Customer Service Engineer
Resume:
Karen Myrick
* ****** ********, ***.*, Hampton, VA 23666 * Email: ***********@*****.***
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MISSION
To obtain a position as a Computer Operator 3 and become an essential team
member of a growing company where my acquired skills, education, and
experience can be utilized. Always seeking to further grow the company, my
professional growth and total team success.
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PROFESSIONAL EXPERIENCE
Concentrix Greenville, SC
Account Executive 05/08 to
Present
Duties include business development and excellent customer service,
marketing liaison between clients, contract management, B2B technology
sales (hardware, software) and development of innovative ideas to
improve business growth and profitability.
Combined Greenville, SC
Customer Specialist II 08/07 to
05/08
Duties included high volume portfolio sales of insurance policies
through the up sale of existing customers and the recruitment of new
customers. Insurance Policy reviews and evaluations to ensure clients
received insurance policies designed for their families and life
expectancies. The position involved commissioned independent sales,
experienced and excellent customer service, scheduling, and 100%
travel.
Emerald Valley Financial Service Ellicott
City, MD
Senior Loan Specialist 05/03 to 07/07
Duties included excellent customer service skills while processing
loans for residential mortgages which included working with top tier
financial institutions. Other duties included training of new hires,
monitoring incoming calls and confidential paperwork, reviewing
contracts prior to settlement, and cross-training and developing new
hires.
KCM & Associates Columbia, MD
Owner/ Operator 01/95 to 05/03
Duties included but are not limited to, management of entire company
operations and a small staff including, accounting, business
development and contract management. Provided courier services to
several commercial airlines (Southwest, Northwest, Delta, American
Airlines, Air South, etc and outsourced 30% of the courier service
to a host of different delivery agencies.
Allied-Signal Technical Service Columbia, MD
Goddard Space Flight Center NASA (Contract) 10/82 to
11/94
Operations Engineer/Technician
Duties included mainframes, telemetry data lines, and voice lines.
Developed and executed test plans, scripts and final reports (all
documentation) for satellite missions for NASA. Tested new
applications in client server environment-UNIX, NT and SQL with LANS
and WANS. Also responsible for technical repairs that would arise on
any shift for which I was scheduled to work.
MANAGERIAL POSITIONS HELD
May 2003 - Jul. 2007 Senior Loan Specialist
(Ellicott City, MD)
Jan. 1995 - May 2003 Owner/ Operator (Columbia, MD)
Oct. 1982 - Nov. 1994 Operations Engineer (Columbia, MD)
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OTHER EMPLOYMENT EXPERIENCES
Mortgage/Land Title Researcher - Columbia, MD (6 years)
Deer Park Specialist, Columbia MD (1 year)
Volunteer Tax Preparer, Columbia, MD & Greenville, SC (7 years)
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EDUCATIONAL EXPERIENCES
Strayer University, Greenville, SC, Bachelor of Science IT (Sophmore)
Graduation 2011
South Carolina Insurance License August 2007
Computer Operations and Programming Certification June 1998
Governmental Security Clearance with NASA through 1994
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CORE COMPUTER SKILLS
Microsoft Office Suite, UNIX, NT, SQL, Fortran, WORKFLOW, RPG II, BASIC,
Assembly, MAPS I & II, People Soft, Data Base Systems, Office Visions, Fast
Data, Choice Point, IM Connect, Outlook, NICE
REFERENCES
References and work sample will be available upon request.
Contact this candidate