Training Customer Service

Training & Developmental Specialist

Garrick A. Foxhall, 19126 Sunnybrook Ave., Lathrup Village, MI 48076 (248)

***-****

SUMMARY: Twenty years of increasing responsibilities in Training

and Development; Master's Degree in Education with an

emphasis on instructional design, instructional development,

and educational technology. Proven experience integrating

existing and emerging instructional and interactive

technologies into a variety of appropriate learning formats

such as e-learning, classroom, CBT and blended learning.

EXPERIENCE: GAF Custom Design Consultants

2003-2009

Southfield, MI

Sole Proprietor - Home Remodeling Contractor

Provided custom Kitchen, Bath and Basement design and

installations services

EXPERIENCE: AIRCRAFT BRAKING SYSTEMS Corporation

2000-2002

Aircraft Braking Systems Manufacturer

Training and Development Manager

* Developed the plants ISO9000 training procedures and

processes so that they would follow Instructional Systems

Design (ISD) methodology ensuring re-certification

* Iimplemented a new computerized training tracking and

administration system reducing training costs. Designed,

secured funding for and implemented a new state of the art

training facility.

* Designed, developed and implemented corporation's On-Line

training facility

* Spearheaded Leadership (Management) style change initiative

* Spearheaded Team Building initiative increasing

departmental productivity

EXPERIENCE: MSX International - Ford Motor Company

1998-2000

Automotive Plastics Parts Manufacturer

Training and Development Leader

* Rewrote the plants ISO 14001 and QS9000 training procedures

and processes so that they would follow Instructional

Systems Design (ISD) methodology ensuring ISO 14001 &

QS9000 re-certification

* Oversaw the selection, implementation and conversion to a

new computerized training administration system, Providing

better tracking of training account usage reducing costs &

ensuring ISO 14001 & QS9000 re-certification

* Served as consultant on the plants executive team to ensure

all training programs were aligned with the business

objectives of the plant. Thus ensuring top management buy-

in.

EXPERIENCE: Cleveland Advanced Manufacturing Program (CAMP)

1993 - 1998

Electronic Commerce Resource Center (ECRC)

Provided Electronic Commerce consulting services to DOD

agencies and SME's

Manager, Education and Training

* Designed, developed and implemented 1st program wide On-

Line training facility reducing delivery expenses

* Identified, recruited and secured partners for 1st

Cleveland ECRC Satellite Office; reducing travel costs and

quickening technical support and training requests response

time in Illinois.

* Managed the design, development and installation of a new

state of the art training facility (Eliminating rental

costs)

* Provided Electronic Commerce consulting services to

Department of Defense agencies and small to medium sized

businesses.

* Directed and assisted in the design, development, and

production of customized training materials for software

deployment, technology transfer, electronic data exchange

and automated manufacturing.

* Oversaw the conducting of customer service evaluations upon

completion of services.

EXPERIENCE: Cuyahoga Community College 1992 -

1993

Provided sales and marketing of education and training opportunities

Training Services Consultant

* Conducted Front-End Analysis and established educational

and training objectives for local business utilizing the

college's course offferings and/or by developing customized

training.

* Conducted job task analysis for process-oriented technical

positions and developed customized assessments to measure

individual skill levels.

* Designed, developed and conducted training sessions in MS

Office, robotics, CNC milling operations & programming,

networks, data communications, operating systems and

systems analysis.

* Facilitated apprenticeship trainees in self-paced learning

programs including: electricity/electronics, math,

metrics, CNC milling, blueprint reading and schematics.

* Directed and assisted in the design, development, and

production of customized training materials for MRP, MRP2,

and ERP (SAP & People Soft) deployment.

EXPERIENCE: VideoJet Systems International

1991 - 1992

Non-Impact Ink Jet Printer Manufacturer

Technical Trainer

* Developed and packaged training materials for customer

training.

* Administered technical/operator training at the Corporate

Office and Customer Site

* Coordinated training logistics.

* Provided customer technical support.

EXPERIENCE: NCR Corporation 1985 -

1991

Computer and Data Automation Supplier

Regional Training Coordinator

* Coordinated training logistics (seven-state area)

including: student registration, instructor placement and

equipment procurement.

* Administered technical training (Hardware/Software) at

Chicago Regional Training Facility.

* Maintained self paced student lab including all student

records and lab documentation inventory.

* Administered organizational training.

EDUCATION: M. S. - Industrial Technology Education, 1984 - The Ohio State

University

B. S. - Industrial Education, 1983 - Kentucky State University

Certified Training Consultant, 1984 - The Ohio State University

Certified Curriculum Developer (Robert Mager), 1985 - NCR

Corporation

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