Customer Service Technician
Resume:
Tyron Truitt
Duluth, GA ****7
***********@*******.***
To Whom It May Concern:
As Technology progresses in a new direction filled with endless
possibilities, it is imperative that the Information Technology staff is
not only pleasant, but is dedicated to raising the standard of excellent
computer service As a honor graduate of the National Institute of
Technology, I have gained the knowledge on Networking/System Administration
and share the passion that with technology there are no limits. As a
computer technician for Fry's and CompUSA, I have had the opportunity to
expand my knowledge base in Windows & Macintosh Systems and Technical
Support for Consumers. Yet it is my strong work ethic, friendly
personality, and optimistic attitude that would enhance the current and
future atmosphere of your company. I would be able to utilize my
exceptional customer service skills in dealing with new clients and
business partners. It is my earnest desire to be able to serve this company
through the technology department. Thank you so much for this opportunity.
Sincerely,
Tyron Truitt
Tyron L. Truitt
4282 River Mill Dr., Duluth, GA 30097
Phone: 678-***-**** Email: ***********@*******.***
objective
To obtain a position as an I.T. Specialist that will allow me to utilize
the skills that I have acquired throughout my training.
Education
The National Institute of Technology July 2002-July
2003
Network Administration Diploma Dearborn, MI
A+ Certification
Romulus High School June
1998
High School Diploma
Romulus, MI
Technical SKILLS
> Network /systems administration
> Wired & Wireless network setup
> PC & Apple troubleshooting & repair
> Help desk support for end users
> Virus removal
> Imaging of computer hard drives & data Recovery
> Microsoft Office Suite for PC & Apple
> Knowledge in Windows & Apple Platforms
Work Experience
Fry's Electronics January 2008-Present
Computer Service Technician Alpharetta, GA
> Advanced break/fix computer technician
> Developed better customer relations
> Enhanced operation efficiency
> Strengthen analytical skills
> Received Top Service Technician Award
Richards' Computer May 2007-January 2008
Toshiba Computer Technician Sandy
Springs, GA
> Diagnose & repair Toshiba laptops
> Improved customer service expertise
> Increased Marketing and Sales knowledge
> Capacity to provide prompt and precise workflow
CompUSA (out of business)
September 2003-May 2007
PC/Apple Desktop & Laptop Technician Atlanta, GA
> Computer problem-solving & repair
> On-site computer repair & network setup
> Ship, track and receive vendor supplied service parts for equipment
under repair
> Performing client data entry along with organizing & filing of
confidential documents
> Provide technical support to customers via telephone and in person
> Up-selling/cross-selling products to clients to provide the best
solution for the client
> Utilizing interpersonal communication skills in dealing with clients
with a variety of technical problems
> Received Top Producer/Performance Awards
Federal Express November 2000-
February 2004
Material Handler Romulus, MI
> Importing & exporting with the ability to organize, multi-task, and
govern time in a high paced atmosphere.
> Understanding the value of teamwork and diversified environments
> Achieving excellent customer satisfaction
Host Marriott Services (HMS) April 1998-
September 2000
Storeroom Clerk
Romulus, MI
> Handling Detroit Metro Airport's high demand for culinary services
> Employing exceptional service to customers and commercial owners
> Overseeing the commerce of foods within Detroit Metro Airport
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