Kevin Phillips, PMP

**** ****** **** ******, ** *4203 330-***-**** abm8z7@r.postjobfree.com

SENIOR INFORMATION TECHNOLOGY MANAGEMENT

Extensive experience in delivering and managing all aspects of IT in a challenging, 24x7, multi-office setting.

Possesses a unique blend of managerial skills and technical expertise. Advanced project management skills

along with the ability to coordinate business needs and technology. Core competencies include:

Highly motivated, detail oriented and results driven

Strong track record delivering improvements in efficiency and cost reduction

Champions change and effectively manages the implementation of new ideas

Experience in procurement, negotiations and contract management

Proven ability to elicit outstanding performance from a diverse array of professionals

Experience in directing staff in fast-paced, results-oriented environments

Knowledge in business and technical requirements analysis and systems documentation

Superior quality and customer satisfaction orientation

Proven ability in designing, constructing and managing computer networks, servers, messaging systems,

backup/DR systems, telephone and voicemail systems

PROFESSIONAL EXPERIENCE

Roetzel & Andress, Akron, OH 02/1991 - 03/2009

Technical Services & Project Manager 04/2001 - 03/2009

Hands-on manager with overall responsibility for the firm’s infrastructure and communication systems

Responsible for 24x7 monitoring and response to alerts of the firm's infrastructure and communication

systems

Work closely with CIO in the strategic design, development and delivery of new software, hardware upgrades

and new technology with an eye towards standardization across the enterprise

Coordinate information technology projects, application support and operational activities

Prepare the annual budget and manage expenditures in order to operate within guidelines; especially annual

expenses and capital budgets for infrastructure and technical projects

Improve and grow IT infrastructure to enhance end user use of business systems

Work directly with the user community to understand their requirements, develop business case justifications

and cost/benefit analysis

Manage relationships with third-party vendors

Meet regularly with technology management at all levels to coordinate activities

Supervise end user problem incidents and escalations to more efficiently resolve issues in a timely manner

Manage hardware and software procurement

Develop project schedule and monitor progress to ensure project tasks are completed on time and meet

standards of quality using project phases, milestones, change control and risk analysis

Facilitate problem resolution and escalation process to prevent negative impact on project schedules with

focus on prioritizing issues and recommending win/win solutions

Effectively communicate project portfolio progress and collaborate with diverse stakeholders

Quickly identify and frame risks and issues and ensure their timely resolution or escalation

Support resource planning process and procedures to optimize resourcing of project work plans

Facilitate and coordinate execution of senior leadership’s prioritization (governance) process relating to the

overall firm project portfolio

Identify and manage project interdependencies

Direct the training and development of team members to further develop their skills and motivate

Technical Services Manager 06/1997 - 04/2001

Develop and implement IT policies and procedures including those for architecture, security, system

monitoring and disaster recovery based on SLA’s to the firm

Manage day to day activities and overall responsibility for the firm’s infrastructure and communication systems

Manage hardware and software service contracts including Microsoft Enterprise Agreement

Manage the training and development of ITTS Department to develop their skills and motivate

Provide internal IT consulting and assist with evaluating, selecting and implementing new information systems

Network Manager 04/1994 - 06/1997

Develop and maintain supplier relationships

Manage conversion from a 6 server Novell Token Ring network to a 15 server Ethernet Microsoft Windows

NT WAN including Microsoft Exchange and Microsoft SQL

Manage conversion of 350 DOS based workstations to Windows 95

Oversee and supervise on-site Field IT support, maintenance, problem solving and installation

Network Administrator 02/1991 - 04/1994

Administer and maintain Novell Netware network system

Develop network infrastructure

Provide technical knowledge and troubleshooting IT related matters to customers

Monitor operating systems and supporting software, perform back up, security and troubleshoot

Programmer’s Connection, North Canton, OH

Technical Manager/Network Administrator 02/1986 - 02/1991

Designed, implemented and administered corporate network consisting of 2 servers, 50 users

Authored a quarterly TechniQ&A article for publication in THE CONNECTION

Managed the day to day activities of a team of 4 support engineers

Assisted Fortune 500 companies and software developers in software selection

SUCCESSFUL PROJECTS

Led a team of 10 engineers on a 2 year, $750,000 project to re-design, implement and document the firm’s

networking system. This project included the migration from Windows NT to Windows 2003 Active Directory

in a 100+ server farm in 10 cities, the replacement of storage systems, migration to Exchange 2003 and SQL

2000. We implemented disk to disk backup and recovery systems using the FalconStor continuous data

protection suite. Key components of the network include 24x7 server and server room monitoring and

complete remote access to power and boot-up screens.

Promoted change at all levels of the organization by spearheading the development of a new document

production system. This included working with various departments to understand how they create

documents and developing a flexible system to meet the needs of differing document production

requirements. This was a $350,000 project that involved managing a group of 40 team members (IT staff,

legal staff and vendors). We redesigned our 450 workstations; including the build process, reducing build

errors, decreasing build time and simplifying the user interface.

Managed the re-design of the firm’s data, voice and video networks to a fully converged MPLS network. This

was 2 year, $2,000,000 project that included the replacement of network switches and VoIP phone systems.

EDUCATION/CERTIFICATION

The University of Akron Project Management Institute

Bachelor of Science in Computer Science PMP Certification

Open Text/Hummingbird Novell

Certified Document Management Professional Certified Novell Engineer

TECHNOLOGY

Microsoft Exchange Open Text DM Blackberry Enterprise Server

Microsoft Windows 2003 Nortel Meridian Option 11 Microsoft Project

Microsoft SQL IntApp Microsoft Visio

Microsoft SMS FalconStor IpStor Microsoft Office

Enterasys Routers/Switches Citrix

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