Customer Service Manager

Jill V. FRAZIER

objective

To obtain a position in a professional environment

utilizing my experience in management &

administration

Skills

Microsoft Word, Excel, Quickbooks, Builder 1440,

Timberline & Workflow Management Suite Builder

Software, Datatrac Mortgage Software, Research

Skills, Attention to Detail, Deadline Oriented,

Confidentiality and Thoroughness.

Experience

2005-2008 McCar Homes Corporation

Alpharetta, GA

Corporate Systems Cost Analyst

Maintained all base house and option pricing, lot

premiums, construction stages, lot fits and

subdivision information within the sales center

databases.

Reviewed profit margin reports and made changes

within the appropriate departments.

Dissected builder plans and determined cost and

profit margins.

2003-2005 Federated Home Mortgage, Inc. Alpharetta,

GA

Full Charge Bookkeeper

Kept financial records of Company's expenditures,

profit, loss and cash flow.

Posted details of business transactions in computer

file from sales slips, invoices, receipts and check

stubs.

Reconciled and balanced 3 bank Accounts.

Handled all accounts payable and receivable.

Balanced and reconciled bank report daily for $12

million credit line.

Head of Human Resources and payroll.

Managed calendars, scheduled appointments &

meetings.

Drafted, typed, proofed & distributed memos, forms,

policies & procedures.

Provided administrative support including phone

coverage, filing, mail handling, supply control &

necessary communication internally & externally.

Arranged travel plans.

Created & maintained database & spreadsheet files.

Prepared monthly financial and payroll reports.

Post Closing & Funding Manager

REVIEWED FINAL DOCUMENTS TO SELL LOANS.

Identified underwriting & closing errors & made

corrections.

Maintained general ledger by reconciling entries

for credit line of 12 million dollars.

Prepared & delivered collateral packages, printed

funding checks & requested funding.

Followed up on post closing conditions.

Corresponded with title companies, internal

customers & brokers in obtaining additional and/or

corrected information.

1998-2003 Terrace Mortgage Company Atlanta, GA

Accounting Manager

Managed and reconciled several bank accounts.

Head of Human Resources & payroll.

Balanced and reconciled bank report daily for $35

million credit line.

Screened incoming calls & correspondence and

responded independently.

Handled all accounts payable and receivable.

Post Closing Manager

Supervision of four employees.

Responsible for all post closing deficiencies and

clearing conditions in a timely manner.

Shipped up to 25 files per day to major lenders /

investors.

Quality Control Supervisor

Determined legitimacy of broker applicants.

Checked loans for fraudulent information including

verification of employment, reviewing tax returns,

and verification of deposits.

Reviewed appraisals.

1989-1998 J.C.Penney Company Atlanta, GA

Customer Service Representative

Responsible for account collections.

General customer account servicing.

Services

Notary Public Forsyth County, GA

Education 1984-1989 Illinois State University Normal, IL

Bachelor of Science, Sociology

Volunteer Work

Humane Society of Forsyth County

Phone 404-***-**** . e-mail: ************@**********.***

52 BRICKTON WAY . DAWSONVILLE, GA 30534

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