Engineer Information Technology

Donnel A. Hinkins

**** **** **** ***** *******, Georgia 30101

Cell: 706-***-****

********@**********.***

OBJECTIVE:

My objective is to obtain a career in the Information Technology field that

is challenging and rewarding. I seek a career that I can grow in and one

that will require me to utilize all of my skills to the maximum each and

every day.

EDUCATION:

High School Diploma May

2005

Jefferson County High School, Louisville, Georgia

College Prep with Distinction, Honor Graduate

Associate of Applied Science in Applied Computer Studies

September 2008

Thomas Edison State College, Trenton, New Jersey

2007-2008; 3.0 GPA; 76 Semester Hours

PROFESSIONAL LICENSES/CERTIFICATES:

A+ Certification (IT Technician), Certification # COMP001005868484, Date

April 2, 2007, Computing Technology Industry Association

Microsoft Certified Professional, Certification # 5874625, Date April 7,

2008, Microsoft

Computer Service Technician, Certification # 10000227, Date May 7, 2007,

Electronics Technicians Association -International

Certified Internet Webmaster Associate, Certification # 302941, Date

September 4, 2007, Prosoft

HAZMAT Specialist, Certification # 240512, Date March 4, 2007,

NPQS/PROBOARD

EXPERIENCE:

Information Technology Specialist

August 2009-Current

Georgia Department of Defense

5019 Hwy 42

Ellenwood, Georgia 30294

. Take customer support calls and trouble identification and

documentation.

. Work with customers on all issues related to information technology

systems within the Georgia DOD to include all computing devices, all

applications and internet/intranet.

. Assist with system upgrades including desktop computers, servers, and

software.

. Provide assistance to GA users with any issues relating to email,

desktop applications, hardware support, and information assurance.

. Ensures proper handling of all customer support issues and increases

the customer satisfaction level of both our internal and external

customers.

. Serve as Tier II/III escalation point to IT Help Desk.

. Research issues and documents solutions for Tier I Help Desk when not

available.

. Recover data from end user computers upon system failures.

System Engineer May 2009-August

2009

Intelligis, Inc.

4720 Peachtree Industrial Blvd Suite 101,

Norcross, Georgia 30071

Systems Engineer

. Works with clients in remote locations to solve a variety of IT

issues.

. Required to visit client site if issues warrant it.

. Setup email accounts on Exchange servers.

. Install and maintain Blackberry Enterprise Servers for clients.

. Setup and maintain virtual servers using Hyper-V.

. Monitor client IT systems for anomalies through IT 24/7 web portal.

Technical Liaison November 2005-April 2009

Bulloch County Board of Education

150 Williams Road Suite A,

Statesboro, Georgia 30458

Technical Liaison

. Works with the system level technology staff in the implementation and

maintenance of technology.

. Required to perform a variety of tasks concurrently, independently,

and with very limited supervision.

. Coordinates requests for maintenance service on technological hardware

and software.

. Logs calls and takes appropriate action to ensure a satisfactory

response within specified time frames for the user community.

. Serves as a first contact for technical issues for Central Office

administrators. Troubleshoots problems and repairs them if within

reach. Required to elevate work order to higher authority if

necessary.

. Reports directly to the Assistant Superintendent for Teaching and

Learning.

. Relies on experience and judgment to plan and accomplish goals.

. Occasionally travels offsite for event setups, to support large scale

district project, or to support Central Office staff in other

locations with technical matters.

. Analyzes and determines the source of system errors, malfunctions, job

stoppages, and program information to ensure that operation standards

are met and upheld.

. Configure and support end user computers that use VPN Client when

connecting to the network from outside of our domain.

. Support end users of DoceScan and DoceFill SQL server databases for

Human Resources and Accounting departments.

. Provides support for the accounting program CSI and ACH software used

by the department.

. Assumes responsibility for submitting information for system web-based

resource training guide.

. Required to have knowledge of all the programs and systems used by

schools and school district.

. Supports all equipment used by administrators such as LCD projectors,

overhead projectors, Smartboards, AV equipment, facsimile machines,

copy machines, telephones, and sometimes assistive hardware for

special needs students.

. Attends appropriate meetings and workshops in an effort to keep up to

date on technology.

. Required to maintain contact with vendors of hardware and software in

order to have better knowledge of system software and hardware.

. Maintains building wide inventories of technologies.

. Produces and provides support documentation for the execution of

various technical tasks for end users and other non IT personnel.

Required to express ideas clearly and concisely, both orally and in

writing.

. Required to establish and maintain effective working relations with

department staff, management, representatives from outside agencies,

and the general public.

. Provides assistance in the evaluation of new technologies and advises

on the new purchase of technology.

. Coordinates requests for maintenance service on technological hardware

and software.

. Setup, configure and provide technical support for communicative

technology such as the Blackberry smartphones, PocketPCs, and PDAs in

order to keep administrators working on the go.

. Supports client computers and printers operating in a Windows domain

environment.

. Installs necessary operating system patches and software updates to

computers in order to keep them working efficiently.

. Performs other duties assigned by the Assistant Superintendent for

Information Systems.

PROFESSIONAL AND SPECIALIZED TRAINING:

Interior Electrician Course, 6 weeks, Summer 2005,

United States Army Engineer School, Fort Leonard Wood, Missouri

Information Assurance Technical Level 1 Training, Spring 2007,

Chief Information Officer/G6 and NETCOM- United States Army Signal Center,

Fort Gordon, Georgia

Heavy Collapse Extraction/ Confined Space Entry Training, 1 week, Winter

2006,

Response International Group- Oklahoma City, Oklahoma

HAZMAT Training and FEMA National Response Plan and Incident Command, 3

days, Spring 2007, E.I. DuPont de Nemours and Delaware State Fire School

Air Mobility Command Affiliated Airlift Planners Course, 1 week, Spring

2008,

United States Air Force, Dobbins ARB, Georgia

Heavy Construction Equipment Operators Course, 2 weeks, Summer 2008,

United States Army Engineer School, Fort Leonard Wood, Missouri

Advanced First Responder Course, 1 week, Summer 2008,

Response International Group- Camp Gruber, Oklahoma

PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS:

AEA Sapper Spirit Leadership Award 08-05; Honor Graduate (US Army

Electrician Course) 08-05; Soldier of the Quarter 4th QTR 2005; Army

Achievement Medal 04-07

PROFESSIONAL AFFLIATIONS:

Association of Information Technology Professionals

Electronics Technicians Association- International

Army Engineer Association

Association of the United States Army

Society of American Military Engineers

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