Quality Control Six Sigma
Resume:
Kristie Maestrini
South Meriden, CT 06451
860-***-**** *************@*****.***
SUMMARY
A management professional with a specialty in insurance claims processing.
Certified Six Sigma Green Belt with strong analytical problem solving,
strategic planning and project management skills resulting in cost
reduction and increased efficiency. Strong business acumen developed
through various roles within the healthcare industry including billing
processing, dietary counseling, and nutritional supplement quality control.
Proven ability to work with internal and external business partners with
success in customer satisfaction. Highly effective communicator and team
builder.
PROFESSIONAL EXPERIENCE
QUEST DIAGNOSTICS, Wallingford, CT
2004-present
Supervisor, Revenue Services (2007-present)
Group Lead (2004-2007)
Manager overseeing the daily operations of the Billing Data Entry, Billing
Data Acquisition and Medical Coding departments to meet established goals
and to improve metrics year over year. Manage, develop, and train a team
of 21 direct reports responsible for data entry, missing information
resolution, and medical coding. Maintain the integrity of the department
by continuously tracking the quality of work performed and submitting
weekly output reports. Develop and maintain standard operating procedures
for department. Maintain weekly operational tracking metrics report for
distribution to executive management across the line of business including
the Director of Revenue Services and Controller.
o Managed and completed a Six Sigma Green Belt Project which is projected
to increase revenue by approximately $25,000 per month by increasing
responses to missing information requests. Currently working on an
extension of the project that is projected to increase revenue this year
by $500,000 to $700,000.
o Managed and completed a Six Sigma Green Belt Project based on designing a
process to increase employee retention through early intervention of
performance issues.
o Reduced bills in progress by $1,000,000 between December 2009 and January
2010 through continuous process improvement with an estimated reduction of
an additional $2,000,000 by May 2010.
o Completed a Six Sigma process improvement project resulting in a
reduction of front end write offs by 37% equal to $549,000.
o Improved the Employee Satisfaction Score to 78.6% in 2008. This score is
7.5 percentage points above the 2007 Front End score and 12.2 percentage
points above the 2008 business unit score.
o Co-leader for conversion from legacy system to new billing software
package. Responsible for smooth implementation of new system
resulting in standardization of corporate software.
o Co-leader for front end billing system enhancement designed to
increase employee productivity.
o Redesigned the processes of the Cash Applications and Insurance Billing
departments though application of LEAN principles resulting in the cross-
training of employees for a streamlined work flow and more efficient
staffing coverage.
Billing Coordinator 1 (2004)
Analyzed payment information from insurance companies to ensure proper
payment was made according to fee schedules. Ensured proper billing
information was sent to various insurance companies. Resubmitted claims
for items such as unit billing and new information.
Kristie Maestrini
108 Byron Road
South Meriden, CT 06451
*************@*****.***
REALISTIC NUTRITION, Cheshire, CT
2003-2004
President
Owner and founder of dietary consulting practice. Maintained client
records, developed marketing plan and tracking database, and maintained
accounting books.
o Designed and implemented a 10 week group weight loss class resulting
in an average of 4.2% weight loss per participant.
o Worked with high risk patients with multiple health risks including
uncontrolled diabetes, irritable bowel syndrome, celiac sprue, obesity
and heart disease.
DESIGNS FOR HEALTH, East Windsor, CT
2002-2003
Director of Quality Control
Designed, implemented and maintained the quality control program for
product line. Sourced and purchased the highest quality raw material and
packaging for nutrition supplements. Consulted nationally with health
professionals on the proper and most beneficial use of supplements.
o Ensured products met the standard of Good Manufacturing Practices by
selecting and monitoring manufacturers who maintained consistent
quality.
o Designed and monitored the Standards of Quality for Designs for Health
supplements utilizing methods laid out in the reference standards of
the United States Pharmacopeia.
WOMEN, INFANTS and CHILDREN, Kenai, AK
2000-2002
Registered Dietitian
Counseled women on healthy nutrition and child care practices. Supported
territory with 2000 clients. Responsible for monitoring and maintaining a
database of growth patterns and iron status.
COMPUTER SKILLS
Proficient in Microsoft Excel, SPC XL, Word, Access, PowerPoint, Outlook,
and Publisher
Familiar with MiniTab, Crystal Ball, and Visio
EDUCATION
MBA, Southern Connecticut State University
Course work completed December 2009, diploma to be conferred May 2010
Delta Mu Delta Honor Society
BS, Nutrition and Dietetics, Saint Joseph College
BA, Liberal Studies, Southern Connecticut State University
Honors College, Phi Sigma Sigma
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