Manager Management

Michelle Keeton Wilkinson

________________________________________________________________________

**** ********* ***. ******, ********** 95650 ( Cell: 530-***-**** (

Email:**************@*****.***

Summary of Professional Qualifications:

. Excellent judgment/common sense, integrity and ethics.

( Extensive training and employee development experience.

( Superb written and oral communication skills.

( Organizational and strategic planning.

( Strategic marketing experience.

Thomson-West: Law Firm Account Manager: Northern California, California

(October 2008 - Present)

. Manage 2.1 million dollar territory while increasing regional revenue

and

market-share.

. Negotiate special pricing contracts designed to address customer

pricing / market requirements.

. Develop long-term relationships with key decision makers.

. Create long-term training plans for international law firms in

Sacramento, Silicon Valley and San Francisco.

. Organize marketing / sales events designed to demonstrate West

products to selected practice groups.

. Provide competitive intelligence to management and product developers

regarding market trends.

Thomson-West: Academic Account Manager: Sacramento, California (October

2003 - October 2008)

. Develop Westlaw training curriculum for law professors, library staff

and

students.

( Recruit, hire and manage local student representatives to work

in

Northern California law school market.

( Coordinate and conduct new hire orientation for student

representatives.

. Cultivate a loyal customer base by accurately diagnosing needs,

presenting

solutions and addressing customer concerns.

. Monitor and advise senior management regarding competitive activity.

. Design and implement local marketing campaign in preparation of

national

preference study.

. Build effective relationships of trust and credibility with account

contacts.

. Support Student Representatives' engagement through team development

training and roundtable meetings.

Achievements: 2003, 2005, 2006, 2007, 2008 Century Club Member.

Michelle Keeton Wilkinson

________________________________________________________________________

3927 Horseshoe Cir. Loomis, California 95650 ( Cell: 530-***-**** (

Email:**************@*****.***

Thomson-West: Account Representative: Dallas, Texas (March 2001 - October

2002)

( Prepared and conducted presentations for Continuing Legal

Education

Seminars in Oklahoma/Texas.

( Successfully trained federal judges, attorneys and legal staff

throughout Texas

and Oklahoma.

( Reduced overall business-related expenses while successfully

achieving

division account management goals.

( Managed over 1,200 accounts.

Achievements: Q-3 2002 Account Representative with the highest government

and small law firm trainings within the Southwest Division.

Note: Account Representatives are not eligible for Century Club.

State of Oklahoma, Alternative Dispute Resolution Program: Certified

Mediator Creek County, Oklahoma Small Claims Court/Family Mediator (Nov.

1998 - March 2001).

( Encouraged parties to develop mutually acceptable resolutions.

( Negotiated settlement agreements for Small Claims Courts throughout

Northeastern Oklahoma.

( Drafted settlement agreements for final submission to Small Claims

Courts

throughout Northeastern Oklahoma.

( Explored possible settlement solutions with attorneys and litigants.

Sprint-Paranet: Human Resource - Generalist Tulsa, Oklahoma. (June 1996 -

Dec. 1997)

( Counseled management and staff regarding personnel policies.

( Advised employees of bonus and education programs.

( Maintained education and certification requirements for technical

analysts.

( Responsible for maintaining and updating personnel files.

( Conducted orientation sessions with new employees.

( Reviewed relocation, educational assistance and employment related

contracts.

( Coordinated election of benefits during open enrollment.

( Acted as a liaison between management and technical analysts.

( Generated monthly profit and utilization reports.

Education

( University of Tulsa: Tulsa, Oklahoma. B.A. (May 1996), J.D. ( May

2000).

Specialization/Certifications: Alternative Dispute Resolution;

International

Law.

Professional references available upon request.

Contact this candidate