Marketing Software Developer .Net Sql Call Center
Resume:
Christina Rios
Strongsville, OH 44136
Cell: 440-***-****
Email: abm8uk@r.postjobfree.com
OBJECTIVE:
To find a position in IT where I can develop a lifelong career with an opportunity for growth and advancement..
EXPERIENCE:
07/2007-Present Datacore Consulting Independence, Ohio
Web Developer / IT Technician
•Developed and maintained client websites and web applications, as well as developed SEO and E-
Marketing strategies for clients.
•Troubleshoot and Repair Desktop and Server Issues both onsite and remotely
•Handled multiple ongoing projects and tasks simultaneously
•Developed Scripts to deploy automated tasks at remote locations
•Worked with Active Directory, Group Policies and SonicWall Firewall Configuration
08/2004-05/2007 Models Inc. Beachwood, Ohio
Call Center Manger
• Scheduled Employees
• Managed multi-lined phones
• Process client files and schedule appointments
• Handle various bookkeeping duties
• Maintain/run office in managers/owners absence
EDUCATION:
John Marshall High School 08-1997 to 06-2001
Cleveland State University 08-2001 to 06-2004
Lakeland Community College 01-2002 to 05-2004
QUALIFICATIONS:
• Microsoft MCDST
• Photoshop, Illustrator, Dreamweaver
• Microsoft IIS 6.0 & 7.0, Web Server Configuration, DHCP & DNS Server Configuration and
Administration
• Web and E-Mail Marketing Campaigns
• Exchange 2003 & 2007
• Active Directory and Group Policy
• Server 2000, 2003 & 2008, MAC OSX Servers
• Windows 2000, XP, Vista, Windows 7 and MAC OSX
• Batch Files and VBS Scripting
• Troubleshooting Desktop Applications including all Standard MS Applications (Office, IE etc.).
• Troubleshooting Computers with many different varieties of malicious files.
• Utilized Software Packages to monitor and proactively alert for hardware and network issues.
• Configured RAID Management software
• Configured SonicWall Firewalls
• Experience with Trend Micro and Vipre Anti-Viruses.
• Utilized VNC and Remote Desktop to remotely troubleshoot and resolve user issues.
• Configured and Administered Backups using Windows NT Backup, Backup Exec and Shadow Protect.
• Managed and configured network and shared printers.
• Built, configured and installed Servers and PCs
• Data recovery
• Troubleshoot and resolve Server and PC hardware issues.
• HTML, CSS 2 & 3, jQuery
• ASP.NET, C#, LINQ
• T-SQL, Microsoft SQL, MySQL
• Visual Studio 2005, 2008 & 2010 Beta
• XML, XSL, XSLT
• SEO (Organic & PPC), Google Analytics
PROJECTS:
• I created a web based Marketing System for Datacore. The system was built using ASP.NET and C#.
The system used a SQL database for backend data storage via the LINQ to SQL query provider. The
ASP.NET Profile and Membership providers were utilized for authentication. The SQL database held
contacts for the company’s telemarketing campaign. The delete contact functionality only hides the
contact from the display view by assigning a true or false value in the corresponding SQL Table in order
to prevent accidental data deletion due to user error. Users could also store notes and other call
information and set a flag to mark the contact as eligible to receive marketing materials. Users could
also print mailing labels for those contacts wishing to receive marketing materials, or send an email to
all of the selected contacts.
• I created and deployed scripts that automatically installed MalwareBytes and removed malicious files, as
well as performed basic maintenance such as CheckDisks, Defrags, and so on. The scripts shut the PCs
down when the tasks were complete to save power consumption. The scripts were deployed via Group
Policy.
• I created a custom script that made a shortcut to an Exchange Public Calendar on all users’ desktops. I
deployed this script using Group Policy for a Manufacturing Client with approx. 100 users.
• I created a job board for Datacore’s website that was written using ASP.NET and C# that pulled from a
SQL database. There was a drop down where users can select a city and then all postings for that city
would be displayed. The user then can apply for the position using a web form that allows them to
upload their resume.
• I built an interactive game board for one of our non-profit clients. The game board was created using
jQuery drag and drop. There were boxes where the pieces resided, the pieces then were able to be
dragged and dropped on to a game board, which activated a link. The pieces were stored in a SQL
database so that they were accessible to the user the next time they logged in. The pieces were also able
to be removed and would automatically return to their originating position with a nice and smooth
transition effect.
• Developed a shopping cart using ASP.NET and C# that allowed users to enter a PO number instead of a
credit card number.
• Integrated a PHP web chat console that utilized MySQL into the Datacore website.
• Customized and integrated a Flash photo gallery into the LittleHarbor52 website.
• Set up users and created e-mail accounts for many clients using Exchange 2003 and 2007 as well as
Active Directory.
• Used Group Policy to manage and restrict user and computer settings.
• Set up Proxy servers to track users’ internet browsing history and prevent access to a determined list of
websites.
• Set up and configured SonicWall firewalls for clients.
• Built, diagnosed and repaired PCs as well as servers for clients.
• Installed and implemented network monitoring software and configured reports for automatic monthly
generation to be sent out via email with scripting.
• Migrated users documents and settings stored locally to new machines.
• Troubleshot issues remotely using RDP, VNC and Log Me In.
• Worked on MAC Servers and MACOSX computers for a local School System (one of Datacore’s
clients)
• Implemented RAID software and configured it to automatically email daily reports using scripts.
• Installed and configured Oracle Client and IQMS for Datacore’s Manufacturing clients.
• Installed and Maintained FAS software.
• Installed and configured WSUS
• Recovered Data from inoperable computers or files that were accidentally deleted by users.
• Installed, configured and maintained backup solutions such as BackupExec, Shadow Protect, and NT
Backup.
• Installed, configured and maintained Enterprise Anti-Virus solutions such as Trend Micro, Symantec and
Vipre.
• Removed viruses from infected desktops and servers.
• Supported applications from Microsoft Office to custom client software.
• Created and Maintained Databases using SQL Server 2005 and 2008, as well as MySQL.
• Configured and maintained Barracuda Spam Firewalls, Web Filters and Message Archivers.
• Worked with Network monitoring software such as Packet Trap, Level Platforms, Zenith, SpiceWorks
and Log Me In.
• Wrote Press Releases for Datacore that landed articles in the Plain Dealer and COSE update as well as a
feature article in Inside Business.
• Wrote proposals that landed Datacore speaking engagements on the topics of SEO at the COSE Small
Business Show and the Dublin Chamber of Commerce.
• Created and managed multiple email marketing campaigns for Datacore.
• Created and managed an organic SEO plan for Datacore.
WEBSITES:
http://www.billingconnection.net
http://www.capitalofohio.com
http://www.datacoreonline.com
http://www.anygolfer.com
http://www.anygolfer.com/test
http://www.royred.org/test
http://www.littleharbor52.com
http://www.communitiesthatcare.org
References Available Upon Request
Contact this candidate