Customer Service Quality Control
Resume:
Kevin Helms
***** ****** ***** **, ******, TX ***27
*********@*****.***
Summary Intelligent, dedicated and hardworking individual looking to
start a career in computer networking and apply skills
learned in previous profession such as problem solving,
process management, customer service and quality control.
Profile Organized, highly motivated and detail oriented problem
solver.
Exceptional customer service skills experienced with internal
and external customers.
Proven ability to work in unison with co-workers, customers
and management.
Highly skilled at managing the customer relationship.
Consistent customer satisfaction survey scores between 90% -
100% in previous career.
Goal-oriented individual with strong leadership capabilities.
Mechanically inclined with the ability to work with technical
information and plans.
Education B.S., Computer Information Systems, University of South
Florida
Employment Residential Construction Superintendent, 2005-present
Wilshire Homes, Austin, TX
Manage the construction process start to finish
for semi-custom production homes.
Responsible for all scheduling, material orders,
quality control, inspections, and customer
satisfaction.
Manage an average workload of between 8-12
houses under construction.
Conduct the pre-construction meeting,
pre-sheetrock orientation, and the new home
presentation with the home buyer.
Residential Construction Superintendent, Holiday 2004-2005
Builders,
North Port, FL
Managed the construction process start to finish
for production houses.
Responsible for all scheduling, material orders,
quality control, inspections, and customer
satisfaction.
Managed an average workload of between 18-22
houses under construction on scattered lots.
Communicated with the customer on a weekly basis
on the status of the home.
Conducted the lot walk, and new home orientation
with the homebuyer.
Honors & Builder of the Quarter - Wilshire Homes
Awards Safety Award - Wilshire Homes
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