week. Duties include greeting customers,
answering phones, and assisting military personnel in completing and
submitting loan applications. Other duties include collection actions on
accounts past due. Supervisor: Clint Kramer, General Manager, (719) 393-
9000.
Sept 2005 to Aug 2007, E-Care Specialist, Pikes Peak Direct Marketing, 5070
Centennial Blvd., Colorado Springs, CO 80919. Full-time employment, 40
hours/week. Call center specialist responsible for processing credit card
holds and refunds, answering customer service emails and telephone calls,
filing UPS claims, and solving call center representative issues.
Supervisor/Lead: Debbie Stang, 719-***-****.
Oct 2005 to Feb 2006, Barista, Sodexho, Colorado College, 14 East Cache La
Poudre St. Colorado Springs, CO 80903. (Part-time, 2nd job) Cashier and
barista. Manager of Jazzman's Caf : Lowayne Montgomery, 719-***-****.
Mar 2002 to Feb 2004, Route Sales Representative, Frito Lay, 2265 Waynoka
Road, Colorado Springs, CO 80915. District Sales Leader: Tess Armstrong,
719-***-****. Responsible for sales and merchandising of Frito Lay
products to three grocery stores. Full-time.
May 1997 to July 1998, Hourly Cast Member, The Disney Store, 1710 Briargate
Blvd., Colorado Springs, CO 80920. (Chapel Hills Mall location, store now
closed) Store Manager: Bill Meister. 719-***-****. Sales and
merchandising of Disney products and cashier. Part-time.
1990 to 1997, Stay-at-home mother of two children
Oct 1989 to Jan 1990, Staff Officer, NATO Top Secret Control Office
DIA, Department of Defense, Washington, DC 20340. Supervisor: Charlotte
Thomas. 202-***-****. Monitor and control of NATO TS documents. GG-
0301/7-4, Staff Officer, full-time. Promotion: 10/ 1989. (Security
clearance: Top Secret/SCI)
May 1987 to Oct 1989, Secretary, DIA, Department of Defense, RTS-2F,
Washington, DC 20340-3352. Branch Manager: Willie Crawford, (202) 373-
2111. Performed secretarial duties such as files maintenance, monitoring
suspenses, preparing correspondence, typing reports, papers, training
forms, performance reports and awards. Maintained time cards for civilian
personnel. GG-0318/7-4, Secretary. Promotion: 06/05/1988, full-time.
(Security Clearance: Top Secret/SCI)
Mar 1987 to May 1987, Clerk-Typist, AF Office of Scientific Research,
AFOSR/NC, Bolling AFB, DC 20340. Supervisor: Dr. Donald Ball, (202) 767-
4960. Typing, filing, and processing requests for government contracts.
GS-322-3/9. March 1987, part-time.
Nov 1985 to Mar 1987, Editorial Assistant, AF Institute of Technology,
School of Systems and Logistics, Exportable Education, Wright-Patterson
AFB, OH 45433-6583.
Supervisor: Capt Ann Lisa Piercy-Pont, 513-***-****. Responsible for
editing textual material in support of AFIT nonresident and resident
courses. GS-1087/5-1, Editorial Assistant. Promotion: 11/17/1985, full-
time.
Feb 1985 to Nov 1985, Clerk-Typist, AF Institute of Technology, School of
Engineering, Dept of Engineering Physics, Wright-Patterson AFB, OH 45433-
6583. Supervisor:
Dr. Robert Hengehold, 513-***-****. Maintained departmental files,
prepared departmental correspondence, technical reports and papers, typed
training reports, OERs, and travel orders. GS-322/4-1. Promotion:
5/25/1985. Detailed to GS-318-5 from 07/21/1985 to 10/18/1985, full-time.
Oct 1984 to Feb. 1985, Clerk-Typist, Aeronautical Systems Training
Division, AFSC/AESO, Wright-Patterson AFB, OH 45433. Supervisor: Mr.
Kenneth Troup, 513-***-****. Typed narrative and tabular material,
maintained office files, received all incoming office mail, sorted, opened
and routed to appropriate individuals. GS-322/3/1. Promotion:
02/03/1985, full-time.
Aug 1984 to Oct 1984, Medical Clerk-Typist, USAF Medical Center, Internal
Medicine Clinic (SGHMI), Wright-Patterson AFB, OH 45433. Supervisor: Dr.
James Jacobson, 513-***-****. Received and logged phone calls from
patients. Scheduled appointments for Internal Medicine Clinic using a WANG
computer terminal. GS-679/3. Temporary appointment: 08/1984, full-time.
Jun 1984 to Aug 1984, Editorial Clerk, History Office, 2750 Air Base Wing,
Wright-Patterson AFB, OH 45433. Historian: Lois Walker, 513-***-****.
Read draft and
final copy of annual and pictorial history of Wright-Patterson AFB to
ensure sentences were grammatically correct. Verified factual information
and statistical data in manuscripts by checking text with supporting
documents and other sources. Performed
light typing, answered phones, and sorted and distributed office mail. GS-
1087/4. Temporary appointment: 06/06/1984. Summer job, full-time.
Military Service: Education Specialist/NCO, US Air Force, 09/17/1979 to
09/16/1983. Honorable discharge.
Skills:
Typing Speed currently 55wpm.
Computers: Familiar with Microsoft Word, Excel, PowerPoint, and basics on
Access.
Skill Update: Fall 2006 to Summer 2007, Pikes Peak Community College
courses
Sales, Negotiation, and Balancing Experience
References:
1. Robin Hall
Coordinator of Professional Development
Division of Extended Education
California State University, Los Angeles
Golden Eagle, West, Room 211
5151 State University Drive
Los Angeles, CA 90032
2. Pastor and Mrs. Peter and Barbara Ngai
Hand of Mercy Ministry
5520 West Megan Street
Chandler, AZ 85226
3. Debbie Stang
750 E. Kiowa
Colorado Springs, CO 80903
Team Lead Supervisor, Pikes Peak Direct Marketing
Contact this candidate