Sales Customer Service
Resume:
JUAN BOSCIO
Augusta, GA *****
****.******@**********.***
SUMMARY
Management professional with ten years experience. Areas of expertise include strategic planning,
operations, staff development, cost control, direct marketing, and customer service. Responsible, detail-
oriented individual with strong organizational, analytical, problem solving, and relationship management
skills.
PROFESSIONAL EXPERIENCE
ELECTROLUX MAJOR APPLIANCES NORTH AMERICA – Augusta, GA 2006 - Present
Marketing Operations manager Direct To Consumer Channel
• Drive sales and develop new business opportunities utilizing consumer insight.
• Implement and manage 22 direct marketing campaigns.
• Revamp Water Filter campaign creative to maximize profitability.
• Implement cross selling opportunities within the direct marketing sales efforts.
• Forecast and manage a $26 million sales $17 million margin.
• Implemented new business model delivering a 35% cost out.
• Consolidated marketing materials reducing costs 40%.
• Responsible for Registration card production, shipping, warehousing.
• Manage Inner-pack program. Forecasting,inventory, warehouse operations, print, and pricing.
• Verify all orders with factory planner and pay all final invoices.
• Manage daily activity of all vendors and maintain accurate inventory levels.
• Leader in the testing and training for ESAMS, a customer relationship management tool.
CALIFORNIA DREAMING - CentraArchy Inc - Myrtle Beach, SC 2002 - 2006
Senior Operations Manager
• Led start-up and management of newest operation achieving profit within three months.
• Supervised, trained and mentored up to 150 employees and 8 managers.
• Exceeded projected annual sales of $5 million.
• Developed and preserved 25 vendor accounts. Achieved substantial savings along with improved
service through supplier evaluation, selection, and negotiations.
• Reconciled receipts for accurate account of daily, monthly, and yearly sales.
• Managed production levels, labor cost, purchasing, and inventory controls.
MARKETING ENDEAVORS - Atlanta, GA 2000 - 2002
Assistant Manager
• Developed new sales teams for direct marketing campaigns.
• Applied targeted marketing techniques, demographic research and promotional sales campaigns
to meet clients needs.
• Supervised and guided traveling team of 10-15 representatives, providing new branches with
training for specific product launches.
EDUCATION
Bachelor Business Administration, Marketing/Spanish Concentrations, Francis Marion University
SKILLS
Bilingual (English/Spanish), Microsoft Excel, PowerPoint, Word, Outlook, CRM, Sales Force,
JDEdwards, Cognos Query Studio, Focus
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