Sales Customer Service

Daniel Ikhalo

**** ********* ** **** *** Atlanta, Ga 30305 Cell Phone :916-***-****

Email: ******.******@*****.***

SUMMARY

Experienced Sales professional with the exceptional ability to establish rapport and trust

with customers or clients; proven track record in researching products to develop

expertise and to position company positively against competition.

Particular strengths include:

• Ability to effectively probe and listen to understand client needs

• Step by step approach to sales process including excellent follow through

• Good track record of organizing and streamlining sales processes

• Outstanding communication skills

• Expertise in selling technical products and services

• Detail oriented and highly organized

• Excellent business account management experience

PROFESSIONAL EXPERIENCE

Account Executive, Comcast Cable Company, Sacramento 2007-2009

• Presented and promoted products and services to potential and diverse customer

base which resulted in new customers for the company.

• Established a twice a year follow up with customers which resulted in a higher

customer retention rate and more satisfied client base.

• Saved significant dollars by being part of the team that created the first ever

electronic mileage for tracking the daily mileage of sales persons, thus reducing

paperwork by about 25% and saving time.

• Created excel spread sheet to track open and closed sales made to customers,

which saved 2.5 hours bi-weekly on discrepancies per sales associate. (saved 95

hours per month)

• Often achieved 125% of sales goals due to customer referrals based on great

customer service.

Commercial Sales Representative, Oce Imagistics, Sacramento 2006-2007

• Presented and promoted products to potential and diverse businesses.

• Acquired a major account for the company within my first month there.

• Cold called 20 businesses and teleprospected 50 businesses on a daily basis,

which in turn built relationships with non customers that later became customers

• Established trusting relationships by routine quarterly checkups on current

customers.

Daniel Ikhalo Page 2

Sales Associate, Radio Shack Sales Associate, Sacramento 2000-2006

• Exceeded sales goals nine out of last twelve quarters.

• Exceeded sales goal on an average of 20% for the year 2004

• Presented and promoted products to potential and diverse customer base.

• Helped manager conduct weekly meetings in his absence.

• Represented the Northern California division 2001 in a regional sales function

due to exceptional sales achievement.

• Maintained and established positive customer relations that ensured customer

satisfaction and loyalty.

Math and Writing Tutor, Sacramento City College 2001-2002

• Assisted students in need of help with algebraic mathematical problems

• Guided students through various writing formats to enable them feel more

comfortable writing papers.

TECHNICAL SKILLS:

MS Word, Microsoft Excel, PowerPoint, SPSS for windows, Statsgraphic, QuickBooks

and Window NT

EDUCATION

Bachelor of Science: Marketing. 2005

Bachelor of Science: International Business. 2005

California State University Sacramento (CSUS)

PROFFESSIONAL DEVELOPEMENT

• Attended and completed the ABC of sales training in Chicago within the first

month of hire with Oce Imagistics.

• Attended and completed the strategic approach to sales by Bill Geiger.

AFFILIATIONS

• National Association of Black Accountants (NABA)

• Nigerian Student Association

HOBBIES

• Track and field, basketball, reading, volunteer, networking.

Contact this candidate