Engineer Technical Support
Resume:
Jose Monteiro
Lynn, MA *****
************@*****.***
WORK EXPERIENCE:
Boston, MA
Network
Administrator
. Manage and maintained various virtual servers using VMware 2.5.0.
. Manage and Maintain Microsoft Exchange 2003 Server and Blackberry
Enterprise Server
. Manage and Maintain Cisco Network Infrastructure built with Cisco Pix
Firewalls, Cisco ASA Appliances, Cisco Catalyst Switches.
. Manage and Maintain Dell MD3000 Storage Array Solution for Network
Attached Storage.
. Manage and maintained Microsoft Communications server 2007.
. Helped maintain helpdesk issues.
. Managed and maintained a barracuda email filtering device.
2001-2008 Robert. F Kennedy Children's Action
Corps, INC Boston, MA
Systems Administrator
. Manage and maintain various servers (Dell, HP, IBM) located in
multiple areas which include a Microsoft Exchange server a Black
Berry Enterprise server as well as a web content filtering server.
Maintain nightly backups of company's data in two locations.
. Manage and Maintain multiple site Active Directory Infrastructure.
. Manage and Maintain all site Active Directory Group Policy's.
. Manage and Maintain Microsoft Exchange 2003 Server and Blackberry
Enterprise Server
. Manage and Maintain Cisco Network Infrastructure built with Cisco Pix
Firewalls, Cisco ASA Appliances, Cisco Catalyst Switches.
. Manage and Maintain Cisco VPN Architecture. Infrastructure includes
11 location hub and spoke IPSEC Site to Site VPN Connectivity.
. Manage and Maintain Websense/SurfControl Content Filtering
Architecture.
. Manage and Maintain Dell MD1000 Storage Array Solution for Network
Attached Storage and Data Archival.
. Manage and Maintain RFK Backup Strategy for all 11 locations.
. Adept with Server Hardware Support and Maintenance and all RAID
levels. Skilled with HP, Dell and IBM Server Platforms.
. Support and troubleshooting of desktop, laptop and server related
issues for 400+ end-users throughout the organization in multiple
locations located through out Massachusetts.
. Manage and Maintain all IT Budgeting for RFK which includes (purchase
of servers, Desktops, and laptops as well as any new or upgrading
software. I also maintain the annual recurring cost of different
applications and hardware.)
. Manage and Maintain RFK Vendor Relationships.
. Manage and Maintain ADP In-house Time Tracking Solution, as part of
this maintenance in charge of day to day Microsoft SQL 2005
operations.
. Manage and Maintain RFK Intranet Solution powered by Microsoft
Sharepoint Server.
. Manage and Maintain RFK Agency Webpage, in charge of all DNS record
management.
. Maintain the phone system supporting and troubleshooting any issues
that may arise.
2000-2001 Surgency
Cambridge, MA
Lead Technical Support Engineer
. Support and maintain a wide variety of desktops and laptops through
out the company on a physical and software plateau.
. Researched new products complete the ordering of new software and
maintained the testing on new products before administrating them to
the end user.
. Backup person for the Network Administrator maintained a wide variety
of servers. Solved any issues that may have arisen and maintained the
nightly backup of the company's data.
1998-2000 Spaulding Rehabilitation
Boston, MA
Lead Technical Support Engineer
. Supported and maintained several PCs and laptops throughout the main
hospital as well offsite satellites.
. Backup Network Administrator in this role I supported several
different servers and maintained the network backups.
1996-1998 Triad Personal
Woburn, MA
Computer Technician
. Job placement for computer and network support.
Offered technical support for end users and support for networks.
1994-1996 Security Dynamics
Bedford, MA
Computer Technician
. Supported end users in house as well as telephone support on hardware
and software related issues.
. Supported and maintained Novel and NT servers at an administrative
level.
. Supported and maintained the video teleconferencing system software
and hardware.
. Supported Exchange mail client at the end users stand point and the
administrative side to maintain the Exchange server.
COMPUTER
SKILLS: Hardware:
. Cisco Routers and switches/ Terminal servers
. All forms of x86 hardware (from laptops to quad Xeon CPU servers)
. Many forms of Printers (from laser jet to inkjets as well as copiers)
Software:
.
o Support many Microsoft Desktops( from
Microsoft 3.1 to Windows Vista)
o Support Microsoft Office 2003 and 2007
o Support and Maintain Microsoft Server 2003 as
well Exchange Server 2003 and Sharepoint 2007
o Support and maintain BlackBerry Enterprise
Server version 4.1
o Support and maintain Surfcontrol /Websence web
filtering
EDUCATION: Graduate of a general academic
curriculum 1984-1989
Lynn English High, Lynn, MA
Learning Tree
Completed a course on NT 4.0
work station and Server
*References Available Upon Request*
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