Sales Inside

ROBERT HEIMDAL

**** **** ? Melrose Park, Illinois 60164

Home: 708-***-**** ? Cell: 224-***-****

******.*******@*****.*** ? http://www.linkedin.com/in/robertheimdal

SUMMARY & OBJECTIVE

Position allowing for parlay of successful and profitable professional

experience based on demonstrated organization, communication, customer

service and sales management skills. Established proficiency in both

product and intangible sales, interested in client acquisition and highly

committed to providing ethical leadership. Passion for developing strong

relationships while elevating service with quality performance and creating

extraordinary client experiences. Award-winning inside sales history with a

customer centric, results based track record. Thrives in a deadline driven

environment; excellent team building and verbal skills.

PROFESSIONAL EXPERIENCE

Fleetmatics International

May 2008 - February 2009

Inside Sales/Account Manager/Team Lead

Inside sales department with outbound contact center sales force of 35+

Account Managers for United States and Canada new business acquisition.

Responsibilities began with contacting Presidents, CEOs and majority

Ownership in the small to mid-size business marketplace for the

implementation of proprietary fleet tracking software solutions.

. Set appointments and daily coordination with Field Sales for new

business acquirement

. Executed sales process from contact to contract utilizing web

conferencing software to conduct sales calls

. Highest dollar volume per units sold from 5/2008 to 2/2009

. Built and managed portfolio of over 1,100 new clients, customer

service and management

. Promoted 7/2008 to Team Lead position; managed 15+ person sales team

with geographical market focus

. Trained and shadowed new agents from hire to appraisal

. Increased one call resolution through live/recorded observation and

call flow analysis

. Maintained weekly/monthly status reports and ranking systems (metric

reporting)

. Account management and sales cycle compression responsibilities

. 2008 Pinnacle Award Winner: Top Inside Sales Performer of the Year

Strategic Business Partners, LLC.

February 2004 - April 2008

Inside Sales Representative

High-ticket Inside Sales division with business development

responsibilities; cold calling and prospecting; new client acquisition

efforts focused on six major market verticals: manufacturing; durable and

nondurable goods distribution; general contracting and specialty trades;

all ground and air transportation; architectural/engineering firms

and service companies; Initiated proprietary 1st-Tier Profitability

management consulting projects with C-Level Executives, Presidents, Owners

and majority stakeholders exclusively.

. Effectively executed consultative intangible sales processes with

brief to extended timelines which required outstanding account

management and organizational skills

. Ascended to top 2% Inside Sales Performance: highest dollar volume

generated quarterly per hours billed for the acquisition of a

management consulting project

. Led 35 person department in all measureable performance categories

(2006-2008)

. Exceeded weekly, monthly and quarterly inside sales quotas (2006-2008)

. Highest Sit/Book quality percentage within the department weekly (2006-

2008)

. Interim Inside Sales Manager with responsibilities including new-hire

training and agent evaluation; conducted 1st and 2nd level interviews

. Market penetration and territory management; inside and field sales

daily coordination with a market presence in 19 U.S. States

. Created and maintained ranking system and status reports daily/weekly

(metric reports)

. Founded "Inside Sales Workshop" mentoring and training program

. President's Choice Winner ( 2006, 2007, 2008)

Small Business Intelligence, Inc.

November 2002- February 2004

Inside Sales/Outside Sales

Turnaround and Redesign: Assisted turn-around of an underdeveloped customer

service and telemarketing department; created a new customer care contact

center and fulfillment site with a regional footprint; Marketing campaign

organization/outside sales presentations with small-mid size business

owners' for acquisition of an IT consulting project. SBI utilized a

Lean/Six Sigma approach modeled after the DMAIC (Define, Measure, Analyze,

Improve, Control) methodology to undertake a redesign of business processes

with a goal of eliminating variation and improving profitability.

. Public relations responsibilities including direct marketing

coordination and advertising

. Inside/Outside sales training; development, management mentoring and

counseling; sales execution and closings while maintaining personal

and company quotas

. Fueled brand and identity development

. Customer service and client management for Chicago market

. Expanded Inside Sales force from 4 to 29, exceeded retention and quota

forecasts

. Trade show experience at: New York, Las Vegas and Chicago events;

setup, coordination and execution

Automated Professional Marketing, LLC.

December 2001 - September 2002

Inside Sales

Outbound Call Center (25+ sales representatives)

. Standard cold calling position; conducted internet/telephone sales

presentations with prospective unique clients.

. Achieved continuing improvement in productivity by utilizing

conversion rates, exceeded all quarterly quotas

SKILLS

Proficient in:

All Microsoft Office products, Goldmine, Salesforce, Act and WebEx

EDUCATION

Diploma

Associates' Degree

Holy Cross High School, IL 42 Credits

Earned

1999-2003

Expected Graduation 6/17/2010

Triton College, IL

2007-2010

*Engaged in 1099 Inside Sales initiative by contract effective 2/2009*

Professional References

"My difficulty in writing this reference for Robert will be to find enough

superlatives to adequately describe both his personal characteristics and

his professional abilities. He is, without a doubt, one of those rare finds

that are not commonly encountered in my world of business. To begin with,

he is woven of the finest quality of ethical fabric and has no peer when it

comes down to "doing the right thing". His explicit, but tactful honesty is

intuitively accepted by clients and colleagues alike and a bankable trust

is developed spontaneously in every single social and professional

encounter that I have ever witnessed. When you couple his unparalleled

conversational skills (he is a profound listener and is able to "hear his

conversation partners intent" intuitively) with his sales abilities, you

have a rarity of unheralded value. I have observed him handling large

groups of salespeople with such a high level of skill that not one of them

ever felt slighted or marginalized. Add to this he was only 18 years of age

at the time making his achievements at SBI that much more remarkable. He

was an amazing addition to our company.

Nick Pupillo- Owner of Small Business Intelligence Inc.

"I had the pleasure of working along side Robert at Fleetmatics as an

Inside Sales Representative. I've worked in Inside Sales for 22 years and

have simply never seen anyone at that level of ability. Robert voraciously

studied every relevant sales book and even taped calls to critique and add

to his own style with constant improvement being paramount. If someone was

struggling, Robert dropped what he was doing to share his viewpoints

effectively without ever being condescending. He is a top performer with an

excellent work ethic. Even while leading the department, he constantly

searched for ways to improve the craft with the client's best interest in

mind. "

Christopher DeLorenzo- Account Manager at Fleetmatics

"I highly recommend Robert as an energetic business professional. He has an

unmatched work ethic and was a quintessential team member. He is at an

early stage in his career and has acquired the skill sets necessary to be

successful. He was in direct report to me as both an inside sales person

and outbound call center appointment setter. He was our top performer for

me in both positions and a valued team member."

Kevin Cronin- Inside Sales Director and Legal Counsel at Strategic Business

Partners

"I worked with Robert at Fleetmatics International as an inside sales

representative. Upon first meeting him I was blown away by how

knowledgeable and articulate Robert was concerning the plight of an inside

salesperson. From the moment he started he excelled in the position and

was a team leader."

William Bach- Team Lead at Fleetmatics International

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