Quality Assurance Engineer
Resume:
_________________________CONNIE SANTILLANA_______________________
***********@*********.***
SUMMARY
IT professional with twelve years of quality assurance experience working
in a dynamic fast-paced global environment. Proactive team-leader and
detail oriented problem solver with the ability to manage multiple
assignments. Effectively identifies requirements; dedicated to achieving
and delivering quality work. Additional strengths include:
Production Test Planning/Designing Data Analysis/Design Review
Production Test Execution Documentation Control
Troubleshooting/Root Cause Analysis Project Management
Large Scale Deployments Process Improvements/Best Practices
PROFESSIONAL EXPERIENCE
APPLIED MATERIALS INC. - Santa Clara, CA 1997 - 2009
Quality Assurance Engineer 1999-2009
Designed and executed master test scripts and procedures to ensure test
objective of systems met specification and performance requirements.
Analyzed and tested OEM packaged and in-house developed automation
packages. Performed system regression, compatibility, reliability, and
functionality testing. Ensured that packages did not conflict with other
applications, have surprise dependencies, and installed properly per
specification on worldwide company standard workstations. Prior to
implementation reviewed and maintained software documentation to ensure
technical accuracy, compliance, and to mitigate production risks. Desktop
certified the company-wide standard PC build images.
. Led QA team and worked collaboratively with an external third-party
provider in the planned implementation of company-wide upgrade testing
of the Microsoft Office 2007 suite including Project, Visio,
Communicator, SharePoint, and OneNote to ensure delivery of a solid
product.
. Resolved security desktop flaws in the desktop enterprise by
performing regression testing of over 279 global applications and
delivering a successful upgrade of Windows XP SP2 globally to over
15,000 workstations.
. Improved cross-functional capability within the desktop environment
and reduced the risk of over license utilization on a global scale by
successful testing of an in-house developed tool for the detection of
both Microsoft Project and Adobe Acrobat Product suites.
. Prioritized software installation projects per management direction,
corporate changes, and urgencies governed by critical implementations.
Created "scorecards" to validate that established metrics produced
expected results and reported progress to upper management on a weekly
basis.
. Trained and served as a liaison for testing team to coordinate
requirements and schedules with company stakeholders.
CONNIE SANTILLANA________________________ Page 2
Associate Software Engineer 1997-1999
Software quality assurance tester for in-house developed sales engineer
software programs. Participated in product design reviews with global
business divisions to gather functional requirements, understand product
designs, address potential problems and implement schedules for production
deployment. Created, maintained, and executed master test plans based on
functional specifications to ensure that internal global customer
requirements were met. Maintained a bug tracking database to document
system defects.
. Interfaced weekly with an internal team of approximately 30 global
business group customers to understand their product design
expectations and requirements and ensure delivery of flawless, quality
products.
. Collaborated with a team of internal software development engineers to
identify mutually agreeable solutions to problems found.
HEWLETT-PACKARD CO. - Cupertino, CA 1996
Business Process Analyst Intern
Learned and used UNIX scripts, utilities, processes, and SQL to extract
customer data from a WIN database to support Direct Marketing and Market
Research customized list requests, exclusively for HP projects and
programs.
SKILLS
Operating Systems: Windows, UNIX
Tools: SMS (Systems Management Server), ERP Systems, SQL, Lenovo/IBM
system updates,
PVCS, InstallShield, WinBatch, MSI Scripts, Prism and WISE
Software: Microsoft: Access, Internet Explorer, Word, Excel, PowerPoint,
Project, Visio, NetMeeting, Outlook, Communicator and FrontPage. Adobe
products, Lotus Notes and Snag It
Languages Spoken: English and Spanish
EDUCATION & TRAINING
B.S., Business Administration / Management Information Systems
San Jose State University
- Information Technology Infrastructure Library (ITIL)
Foundation for IT Service Management
- Software Developments within an ISO Quality System
- Supporting Windows Operating Systems certificate
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