Management Engineer

Dong (Don) Lee

** ******** ****** ? Lexington, Massachusetts 02420 ? 617-***-**** ?

********@*****.***

Senior-Level Information Technology Management

Results-driven, resourceful, and innovative senior technical professional

with 12 years of experience encompassing cross-platform network, systems,

and software administration, from design through deployment. Command proven

track record of driving overall business success by developing and

implementing comprehensive strategies to realize productive, cost-

effective, and efficient IT operations. Proactive problem solver able to

quickly identify and mitigate security and data integrity risks as well as

ensure reliable technology. Demonstrate strong alliance-building, team

leadership, and resource allocation aptitudes. Microsoft Certified Systems

Engineer.

Core Competencies

IT Infrastructure ? Remote Access ? Business Applications/CRM/ERP ?

Regulatory Compliance ? Vendor Relations

Operations Management ? Systems/Network Administration ? Software

Engineering ? Project Management

Strategic Planning ? Budget Management ? Cross-Functional Communications ?

Training/Development

Career History

AMICAS, Inc. Boston, Massachusetts 2005-Present

Publicly-traded health care IT solutions provider specializing in medical

imaging and radiology.

Director of Information Technology

Administer 5-member IT team across 3 locations; manage recruitment and

development of technical staff. Oversee corporate IT operations, supporting

200+ engineering and IT servers and 400+ PCs as well as critical business

applications, such as CRM and ERP, via system optimization and strategic

resource allocation. Prepare and control $2M annual IT budget; manage

procurement. Maintain corporate financial and revenue/billing/reporting

management systems integrated with business applications.

Ensure reliable data and telephone communications infrastructure to support

more than 300 personnel, including 60+ remote/field employees, and over 800

health care provider customers worldwide across 6 product groups in 24/7

environment. Direct SOX implementation and compliance efforts, while

leading related business process and IT controls documentation activities.

Drive security, data integrity, and business continuity by planning and

instituting disaster recovery and high-availability strategies. Handle

vendor contracts and alliances; evaluate and benchmark contracted services

and determine renewals.

o Transformed IT from support function to driving force behind process

innovation, achieved 99.9% critical system uptime and availability, and

reduced trouble ticket resolution from days to hours by integrating teams

effectively and efficiently and establishing accountability and strong

leadership during company's restructuring.

o Created centralized, scalable, and dependable system to maintain

customer, sales, revenue, and services information through suggesting

partnership with Salesforce.com (CRM) and spearheading project, from

requirements gathering from various departments to system implementation.

o Decreased sales quoting cycle 70% and improved accuracy by instituting

3rd-party online quoting tool, BigMachines , and piloting efforts with

Salesforce.com to streamline product configuration, cataloging, and

quoting.

o Produced cost savings from revenue cycle services management, slashed

periodic closing cycles 40%, and increased efficiency by consolidating 5

separate legacy accounting/finance systems platforms.

o Boosted customer satisfaction, reduced data/voice communication costs

25%, and enhanced productivity through researching, suggesting, and

administrating convergence of all business communications, including

integrating data, telephony, and mobility for improved responsiveness.

o Improved employee productivity via rollout of new intranet site utilizing

MS SharePoint technology; led full project lifecycle, from initial

business requirements definition to final deployment and user training.

o Garnered savings of $200K in hardware and administrative overhead per

year by pioneering virtualization of IT/engineering efforts, including

maximizing space utilization as well as streamlining product development

and test lab infrastructure and operations.

Dong (Don) Lee

Page 2 ? 617-***-**** ? ********@*****.***

Systemic Research, Inc., Norwood, Massachusetts 1996-2004

Provider of program and project evaluation services for public

organizations.

Information Technology Director 2001-2004

Information Technology Manager 1999-2001

Information Systems Engineer 1996-1999

Provided high-quality expertise concerning infrastructure support,

information and resource management, application development, and client

consultation. Coordinated corporate IT operations and resource allocation.

Hired, trained, and developed technical personnel. Maintained all networks,

computers, and telecommunications for in-house and field users.

Administered annual IT budget; approved all hardware, software, and network

systems purchases. Oversaw technical installation, configurations, and

support. Ensured completion of IT projects within time and budget

constraints.

o Realized dramatic improvements in computing reliability and network

security during growth period by orchestrating administration of

Windows/Unix, DB SQL, Exchange, IIS, ISA, and SPS servers as well as

providing system backups and fail-over/replication architecture.

o Saved $35K annually, reduced duration of data acquisition and processing

and promoted data accuracy and consistency by piloting application

architecture design and creation of web-based data collection and

reporting tools for projects granted by National Science Foundations.

o Played key role in producing additional $1M in projects and extensions by

establishing web-based unified

project management methodology to facilitate self-administration of tasks

electronically for clients and

involved managers.

o Revolutionized data collection efforts for academic institutions,

including improving accuracy and turnaround time, through creation of

SyncForm web-based data collection tools that synchronize with PDAs;

tools are currently employed throughout Atlanta Public School District.

Academic Credentials

Master of Science, Electrical and Computer Systems Engineering: Boston

University

Master of Science, Information Systems and Management: Northeastern

University

Bachelor of Science, Manufacturing Engineering: Boston University

Technical Expertise

Network Administration/Protocols: LAN/WAN, Unified Communications, VoIP,

Cisco Router/Switch, Juniper/ Netscreen FW, VPN/Secure Remote Access,

TCP/IP, LDAP

Operating Systems: Windows, Active Directory, Sun Solaris, Linux, Mac

Application Servers/Databases: Exchange Server, SharePoint Servers, System

Management Server, ISA, CITRIX Metaframe, MS SQL Server, Sybase ASE/SQL

Anywhere, Oracle 11i, MySQL

Business Systems/CRM/ERP: Salesforce.com, BigMachines , Microsoft CRM,

PeopleSoft, Dynamics GP, SAP/R3, Softrax

Virtualization Technology: VMware Infrastructure, ESX, Workstation, Fusion,

Microsoft Hyper-V

Programming Languages/Scripting: HTML, CFML, PHO, ASP, C/C++, Visual Basic,

JSP, Javascript, XML, Shell Scripting for UNIX, MS Powershell

Hardware Support: DELL, HP, IBM, Cisco, Extreme Networks,

Juniper/Netscreen, FC/iSCSI SAN, Mitel

Desktop/Development/System Management Tools: MS Office Suite, Crystal

Reports, Adobe Photoshop/Illustrator, Matlab, Visual Studio/.NET,

Dreamweaver, DELL OM, HPOV, Tivoli SM, Symantec Backup Products

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