Customer Service Supply Chain

Diego Reyes

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**** *. ****** ***. ( Chicago, IL 60641 ( Tel: 773-***-**** ( Cell:

312-***-**** Email: **********@*****.***

http://www.linkedin.com/in/diegoreyes

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VP, DIRECTOR OF GLOBAL LOGISTICS, SUPPLY CHAIN, TRANSPORTATION

MBA with international and regional logistics, transportation,

distribution, supply chain, and network redesign experience. A strong

leader and experienced solution provider dedicated to surpassing goals with

extensive capabilities directing global logistics operations in electronic

manufacturing, B2C, B2B and retail environments. Transportation

procurement and operations experience with fleets in excess of 1100

vehicles. Fulfillment and distribution experience managing multiple big-

box, high volume distribution centers with over 2.5 million sq. ft. of

distribution space and over 1,100 employees. Import forwarding, brokerage,

LCL, ocean, and origin consolidation operations experience. Strong

analytical skills, industry knowledge and high-level negotiating skills.

Exceptional interpersonal skills effectively communicating with level C

management. Proven track record with increased levels of productivity,

quality and customer satisfaction. Well-versed in Kaizen, Lean Operations,

and Six Sigma practices and protocols. Former US Army Major, Transportation

Logistics Officer who has held a Top Secret Clearance.

Key Accomplishments:

o Completed network redesign for Fortune 100 manufacturer; collapsed 12

distribution centers, strategically co-located manufacturing lines with

distribution, reduced inbound freight, and establishing new shipping

lanes via transportation procurement activities for a total network

reduction of $8 million.

o Implemented logistics initiatives for a Fortune 300 retailer resulting in

$24 million in savings; activities included network redesign, mode

optimization, transportation procurement, load factor improvement, cycle

time improvements & efficient replenishment activities. Achieved a 99%

fill rate, 98.7% on-time delivery performance, 12% reduction in inventory

levels, 33% improvement in product availability and 50% cycle time

improvement.

o Completed network redesign in China for an electronic manufacturer;

outsourced distribution, conducted freight auctions, established Kanban

replenishment, reduced inventory levels by 20% and reduced cost by 15%.

o Established and built the internal fulfillment capability for healthcare

services B2B. Developed processes, integrated and partnered with 3d

party logistics providers to handle fulfillment, distribution and

transportation of HAZMAT and supplies.

Core competencies: Transportation Optimization; Transportation

Procurement; Network Design, Just-in Time Delivery; Third Party Logistics;

Fulfillment; Hub & Spoke Distribution; Strategic Sourcing; Negotiating;

Warehouse Management; Logistics Systems Implementation; Cold Chain

Management; Risk Management; Inventory Reduction; Forming & Leveraging

Supplier Alliances; Developing Route Cause Countermeasures; FDA; ITAR; FAR;

Import/Export; US Customs; DoD, R&D and Acquisition Processes; Creating a

Shared Logistical Vision; Strong Interpersonal Skills; Ability to Motivate

& Engage Others

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PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

NATIONAL LOGISTICS ASSOCIATES, LLC. Chicago, IL 2009 -

Current

Senior Associate - Responsible to provide transportation, supply chain and

logistics consulting services for the, manufacturing, consumer products,

retail, food and cold chain industries.

Key Accomplishments:

o Restructured procurement and transportation of inbound raw materials;

conducted Transportation RFP process among America Motor Carriers for a

Manufacturer, producing 23% inbound logistics costs reduction

o Conducted a Transportation Asset Utilization study for a Fortune 100

company.

o Provided insight into transportation trends & identifying cost reduction

and/or efficiency improvement opportunities.

o Evaluated and recommended new technology and operational processes for

the largest convenience store chain in Latin America, leading to

significant improvements in productivity, reduction in spoilage, and

effective quality data management.

Diego Reyes

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DANAHER CORPORATION. Videojet Technologies, Wood Dale,

Illinois 2007 to 2008

Director, Supply Chain Americas & Asia Pacific - Responsible for global

freight, transportation procurement, inventory, distribution,

customs/duties for all USA Plants, Latin America, Canada, China, Developed

Asia and India, with (4) direct reports.

Key Accomplishments:

o Reduced freight cost per pound by 24% via freight auctions and

development of an online routing guide/ compliance tool. Increased

Global Freight Recovery by 37%. Streamlined and outsourced distribution

in China via network redesign; reducing cost by 15%. Converted 10

warehouses to Dangerous Goods Compliant status.

o Improved inventory turns in USA Plants by 20%. Improved import / export

flow of product to USA Plants by certifying harmonized tariff codes for

17,000 skus. Greatly reduced supplier variability, improved working

capital and the flow of parts for USA Plant manufacturing lines by

establishing an inbound Vendor Managed Inventory (VMI) warehouse.

OFFICEMAX, INC., Naperville, Illinois

2005 to 2007

Vice President, Transportation / Vice President, Transportation & Store

Fulfillment - Directed all transportation operations and procurement

activities, to include distribution and fulfillment activities. Developed

and executed aggressive logistics strategies. Managed cross-functional

teams comprised of 1,000+ staff, 100 management personnel and five direct

reports. Responsible for (3) 800,000 sq. ft. distribution centers with

10,000 (SKUs). Responsible for a private fleet of 900 vehicles and a 3PL

dedicated fleet that provided delivery to B2B customers and 850 stores in

U.S., Hawaii, Alaska, VI and Puerto Rico.

Key Accomplishments:

o Achieved cost savings of $24 million in transportation and distribution

costs in 10 months by executing logistics strategies.

o Conducted Transportation RFP process for Import Forwarding, Brokerage,

LCL, Ocean, and Origin Consolidation business.

o Decreased inbound cycle time at distribution centers from 60 to 6 hours

network wide. Increased outbound cube-to-stores by 19%. Introduced

unattended truck deliveries at night. Implemented Manugistics systems to

optimize freight

o Converted DC's to palletize operations and established a hub and spoke

distribution network, reducing store unload time from 3.5 hours to 20

minutes, resulting in store back-room labor cuts of $35mm.

o Cultivated strong alliances with store operations to modify delivery

parameters; resulting in 20% reduction in cost per mile, and a 400%

increase in backhaul rate. Improved order-to-delivery time by 50% and

decreased inventory by 12%.

ALCOA CORPORATION. Reynolds Food Packaging, Lincolnshire,

Illinois 2003 to 2005

Vice President, Logistics - Recruited to turnaround logistics operations to

optimize efficiency and achieve revenues and profit goals. Responsible for

transportation operations, transportation procurement, distribution,

replenishment and customer service.

Key Accomplishments:

o Drove efforts to combine three diverse entities into one operating

infrastructure with common business processes and logistics platforms;

defined and implemented best practices and integrated forecasting,

procurement, customer service, order management, distribution, and

transportation systems into a single Oracle platform.

o Collapsed 12 distribution centers via network redesign; strategically co-

located manufacturing lines with distribution, reducing inbound freight,

and establishing new shipping lanes for a total network reduction of $8

million. Established Regional Mixing Centers with over 8,000 SKUs,

outsourced and integrated four wall distribution activities to a 3rd

party Logistics Company in less than 10 months.

SERVICYS INC., Healthcare B2B - Bannockburn, Illinois

2000 to 2003

Vice President, Logistics & Systems - Established the internal fulfillment

capability for a Healthcare B2B. Developed processes, integrated and

partnered with 3d party logistics providers to handle fulfillment,

distribution and transportation of chemicals and hospital supplies across

225 delivery locations. Responsible for transportation, fulfillment,

procurement, distribution, replenishment, systems and customer service.

Key Accomplishments:

o Successfully delivered a state-of-the-art, scalable technology and supply

chain platform in less than 60 days that provided seamless integration

between storefront, customer service, distribution, and fulfillment

center.

o Developed an integrated customized product offering and fulfillment

strategy that assembled inventories and distributed a broad array of

products in a manner that reduced the order-to-cash cycle by 20% within 6

months.

Diego Reyes

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ETHNICGROCER.COM, Chicago, Illinois

1999 to 2000

Director, Supply Chain - Primary duties focused on improving company's

competitive advantage on sourcing, vendor management and procurement by

partnering and obtaining distribution rights to 15,000+ products from over

35 countries.

Key Accomplishments:

o Implemented an innovative scalable supply chain platform within 4 months

that provided seamless integration between storefront,

distribution/fulfillment centers, and customer service/back office.

Subsequently, improved company's own fulfillment capability by increasing

capacity from 400 to 15,000 orders per day.

o Deployed a portal that established and integrated drop ship relationships

in China, North and South America, which included integrating vendor

report card, purchase order information, invoice tracking, and forecast

information.

SEARS LOGISTICS SERVICES, Hoffman Estates, Illinois

1996 to 1999

Director of Supply Chain Implementation / Director, Product Services /

Manager, Transportation Special Projects - Responsible for refining

departmental vision, implementing operational processes, and directing the

"Total Logistics Chain Visibility" initiative, Sears' top strategic program

designed to reduce inventory levels, provide order status, and enable

visibility of merchandise from vendor to distribution center to stores.

Key Accomplishments:

o Led a 65-member integrated team of vendors in distribution management,

logistics systems, purchasing, and store operations/replenishment. This

effort generated $91 million in inventory savings over a period of 7

months.

o Promoted and given responsibility for logistics support for 3 Sears

formats: 654 "Dealer Stores" ($1 billion in sales), "Commercial Sales"

($680 million in sales), and "The Great Indoors ($54 million in sales).

UNITED STATES ARMY, Southwest Asia, Panama, Korea, Europe,

U.S. 1983 to 1995

U.S. Army Major, Senior Transportation Logistics Officer - Recognized as

only Army selectee (out of 300 candidates) for Training with Industry

Program with United Parcel Service. Holder of Top Secret Clearance.

Honorable Discharge.

EDUCATION & PROFESSIONAL DEVELOPMENT

M.B.A., Business Administration, Florida Institute of Technology,

Melbourne, Florida

B.S., Business Administration & Metropolitan Studies, Ramapo College of New

Jersey, Mahwah, New Jersey

APICS Certification: Currently enrolled in the "Certified Supply Chain

Professional Course" (CSCP)

Working Knowledge: Import/Export, US Customs, MOH, FDA, ITAR, FAR, SAP,

Oracle, Red Prairie, Manugistics, Microsoft

Professional Training: Financial Analysis, University of Chicago Graduate

School of Business, Illinois

Strategic Management in a Retail Environment, William & Mary Mason School

of Business, Virginia

Formal Military Education: U.S. Army Officers Candidate School;

Transportation Officer Basic and Advanced Training; Combined Arms &

Services School; Instructor Training; Nuclear, Biological & Chemical

School; Airborne School, HAZMAT,

Affiliations: APICS, National Society of Hispanic MBAs, Council of Supply

Chain Management Professionals

Languages: Fluent in Spanish

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