Manager Sales
Resume:
Edward J. Salter
Phone: 843-***-****
Unit 201 Home Phone:
Murrells Inlet, SC 29576
email: ******@*****.***
Professional Experience:
Freestyle Music Park: February 2009 - Present
IT Manager
Responsible for supervising and providing technical guidance to a group of
IT professionals engaged in planning, implementing, and executing business-
specific technology plans and projects. Ensures support, monitoring, and
maintenance is conducted on the company's NOC (Network Operations Center),
Cisco PBX VoIP system, Point of Sales systems and workstations (300+ node
campus).
. Ensure that projects are managed according to planned estimates and
objectives.
. Manage a variety of project management information including: work
breakdown structures; project schedule; IT resources; dependencies;
milestones; risks; requirements; and configuration managements.
. Develop budgets and capital planning of projects.
. Design, optimize, and maintain all servers on campus to ensure that
operational uptimes are met or exceeded.
. Maintain, support and monitor the Cisco Call Manager and Unity phone
system.
. Assist with planning and implementing VMware ESX servers and clients
for the operation of the park using HP Class Blades and Xiotech SAN
Technology.
. Work with multiple vendors to deploy the ticketing systems,
turnstiles, POS cash registers, and credit card systems on both the
server and end user sides.
. Manage and communicate planning of assigned projects.
. Provide technical and administrative guidance to end users.
. Recommend/conduct user training of new technologies (ex: POS systems,
IP Phone use, IP Copier devices, Computer use, VPN access, Mobile
Phone setup and use (iPhone, Windows Mobile and Black Berry) Office
2003/2007).
. Maintain positive relations with all employees encouraging them to
suggest ways of improving IT systems.
Familiar with the following systems and software applications: Cisco Call
Manager, Cisco Unity, Cisco IP Phones, Microsoft server 2003, 2000, NT 4.0,
Exchange 5.5 & 2003, Microsoft SQL 2000 and 2005, Windows 98 thru Vista OS,
Trend Micro Server Protect, Trend Micro Office Scan Enterprise, McAfee
Virus Enterprise, VMware ESX, BrightStor ArcServe, and HP Insight.
Hard Rock Park: May 2007 - February 2009
IT Director
Responsible for supervising and providing technical guidance to a group of
IT professionals engaged in planning, implementing, and executing business-
specific technology plans and projects. Ensures support, monitoring and
maintenance is conducted on the company's NOC (Network Operations Center),
Cisco PBX VoIP system, Point of Sales systems and workstations (300+ node
campus).
. Ensured that projects were managed according to planned estimates and
objectives.
. Managed a variety of project management information including: work
breakdown structures; project schedule; IT resources; dependencies;
milestones; risks; requirements; and configuration managements.
. Developed budgets and capital planning of projects.
. Designed, optimized, and maintained all servers on campus to ensure
that operational uptimes were met or exceeded.
. Maintained, supported and monitored the Cisco Call Manager and Unity
phone system.
. Assisted with planning and implementing VMware ESX servers and clients
for the operation of the park using HP Class Blades and Xiotech SAN
Technology.
. Maintained and supported a Black Berry Enterprise server.
. Worked with multiple vendors to deploy the ticketing systems,
turnstiles, POS cash registers, and credit card systems on both the
server and end user sides.
. Managed and communicated planning of assigned projects.
. Provided technical and administrative guidance to end users.
. Supported customer focus and priorities through effective project
management.
. Recommended/conducted user training of new technologies (ex: POS
systems, IP Phone use, IP Copier devices, Computer use, VPN access,
Mobile Phone setup and use (iPhone, Windows Mobile and Black Berry)
Office 2003/2007).
. Ensured 100% adherence to all IT and department policy, processes and
procedures.
. Encouraged all employees to suggest ways of improving IT systems.
Familiar with the following systems and software applications: Cisco Call
Manager, Cisco Unity, Cisco IP Phones, Microsoft server 2003, 2000, NT 4.0,
Exchange 5.5 & 2003, Microsoft SQL 2000 and 2005, Windows 98 thru Vista OS,
Trend Micro Server Protect, Trend Micro Office Scan Enterprise, McAfee
Virus Enterprise, VMware ESX, BrightStor ArcServe, and HP Insight.
Kings Island: February 1997 - May 2007
Sr. Systems Engineer
Responsible for the design, installation, implementation, upgrades and
support of the company's Local Area Network and computers which including:
Windows 2003 and 2000 Servers; Windows XP and 2000 workstations (300
nodes); and Micros Point of Sales workstations.
. Assisted the Information Systems Manager with maintenance contracts,
identifying and purchasing equipment, and meeting with vendors.
. Assisted with the WAN setup, installation, and support.
. Responsible for the monitoring of all network equipment and
performance issues.
. Responsible for the security of all servers, workstations, and company
data stored on the Local Area Network.
. Supervised and maintained the activities of the Information Systems
Help Desk.
. Setup and configured nightly backups.
. Built network servers using Windows 2003, 2000, and NT 4.0 OS's. This
included designing the network structure and configuring the network
protocols (TCP/IP, IPX/SPX, and NETBEUI) and services (DHCP, DNS, and
WINS setup).
. Managed WSUS, Group Policies, and McAfee Enterprise Anti-Virus
protection.
. Implemented and supported the Electronic Mail System using Microsoft
Exchange 2003 and Exchange 5.5.
. Created and documented all administrative functions including
security, backup, server setup, workstation setup, disaster recovery,
help desk, and escalation procedures.
. Implemented the Point of Sales systems using Windows 2003 and 2000
Server OS along with Windows SQL2000 and SQL7.0.
. Installed, configured, and maintained network switches and hubs using
a Fiber Optic interface connection.
. Setup a help desk for better user support and problem tracking.
. Trained and managed the activities of three seasonal PC/Network
support Technicians by establishing work schedules and issuing
performance appraisals.
WorldNet, Inc.: July 1996 - February 1997
Network Administrator/Manager
Responsible for the installation, upgrades, and support of the Windows
NT/Ethernet networks in Ohio and Pennsylvania with 11 NT Servers and 200
Win 95 workstations.
. Built Windows NT Servers which included designing the network
structure and configuring the network protocols (TCP/IP, IPX/SPX, and
NETBEUI) and services (DHCP, DNS, and WINS setup).
. Implemented and supported MS-Exchange 4.0.
. Created and documented all administrative functions including
security, backup, server setup, workstation setup, disaster recovery,
helpdesk, and escalation procedures.
. Implemented Remedy Help Desk software.
. Installed, configured, and maintained network hubs and switches.
. Installed and configured RAS for remote dial-in/dial-out access.
. Assisted corporate IT with WAN support.
. Used Synoptic Ether switch technology for network management.
First of Michigan, Inc.: August 1995 - July 1996
Network Administrator/Manager
Responsible for design, installation, implementation, upgrades, and support
of a Windows NT/Ethernet network with 40 NT servers and 1000 WFW stations.
. Built over 40 Windows 3.51 NT Servers which included designing the
network structure and configuring the network protocols (TCP/IP,
IPX/SPX, and NETBEUI) and services (DHCP, DNS, and WINS setup).
. Installed, configured and tested MS-SQL Server.
. Installed, configured, and tested SMS (System Management Server) and
client workstations.
. Installed, configured, and tested all Branch servers with MS-Mail 3.5
as Post Office and provided administrative functions.
. Configured RAS for remote dial-in/dial-out access.
. Installed network rack to house all hubs, routers, patch panels, etc.
. Created and documented all administrative functions including
security, backup, server setup, workstation setup, disaster recovery,
help desk, and escalation procedures.
. Trained and managed the activities of 3 hardware/software technicians.
. Coordinated all network-wiring installations.
Computools: August 1994 - August 1995
Systems Group Leader
Responsible for the design, installation, implementation, upgrade, and
support of several 10-50 node Novell 3.12 networks with Ethernet topology.
. Evaluated and tested various hardware and software for in-house and
customer use.
. Built Novell 3.12 servers, configured Windows for NetWare and Windows
for Workgroups, and loaded and tested applications.
. Provided administration for several client systems, added and deleted
users, created logons, set passwords, issued rights for various access
levels, and managed user accounts and group definitions.
. Created backup and recovery procedures using ArcServe and ArcSolo
backup software. Trained clients in the proper use of network
hardware and software (primarily MS-Office Pro 4.3) and provided
documentation upon customer request.
. Installed and configured workstations.
. Installed client application software and tested equipment.
. Provided board level repair, memory expansion, SCSI, video cards, hard
drives, etc.
. Used IPX /SPX as the primary protocol.
. Wrote batch files to automate server utilities.
Standard Federal Bank: May 1990 - August 1994
Sr. PC/Network Support Analyst
Responsible for installation, upgrades, and support of Network hardware and
software for over 750 PC workstations in IBM/Compaq, Land Manager network
with Ethernet topology running under OS/2, Windows NT 3.1 Advance Server
and Windows for Workgroups.
. Functioned as Project Leader to install, configure, and implement
Windows NT 3.1 Advance Server.
. Built NT/NTAS servers including setup of TCP/IP routing.
. Loaded modules on servers and setup TCP/IP subnets in a DOS
environment.
. Setup, configured, installed, and tested MS-Mail 3.5 as Post Office
and provided administrative functions.
. Maintained help desk.
. Assisted users with logging on to the network.
. Setup user accounts in a Windows NT, LAN Manager, Novell 3.12, and 3+
Open Network environment.
. Setup, configured, and installed Compaq desktop workstations in a
networking environment.
. Setup, configured, and installed HP LaserJet printers in a networking
environment using Jet Direct cards.
. Setup, configured, and installed 3Com diskless workstations in a
networking environment.
Education:
A.S. Business Administration: Troy State University 1989
Primary Leadership Development Course (United States Army 1986)
Technical Certification: (MCSE)
Microsoft Certified Systems Engineer
Microsoft Certified Professional + Internet
Microsoft Certified Professional
Military Experience:
United States Army February 1978 - December 1989
Highest Rank: Sergeant (E-5p)
Responsible for the training, welfare, and operational readiness of a squad
(5 soldiers) in an 11C 4.2mm and 81mm mortar platoon.
October 1987 - December 1989: Analysis NCO at the United States Army
Infantry Board in Ft. Benning, GA in the Test and
Design division.
October 1984 - August 1987: Squad Leader in a 4.2mm Mortar Platoon in
Schweinfurt Germany.
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