Manager Sales
Resume:
STEPHEN JORS
*** ***** **** ****** * Fullerton, CA 92831 v ***********@*****.*** v (858)
PROFESSIONAL SUMMARY
Detail oriented manager having 10 years of restaurant experience with
progressively increasing degrees of responsibility. Emphasis on strong
team building, training, standards adherence, quality assurance and
accountability. A proven leader supervising staffs of up to 180+
employees. Results driven with a solid guest focus holding staff
accountable with a "customer comes first" attitude. Proficient in sales
building; opening new locations; identifying business opportunities;
analyzing sales and business trends; managing profit and loss statements,
planning and administering budgets, identifying and resolving
weaknesses/problems and implementing corrective action plans. Provides
consistent coaching and mentoring to management teams and hourly staff,
allowing them to take action and further achieve personal and or
organizational goals. Not only effective in utilizing existing tools to
execute business plans, but also believes in developing new tools to
further enhance processes. Communicates clearly, concisely and accurately,
regularly using discretion to filter communications to the team in order to
ensure effective store operation. Always leads by example, holding a
strong belief in not just following the standards, but setting them.
CAREER EXPERIENCE
o Mentor for district of 7 General Managers, providing coaching and
assistance in all areas of the business.
o Full P&L responsibility, analyzing trends, forecasting, budgeting,
period end scrutiny, and final accountability.
o Successfully opened multiple new locations for two different
restaurant concepts.
o Restaurants under my leadership have been consistently at the top of
customer satisfaction ranking and internal inspection rankings.
o Effective in team training and development as well as succession
planning, promoting several General Managers and Kitchen Managers
under my leadership.
o Successful in interviewing, hiring, orienting, motivating, coaching
and training hourly and managerial personnel.
o Created and executed employee evaluation and merit program.
o Achieved an excellent customer service record by effectively
responding to customer needs and concerns.
o Developed focused sales method program for growing offsite sales
portion, plan was presented to entire Operations Team at annual
conference.
o Effectively executed a holiday party season with party sales
approaching one million dollars for the period.
o Successful at controlling turnover at or below company standards by
recognizing and coaching team.
o Developed and implemented side work systems used company wide,
responsible for increasing overall cleanliness and team accountability
in addition to lowering labor costs.
o Consistent execution of companywide business plan upholding company
standards and policies.
EMPLOYMENT HISTORY
Chipotle Mexican Grill June 2008 -
Present
General Manager
Champps Americana, Irvine CA August 2006 -
May 2008
General Manager
Dave & Buster's, Irvine CA August
2005 - August 2006
Area Operations Manager
Pat & Oscar's, Southern California
Jan 2001 - August 2005
General Manager
EDUCATION
San Diego State University May
1996
Bachelor of Science, Business Administration with an emphasis in
Management.
CERTIFICATIONS
HACCP certified August
2005
ServeSafe certified June
2009
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