Project Manager Customer Service

Robert Lee

**** **** **** ( North Canton, OH ****0 330-***-**** (

**********@***.***

Value Offered

. Expertly plan and manage complex projects that increase

efficiency, productivity, and profitability.

. Consistent history of improving processes and procedures

and cutting costs throughout career.

. Execute solutions which produce a positive impact on a

company's bottom line.

. Recognized for commitment to continuous improvement

with an innate ability to assess situations and processes while

developing and utilizing strategies to combat inefficiencies.

. Successfully direct complex projects from concept to fully

operational status through to successful conclusion.

Professional Experience

E.B. DISPLAY COMPANY INC., Massillon, OH 01/07-10/09

Custom retail display manufacturing company serving national companies.

Vice President of Operations

Managed and supervised up to 80 employees including 25 administrative, 51

plant personnel and 4 supervisors in day to day operations for

manufacturing plant. Successfully oversaw engineering, project management,

estimating, purchasing, and inventory control.

. Selected to restructure the manufacturing facility because of previous,

successful like endeavors.

. Implemented lean manufacturing principles.

. Reduced overhead 25% while increasing capacity by realigning departments

and modifying procedures.

. Delivered an 80% reduction in inventory while trimming lead times from 8

weeks to 5 weeks by restructuring inventory systems and converting to a

JIT system.

. Revamped safety program which brought plant up to standard and provided a

safer working environment.

. Brought company into compliance with standards by developing and

implementing safety and EPA programs and procedures.

THE LEIDEN CABINET COMPANY, Twinsburg, OH 04/01-11/06

Custom cabinet and store fixture manufacturing facility.

Operations Manager

Hired in as project manager, assuming additional roles of purchasing,

product engineering, and finally, full management of operations within 2

years. Directly project managed 25% of customer base. Recruited, trained,

and managed personnel for 2 facilities including 65 manufacturing and 15

support personnel. Scheduled workload and raw materials between both

manufacturing facilities to meet customer demand while overseeing $2

million inventory.

. Directed entire set up of 100,000 square foot manufacturing facility

including initial site selection, layout, construction supervision, new

equipment purchases, relocation, and code compliance.

. Slashed manufacturing lead times 50% by restructuring processes and

retraining employees.

. Doubled profits and cut outsourced production from 85% to 3% through new

equipment purchase and retraining.

. Tripled customer base by increasing production capacity and reducing lead

time.

KCI DEVELOPMENT INC., Ventura, CA 06/99-03/01

General contractor of commercial development.

Construction Superintendent

Conducted bid solicitation, contract negotiations, scheduling, project

supervision of multiple subcontractors, customer coordination, project

completion, and finalization. Supervised and coordinated interior store

finish projects in various cities throughout multiple states.

. Managed coordination of subcontractors and store personnel for projects

ranging from $50,000 to $500,000 consisting of open remodel and new

construction projects.

. Reduced company outlined store construction schedule by 25 percent from

initiation to completion.

ACCEL GROUP, Wadsworth, OH 02/88-04/99

Manufacturing facility specializing in plastic laminate, wood, and metal

custom store fixtures and POP displays.

Performed as a versatile professional earnestly involved in multiple roles

simultaneously. Consistently applied expertise in product and process

improvement effectively producing a significant improvement to the

company's profitability.

Lead Project Manager (1994-1999)

Coordinate information and requirements between customers, outside

contractors, and various departments within the company. Supervised and

trained customer service co-workers.

Estimator (1989-1999)

Collaborated with sales department and customers to determine requirements

for custom store fixtures. Aligned projects with external raw material

vendors and subcontractors.

Purchasing Agent (1990-1996)

Managed all aspects and vendor negotiations of inventory requirements for

daily production.

Product Engineer (1989-1994)

Designed and engineered custom store fixtures and cabinets.

.

Cabinet Maker (1988-1989)

Manufactured custom cabinetry as a production line worker.

Education

THE UNIVERSITY OF AKRON, Akron, OH

Bachelor of Science, Industrial Management - Major, Production Operations

Military Experience

United States Army - Honorably discharged - 1990

Areas of Expertise

Business Development

Project Management

Budget and Expense Control

Regulations Compliance

Decision Making and Crisis Management

Analysis and Problem Resolution

Cost Reduction and Profit Growth

Productivity and Performance Improvement

Scheduling

JIT Inventory Management

Lean Manufacturing

Contact this candidate