Manager Customer Service
Resume:
James Michael Baker
Litchfield MN 55355
abm9a6@r.postjobfree.com
Qualifications
Manager with 15 years of demonstrated success in the printing industry.
Specific expertise in analyzing current processes and company goals then
developing effective teams and processes that reduce costs while improving
operating efficiencies. Knowledgeable in all aspects of pre-press and
press production. Exceptional record of restructuring departments assuring
survival and growth. Proven outstanding background of leadership.
Demonstrated ability to create, manage, and strengthen team environments.
Excels in supervising large staff. Has an exceptional record of positive
communication with employees and customer service.
Highlighted Achievements:
[pic] Reduced waste by $1.2 million annually [pic] Lowered rework and
customer credits from 2% to .25%
[pic] Increased annual revenues by $576,000 [pic] Improve
productivity by 9% (360 hours annual prepress line)
[pic] Reduced press make-ready time by 8% [pic] Launch new
technology, 18 month goal completed in 10 months
[pic] 15 years demonstrated success and leadership
[pic] Innovative response to vacation policies reducing overtime by
$22,000 create team environment
[pic] Proven leader with demonstrated ability to construct a strong
dynamic, productive, and marketable company
Professional Experience
GANNETT OFFSET MINNEAPOLIS, Maple Grove, MN
1999- 2008
A producer of the USA Today newspaper and newspaper inserts with annual
sales of $70 million and a work force of 235 employees.
Heat-set/Cold-set Pressroom Manager (2002-2008)
Oversaw daily production of Heat and Cold-set pressroom with an annual
budget of $3.5 million. Managed a staff 120 employees including
interviewing and hiring. Developed and administered budgets for monthly
purchases and capital expenditures.
. Reduced costs by $1.2 million annually by developing and implementing
a double check system that improved quality, lowered rework, waste,
and customer credits from 2% of annual sales to .25%.
. Devised a method to reuse oil in multiple press lines thereby reducing
lubricant costs by 14% annually.
. Increased annual revenues by $576,000 by improving productivity by 9%
or up to 360 hours annually per press line.
. Reduced press make-ready time by 8% resulting in a savings of $22,680
annually.
Pre media Manager/Night Operations Manager (2000-2002)
Oversaw Pre-Media, Press Room, Bindery, and Finishing departments for
quality production, on-time completion of products, and employee relations.
Created and maintained a $300,000 annual budget. Researched and negotiated
capital purchase for Purup Direct-to-Plate system incorporating the Purup
Page Pair workflow system. Maintained inventory of departmental supplies
and negotiated with vendors to ensure optimal inventory pricing. Managed
and administered cross-functional teams including interviewing potential
employees and maintaining staffing schedules of eighteen employees.
. Researched, wrote, and implemented digital workflow system and
converted 80% of conventional film based clients to digital in 10
months time, far surpassing the 18 month established objective.
. Established and facilitated a team that revamped vacation policy
resulting in fourth quarter overtime savings of $22,000.
. Launched a process to encourage problem solving, improvements, and
recognition for accomplishments by team members.
. Created PDF workflow to minimize turn time from customer creation to
press.
James Michael Baker? Page 2
USA Today Print Coordinator (1999-2000)
Recruited by CEO to launch and lead Barco system for USA Today. Implemented
Minneapolis Offset's USA Today Direct-to-Plate technology from film output.
Managed daily production and on-time delivery of USA Today newspaper and
scheduling of employees. Collaborated in research and writing of proposals.
. Launched digital workflow in four months time, far exceeding the nine
month established objective.
. Developed, wrote, and launched nationwide implementation of Direct-to-
Plate System's Standard Operating Procedures for 34 USA Today
production sites.
. Developed comprehensive training of Barco equipment developing
extremely proficient operators.
BANTA CATALOG GROUP, Maple Grove, MN
1993-1999
Prepress Manager / Supervisor, Chanhassen, MN
Developed and facilitated training of prepress department using Creo VLF
Trendsetter software and incorporating customer file back up using Creo
"Juke Box" tape back up system.
. Designed, and facilitated on-site training for customers thus creating
an efficient system for creating PDF's for a full digital workflow.
. Reorganized departmental responsibilities providing clarification of
individual and team responsibilities, and designed system to define
quantitative goals, ownership, and accountability for individuals and
teams.
PHOTO MECHANICAL SERVICES Inc., Bloomington, MN
1983-1993
Night Operations Manager
Oversaw the production of the Scanner, Stripping, Desktop and proofing
departments. Scheduled clients work for timely delivery of jobs. Created
and maintained quality database to ensure quality production repeatability.
. Designed and maintained schedule board and schedule spread sheet.
. Designed and maintained quality database.
Professional Study/Training
Lean Six Sigma Black Belt (Moresteam), 2010
. Black Belt in Training, anticipated completion, February 2010
Barco (Virginia, US), 2006
. Advanced instruction in Direct To Plate System
. Troubleshooting technical/mechanical
Lean Manufacturing, 2003
. Implementing Project Teams
. Process Improvement - New and Innovative Ways
Demming (William Mills and Associates), 1997-1998
. Building Teams - Creating a Team Approach
. Advanced Statistical Process Control
. Team Process Systems
. Designing Dynamic Relationships
. System Defining Quantitative Goals and Accountability for Individuals
and Teams
Creo (Creo Corporation, Vancouver, BC), 1997
. Operations of Creo VLF Trendsetter
. Maintenance of Creo VLF Trendsetter
. Signature Software Applications
Supervision 2 (Employers Associates), 1994
. Advanced Creative Problem Solving
. Continuous Process Control using Progressive Thinking I
. Evaluate Processes Utilizing Strategic Planning
Supervision 1 (Employers Associates), 1993
. Continuous Process Control using Progressive Thinking II
. Art of Communication
. Creative Problem Solving
EDUCATION
HENNEPIN TECHNICAL COLLEGE, Hennepin, MN, Certificate in Graphic Arts [pic]
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