Customer Service Manager

MARIE C. SIKORYAK

** ******* ******, ****** ******, NY 10312 **********@*****.***

Cellular: 917-***-****

OBJECTIVE

To obtain a challenging and responsible marketing position, where my

ability, expertise and vast experience can be effectively and profitably

utilized.

EXPERIENCE

Bond No. 9 Fragrances New York, NY 2006-present

Digital Brand/ E-Commerce Marketing Manager 2008-present

- Manage the creation, marketing and execution of digital

communications to support all direct to consumer channels:

Ecommerce and Retail

- Consecutively increased e-commerce monthly sales 50% per month in

2009 fiscal year; resulted in 50% increase from 2008 - 2009.

- Directed the integration and completion of new bondno9.com website

( from flash to html)

- Maintain all web content and update Bond No. 9's global presence

throughout the Internet

- Manage email marketing campaign and execution of to online press

and consumers

- Manage marketing programs with regard to emails, sampling and

special merchandising initiatives

- Maintain and ensure that online marketing strategies are prompting

a direct response in sales, driving consumer traffic to

bondno9.com.

- Manage online updates on all product launches in new product

worksheet, including changes to, launch dates, product information,

shade and product names as well suggested retail price

- Search Engine Optimization & Search Engine Marketing; Manage Google

AdWords campaign and analysis through Google Analytics.

- Respond to the needs of the site/web designer, programmer and

customer service representatives promptly and effectively

- Correct issues on the site via database, web designer and web

technician

- Manage Online marketing offerings as it relates to samples at

checkout, unique promotion box offers or outside partner sampling

programs

- Track and analyze competitive beauty e-tailer landscape and

websites

- Introduced and currently manage Bond No. 9 brand on major Social

Media Networks (Twitter, Facebook, etc)

E-Commerce Marketing Assistant 2006-2008

- Setup and managed Bond No.9's Google Ad Words campaign. Targeted

traffic to the brand and successfully lowered CPC and increased

impressions through campaign efficiency.

- Supported E-Commerce Manager in fulfillment of customer e-commerce

purchases and addressed customer service related inquiries.

- Monitored unauthorized sellers of Bond No.9 products in order to

protect the brand name.

Product Development Coordinator 2006

- Coordinate and maintain the day-to-day procedures of development on

current and new product lines; manage multiple projects

concurrently.

- Develop and maintain relationships with product vendors

- Negotiate purchase orders with vendors in order to cut cost for

Bond No.9

- Manage purchase order requests and revisions.

- Serve as liaison between new vendors and Bond No. 9

- Daily correspondence with third party vendors

Greater New York Councils, Boy Scouts of America New York, NY 2003-

2005

Financial Researcher

Citigroup Inc. New York, NY 2003

Municipal Securities Division Intern

American International Group. New York, NY 2002

Human Resources Intern

EDUCATION

Baruch College, City University of New York

Bachelor of Arts in Corporate Communications

2004-2008

Contact this candidate