Sales Customer Service

JOB TARGET

SALES AND SERVICE CAREER

OVERVIEW Marketing major with a strong experience on Sales, Marketing,

and Customer Service. Ability to prepare and execute

marketing strategies designed for establishing and developing

growth driven channels of distribution. Work to achieve

assigned goals and managing customers. Dynamic, creative and

charismatic "people-person". Acting as a liaison between

company and customers. Effective developing rapport and

ensuring that client expectations are fully met. Bilingual,

Spanish and English.

Education TURABO UNIVERSITY, Gurabo, PR 1999

BBA Marketing (Cum Laude)

QUALITY MEDICAL REPS OF PUERTO RICO, San Juan, PR 1999

Medical Sales Representative Diploma

practice SEARLE CARIBBEAN, a Division of Searle and Company, Caguas, PR

1999

Pharmaceutical Sales and Marketing Department

Participated in a marketing study identifying strategic lines to

improve on promoting the usage of prescriptive drugs. Field

Training.

Experience aMERICAN hEALTH mEDICARE

san Juan, P.R.

Provider Network Representative

2005

to Dic 2009

Responsible to negotiate contract terms, and fees with healthcare

providers. Identify, recruit and retention of qualified

healthcare services providers (Primary Physicians,

Specialist, DME, Ambulance, Home Care, IPAs). Strategically

approach the provider community, and negotiate contracts that

are favorable to the business, also ensure a competitive

network, helping to facilitate the sales forces ability to

penetrate new business opportunities. Negotiate and re-

negotiate high-volume, transactional-style physician

contracts.

Coordinate the collection of credentials for each

provider to verify they qualify to be part of the network.

Provide ongoing education to providers to assist on pre-

qualifying patients, claims procedures, etc. Presentations

for Doctors or other groups (IPA's) to have the opportunity

of sales. Negotiation, Planning and execution of different

activities with the health community. Assure the proper

execution of CMS standards. Caguas, Humacao, Fajardo,

Bayamon, Metro Territory. Health Insurance License.

SALUD DORADA CON MEDICARE (NEW DIVISION OF MEDI-RENTAL)

Bayamon, PR

Providers Relations Representative

2004 to 2005

Responsible for the identification, recruitment, and retention

of qualified health service suppliers (Physicians,

Specialist, Labs, and DME). Function as the

single point-of-contact for all on-going contractual and

service issues as needed by providers. Create trend analyses

and summaries for decision-making purposes. Set targets and

priorities in order to meet national and market-specific

network needs. Negotiation of supplier contracts, to submit

projects of reconciliation of claims and to manage the

education process to the supplier. Coordinate the initial

process for the presentation of credentials for suppliers.

Offer continuous education for the application of claims for

suppliers. Assure the proper execution of the standards of

the company.

MEDI-RENTAL & HOME PHARMACY CENTER

Bayamon, PR.

.

Medical Sales & Professional Services

Representative

2002 to 2004

Call on Physicians, Hospitals, hospice, alternate care

facilities providing current information on medical equipment

and Services. Responsibilities included the marketing and

demonstration of services (Respiratory System, Diabetes

Program, Wound Care, antibiotics, Nutrition, Infusion) and

Medical Supplies (Medical Equipment, Orthopedics). Special

emphasis on placing long term purchasing agreements and

solving customer business challenges through appropriate use

of medical equipment. Broad range of products and services.

Medicare specialist.

Experience 3M PHARMACEUTICALS San Juan, PR

Marketing Coordinator 2000 to 2001

Responsible for IMSHealth data processing and analysis to aid

in the preparation of marketing strategies. Provide support

to medical sales representatives coordinating round tables,

meetings, continuing education seminars and conventions.

Schedule speaker participation and administer activity

budgets. Prepare special offers for drug stores and

currently participating in the Qvar product market launch.

SEARLE & COMPANY (Pfizer) Caguas, PR

Manufacturing Department 1991 to 2000

Manufacturing Operator, 1995-2000

Responsible for the weighing, granulation and compression

manufacturing process for ethical products to include:

Celebrex, Daypro, Calan, Flagyl and Norpace, among others.

Utilize state-of-the-art computerized equipment for the

filing process in compliance with corporate SOP's, local and

federal regulations.

QC Department

Inspector 1994-1995

Responsible for the evaluation, analysis and verification of

selected samples from the production line as part of quality

control process. Verified delivery of raw materials for

manufacturing.

Pharmaceutical Production Department

Production Line Operator, 1991-94

Monitored production at different points from raw material to

finished product.

COLDWELL BANKERS / ISLA DEL COQUI, Guaynabo, PR

Marketing Assistant, 1997 to 1998

Assisted in the marketing, negotiation and sale of

residential and commercial real estate property. Showed

properties to prospective clients and followed-up on

procedures to facilitate mortgage loan closing.

COMPUTER AS/400 and PC systems operating Windows applications (Word,

Excell, Power Point.

Contact this candidate