Customer Service Executive Assistant

Landline: 305-***-****

Mobile: 786-***-****

*****************@*******.***

QUALIFICATIONS

*/****- */****, *********** Services, Alicante, Spain

Translator/Interpreter

. Sold and provided translation services in British Community

for Doctors appointments, Hospitals, court documents,

utility problems, etc.

. Heavy customer service

1/2007-6/2007, El Altet Airport, Alicante, Spain

Information Assistant (contract position)

. Provide inbound/outbound information to passengers

. Give information about airport information to passengers

. Update flights with in-house program

. Keep passengers calm when delayed flights

2004-8/2006, Law Office of Stephanie G. Morrow, Miami, FL

General law, Family and Immigration law, Litigation, bankruptcy,

foreclosure

Legal Secretary

. Provided administrative support, answered phones, kept

agenda, handled e-mail,

. Case research on the Internet, drafted pleadings, kept

calendar, communicated with JCC

. Scheduled depositions, Opened/closing files

. A/P, A/R

. Ran personal errands for attorney such as bank deposits and

paid personal bills

2002-2003, Codina Construction Company, Coral Gables, FL

Executive Assistant to Vice President of Sales

. Reservation booking for conference rooms, dinner, lunch,

interviews, visitors, etc.

. Presentation support-copying, binding, and light PowerPoint

editing

. Typed correspondence

. Handled travel & expense reports /currency conversion

. Ordered supplies

. Coordinated and scheduled office events

. Coordinated all travel and transportation out of state

. Maintained calendar schedule

. Handled all mailing

1999-2001, Telefonica Atento Call Center, Brickell, FL

Executive Assistant to the Director of Infrastructure

. Telephone support & document production-letters, memos

presentations and reports

. Completion of expense reports with Oanda Currency Convertor

program

. Coordinated all phases of travel arrangements (air, car,

hotel)

. Maintained calendars and scheduled meetings via telephone,

video and web conference calls and quarterly reporting

calls,

. Coordination of meals and catering for in-house events

1995-1998, Fortune International Realty, Miami, FL

Receptionist

. Answered 12-line switchboard

. Mail sorting

. Coordinate property key inventory;

. Preparation of realtor pamphlet packages used for buyers

and sellers;

. Multiple Listings Service (MLS) and general office duties.

EDUCATION

Florida International University, Miami, FL

. Legal Secretarial Studies

Miami Dade Community College, Miami, FL

. Business major

Miami Senior High School, Miami, FL

. Graduated with Diploma

LANGUAGES

. Trilingual; fluent in English, Spanish, and Portuguese

(native tongue) with excellent written and verbal

communication skills in all three

Contact this candidate