Project Manager Customer Service

Joe Oquist 954-***-**** .

abm9ec@r.postjobfree.com

Program and Project Management

Expert program/project manager who combines a strong technical background

with a proven ability to lead collaborative internal and external teams in

multi-industry information technology environments. Ability to quickly

indentify and mitigate obstacles, and accomplish objectives that have

consistently realized revenue realization with global enterprise Fortune

1000 clientele. Extensive experience working with offshore teams, system

integrators, and resellers. Ability to manage multiple projects of varying

sizes simultaneously. Adaptable, self-motivated and driven, with impeccable

ethics and integrity. Detail oriented yet efficient, with creative problem

solving and decision making skill sets. Excellent oral and written

interpersonal communication skills.

Professional Experience[pic]

MotionPoint Corporation, Plantation, FL Jan. 2008 - Dec. 2009

Sr. Project Manager, Web

. Executing the full lifecycle for projects that involved a complex and

integrated vertical and managing multiple client projects simultaneously.

. Communicating with Fortune 1000 clients, actively listening to their

needs, analyzing root cause and then applying the appropriate solutions

in a timely manner.

. Proactively identifying risks and identifying the appropriate mitigation

strategies, and subsequently applying the suitable solution paths.

. Managing and motivating the MotionPoint teams to not only achieve but

exceed project objectives and timelines. All projects were either

delivered on-time or early.

. Organizing and facilitating internal project meetings as well as Web-

meetings and conference calls with the clients.

. Establishing delivery due dates with clients and internal teams and

managing expectations throughout the project lifecycle.

. Managing and nurturing client relationships. Documenting every call and

meeting in CRM tool.

. Performing Lessons Learned at the close project stage.

Kerzner International, Plantation, FL Nov. 2006 - Jan. 2008

Senior Technical Writer and IT Analyst

. Developed and oversaw Change Management process.

. Developed and implemented IT methodologies and standards, including

System Development Lifecycle (SDLC) methodology.

. Created Executive Dashboards to monitor and report progress on all IT

projects.

. Worked with IT line management to ensure that cost/benefits were clearly

understood and attained through adequate project planning and effective

education and training.

. Assisted the director of Systems Assurance in developing the operating

and capital budgets for the information technology departments.

. Established a strong working relationship with key business owners and

information technology management to ensure IT projects were kept on

track.

. Provided consultative services to IT management in the selection and

implementation of enterprise-wide project management toolsets.

. Patched Kerzner servers with the latest Critical and Security OS

Microsoft updates utilizing WSUS (Windows Server Update Services).

Additionally, ran pre and post server "health check" reports using

Microsoft Baseline Security Analyzer.

. Automated the IT Security functions utilizing SharePoint Portal Services.

Motorola (Consultant - Tek Systems), Plantation, FL May 2005 - Oct.

2006

iDEN Developer Program Manager

. Software Development Kit (SDK) Management: Managed 12 engineers based out

of Nanjing, China. Coordinated this team's work (creation of handset

emulators for Java application development), with the local Java teams.

Communicated to top tier Wireless carriers and other mobile application

developers of release of Alpha, Beta, and final SDKs. Posted SDKs and

supporting documentation on the developer portal.

. Carrier Projects: Worked with Sprint-Nextel, BoostMobile, SouthernLINC,

as well as other carriers in gathering and analyzing Project

requirements. These business requirements would be "translated" into

technical specifications. Managed multiple projects simultaneously, with

several internal and offshore cross-functional teams.

. Developer Program Liaison: Worked with Third-Party Developers, iDEN

carriers and internal Motorola sources to troubleshoot and resolve any

issues concerning the Motorola Developer Program, facilitated and hosted

conference calls, and provided via documentation and newsletters.

Citibank (Consultant - Manpower Technical), Fort Lauderdale, FL March

2000 - April 2005

Business Analyst

Process system access requests from 22 countries in Latin America for

multiple Electronic Banking Systems available throughout the corporation.

Ensure full confidentiality and accuracy of private banking information

while providing impeccable customer service. Coordinate with ASP and Oracle

database programmers to fulfill client requests. Create, review, and

present security violation reports to upper management. Administer and

review authenticity of Security Coordinators for each branch within vast

Latin America region, maintaining up-to-date access lists. Track metrics

for IS Administration to monitor and measure deviations from Service Level

Agreements (SLAs). Created and updated both database diagrams and

flowcharts using Visio software.

Key Achievements:

. Outperformed peers by as much as 300%, revealed by exceptional

productivity reports.

. Spearheaded system rollout, coordinating with developers, engineers,

programmers, and management to achieve project completion on time and

within budget.

. Supervised IT staff with four direct reports in development and

subsequent launch of new website.

. Championed changeover of IS verification process from manual to an SSL-

based automated website.

. Successfully trained several Information Security Officers utilizing

conference call to reach senior staff located in 22 countries.

. Received employee award in recognition of outstanding customer service

and support.

Citibank (Consultant), Fort Lauderdale, FL Feb. 1999 - Feb. 2000

IT Analyst

PPR Corporation, Miami, FL Jan. 1996 - Nov. 1998

eCommerce Software Consultant

Education / Training / Professional Development[pic]

Dual Master of Science in Business and Communications (1999)

Barry University, Miami Shores, Florida

Bachelor of Science ( Major in Political Science, Minor in Sociology

(1997)

Barry University, Miami Shores, Florida

University of Miami Professional Certifications:

Relational Database Design (2000) ( Visual Basic (1999) ( Advanced

FrontPage 2000 (1999) ( Advanced HTML and Web Page Design (1999) (

Advanced Web Design (1999)

Villanova University

Masters Certificate in Project Management (2007)

New Horizons

Project Management Professional (PMP) Certification Preparation (2008)

Technical Skills: Working knowledge of MS Office, MS Project, MS Visio,

Adobe Captivate, SEO, PHP JavaScript, AJAX, Flash, SQL, WSUS, MS Baseline

Security Analyzer, Web Services (API, XML, SOAP), networking protocols and

standards (TCP/IP, VPN, UNIX, FTP, SMS, VOIP), CCNA Boot Camp.

Contact this candidate