AARON DELORME

**** ******* ****

Benton, AR *****

414-***-**** abm96z@r.postjobfree.com

SUMMARY

Business systems analyst with 9 years experience. Skilled in all facets of the project life cycle from

analysis and design through development, implementation, documentation and user training. Excellent

problem solving skills with the ability to effectively communicate complex technical information to non-

technical audiences. Proven track record of increasing efficiency for end users and increased profitability.

SKILLS

RPG, COBOL, CL, DBASEIV

Languages

Wang, RS6000, AS/400

Systems

Remedy, Heet and Alteris

Tracking

Microsoft Office Suite, Robot Automated

Programs

Systems

PROFESSIONAL EXPERIENCE

TIME WARNER CABLE, Milwaukee, WI 2000 – 2009

2007 – 2009

Business Systems Analyst I

Researched, coordinated and implemented software and system upgrades to meet the business

requirements. Communicated with end users as well as with analysts, programmers and other systems

professionals to implement changes to enhance productivity.

• Administered Dish Buy Back program with 2 temporary workers working under me.

• Regionalized new and existing third party vendors to increase efficiencies.

• Combined 2 operating systems into 1 system.

• Increased security on billing system by reducing the number of exceptions on the user level from 60%

down to 4%.

• Proposed a plan to centralize security by department across all 4 divisions in the region.

• Performed continuous system monitoring including the AS400, ICOMS billing system, Interfaces,

Network Switches and Routers, Data Mirror, and Telecom phone system and triage defects to second

level.

• Trained management on billing system resources and tools.

AARON DELORME PAGE TWO

2000 – 2007

AS/400 Computer Operations

Maintained and monitored the Nightly, ICOMS Billing and Monthly Cycles to ensure accurate

processing. Created reports to enable financial analysis.

• Maintained and managed the Helpdesk ticketing application including the facilitation of ticket

completion, resolution, and escalation to increase productivity of end users.

• Revamped documentation for operations and security departments to ensure any staff member could

perform task accordingly.

• Optimized AS/400 Operating system by performing routine maintenance, system backups, applying

hyper fixes, and upgrading hardware and software accordingly.

• Set up Robot/Reports, Robot/Replay and Robot Schedule to increase billing system efficiency.

INSPIRE INSURANCE SOLUTIONS, Sheboygan, WI 1997 – 1999

Application Programmer

Modified existing code to client’s specifications.

• Supported the Insurance Administration Claims System by acquiring user’s requirements, reviewing,

analyzing and modifying existing code utilizing COBOL and CL.

• Updated existing code to include Y2K coding.

• Exceeded client’s expectation’s by testing, debugging and implementing specifications as requested

by the insurance organizations.

EDUCATION

Associate Degree, Computer Science, University of Wisconsin Fond du Lac, WI

Computer Science, Moraine Park Technical College, Fond du Lac, WI

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