Quality Assurance Management
Resume:
P.O. Box ***
Prairie Grove, AR. ***** 479-***-****
*********@*******.***
Dave Wilks
Objective I would truly enjoy being part of a high performance team in
pursuit of continuous improvement, lean manufacturing, and world-
class quality. I enjoy working with people and the daily
challenges presented with Quality Assurance and Quality Control
Systems Management.
Experience
03-2009 to 02-2010 Mars Pet Care
Fort Smith, AR.
Process Improvement Technologist
. Create and Maintained Quality Documents, Forms and
Procedures.
. Process Improvements through Data Analysis / Root Cause.
. Initial set-up and management of Quality/Food Safety
Testing Lab.
. Set-up and management of Daily Assessment Panels (Product
Reviews).
. Regulatory compliance and compliance with Corporate
Policies.
03-2007 to 10-2008 Pratt & Whitney, P.S.D.
Springdale, AR.
Quality Assurance Manager
. Responsible for performing vendor / supplier compliance
audits.
. Site ISO audit coordinator. Responsible for the scheduling
and oversight of on site customer/compliance and ISO
audits.
. Management and control of corrective and preventive action
system
. Management, control and oversight of all internal
procedure revisions.
. Regulatory compliance, FAA, China CAAC, Thailand DOA,
EASA.
06-2005 to 03-2007 Pratt & Whitney, P.S.D.
Springdale, AR.
Quality Assurance Manager/Shipping and Receiving Supervisor
. Responsible for performing vendor / supplier compliance
audits.
. Site ISO audit coordinator. Responsible for the scheduling
and oversight of on site customer/compliance and ISO
audits.
. Management and control of corrective and preventive action
system
. Responsible for the management of all internal procedure
revisions.
. Management and control of the Technical Library.
. Management and oversight of Shipping / Receiving
Department.
. Oversight and control over Metrology / Calibration Lab.
. Management and control of the annual budget for the
Quality Department.
. Regulatory compliance, FAA, China CAAC, Thailand DOA,
EASA.
03-2004 to 06-2005 Pratt & Whitney,
P.S.D. Springdale, AR.
Quality Assurance Manager/Quality Engineer/Chief
Inspector/Shipping and Receiving Supervisor
. Responsible for performing technical data reviews of all
repair processes work instructions to ensure compliance to
requirements and efficient process flow.
. Responsible for performing all vendor / supplier, ISO and
compliance audits.
. Site ISO audit coordinator. Responsible for the scheduling
and oversight of on site customer/compliance audits.
. Management and control of all Corrective and Preventive
Action system.
. Responsible for the management and review of all internal
procedure revisions.
. Management and control of the Technical Library.
. Manage and control Metrology / Calibration Lab.
. Manage and control of the annual budget for all calibrated
tooling repairs/purchases, Metrology Lab equipment and
Technical Library
. Management and control of all Shelf Life Limited materials
used.
. Ensure items shipped from the facility have the proper
airworthiness documentation.
. Management and oversight of Shipping / Receiving
Department.
. Regulatory compliance, FAA, China CAAC, Thailand DOA,
EASA.
05-2003 to 03-2004 Pratt & Whitney, P.S.D.
Springdale, AR.
Quality Control Manager/Quality Engineer/Chief
Inspector/Shipping and Receiving Supervisor
. Responsible for performing technical data reviews of all
repair processes to ensure compliance to requirements
and efficient process flow.
. Responsible for performing all vendor/supplier, ISO and
compliance audits.
. Site ISO audit coordinator. Responsible for the scheduling
and oversight of on site customer/compliance audits.
. Management and control of all Corrective and Preventive
Actions
. Responsible for the management of all internal procedure
revisions.
. Management of Technical Library.
. Oversight and control over Metrology Calibration Lab.
. Management and control of the annual budget for all
calibrated tooling repairs/purchases, Metrology Lab
equipment, Technical Library supplies, including technical
data and document retention.
. Management and control of all Shelf Life Limited
materials.
. Ensure that all items shipped from the facility have the
proper airworthiness documentation present.
. Highly involved in the implementation the transition to
the new SAP business system.
. Management and oversight of Shipping / Receiving
Department.
05-2001 to 05-2003 Pratt & Whitney, P.S.D.
Springdale, AR.
Quality Control Manager/Chief Inspector
. Assisted the PSD management team in achieving our goal of
a 30% reduction of the warranty return ratio from
the previous year. (2001/2002)
. Assisted the PSD management team in achieving our goal of
a 57% reduction of the warranty return ratio from
the previous year. (2000/2001)
. Implement all root cause and corrective actions on all
warranty return parts.
. Provide management support for 3 quality control lead
inspectors and 30 quality control inspectors.
. Internal ISO auditing.
. Internal EH&S and Quality compliance auditing.
. Highly involved in the transition team, which implemented
the business system change to Jobscope 2001.
. Statistical analyses of defects, warranty considerations
and rework.
. Performing yearly personnel performance reviews and
disciplinary actions for 3 inspectors in all three of our
repair facilities in Springdale.
03-2000 to 05-2001 Pratt & Whitney, P.S.D.
Springdale, AR.
Associate Production Engineer
. Implemented the disposition of defective parts for all 3
buildings on 2nd shift.
. Provided support for inspectors and production personnel
on 2nd shift.
. Implemented process improvements on many different in
house repairs.
07-1996 to 03-2000 Pratt & Whitney, P.S.D. Springdale, AR.
Lead Inspector, Building 1
. Provided lead support for 4 inspectors in building 1.
. Licensed in Fluorescent Penetrant Inspection (Level II
FPI)
. Licensed in Dimensional Inspection.
. Licensed in the operation of a Coordinate Measuring
Machine (C.M.M - LK DMIS and CMES).
Education
04/2006 - Present University of Phoenix
Online
. Pursuing a Bachelors degree in Business Management
10/2006 - Present Pratt & Whitney
Online & Classroom
. Achieving Competitive Excellence training and
certification (ACE - Lean Mfg. & Continuous Improvement
Techniques)
. Front Line Leadership
. Process Mapping Events
. Kaizen - Process Improvement events
. Human Factors Coordinator Training
1991-1993 Spartan School of Aeronautics Tulsa, OK.
. A&P License.
1983-1985 Abilene Christian
University Abilene, TX.
. Majored in Geology and Industrial Technology
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